I have learned so much about the fundamentals of Information Technology. I loved learning about our history, so I can give proper credit to those who helped get us to where we are today. Every video and reading material was very straight forward and easy to understand.

Personally I liked the course a lot, if I could change anything I would change the lessons about the different internet protocols like IoT, NAT, etc. Everything was good just could have used a little bit more information and explanation for the questions for the quizes

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class due to the fact you can do the course as an ¡§open book.¡¨ This really makes me search for the answer and in return, I retain more information. 

I am proud that and now I believe that I am on the right track in becoming IT Support Specialist, I had lost hope since I have not specialist in any field of IT , but now I am encouraged to follow this path and become what I am passionate about and I inspire to become.

First of all I thank you for gifting such a beautiful course.

The current era of globalization cannot be imagined without the internet in this era. Everything is in our hands, I learned a lot through this course. I did not know these before. Many thanks to all of you.

Really such a great course by Google. I enjoyed it a lot. All example are real-world scenarios which helped to learn more efficiently. I much loved the troubleshooting part. Thanks to all my instructor in this course. Gained some quite knowledge. Love you a lot Google!

Thank you!!!! It was a great journey from start to finish and I’ve learned so much! I have the experience working alongside customers but not so much in the tech field. I hope that this program will get my foot in the door to a brand new career that is recession proof.

This is a great course. I love the way that the training went and how they explain things in the course. Being in the IT industry for the past 9 years I still learned things I didn't know from this course. I highly recommend starting with this course and continuing on.

This was a well thought and well rounded course. I got technical information and even learned things I can take with me in other ventures in life. I would recommend anyone looking to step up their career game and get a quick foot in front this is a good place to start.

this course is changed my whole perception of how I thought it worked I thought it is a difficult field to get into but now I know that all I need is an attitude to solve problems and learn from them and a never dying curiosity of constantly updating filed that id it.

It was very informative! This course was engaging, the teachers were informative and you could tell they loved what they do. The information was diverse and will allow me to expand my knowledge of computers. I can't wait to get into the IT field because of this course!

This course has given me the confidence to feel, " I can do this". Although I thought I was pretty good with computers and understanding processes but now, my eyes are wide open.

The method of teaching and the self-pace learning program is great for me and my schedule.

Loved the course. This course taught me the very fundamentals of almost every aspect of a computer system. Though the course is designed keeping in mind the role of an IT Support Professional, the knowledge would also help me troubleshoot any personal incident as well.

The Instructional videos present in this course were very well done. The instructors introduced in this course all did an exceptional job and they showed a clear mastery of their field. I am really amazed by the quality of this course for such a low out of pocket cost.

I loved the details in this course. The type of quizzes and written responses I had to complete allow me to really think about the previous lesson. I was able to fully understand how the binary system works on a basic level due to the chart that was provided on a quiz!

Honestly, the best! I could go at my own pace, however slow or fast I needed. The explinations for each subject and process were taught in such a way that anyone can understand and not feel like you are being treated as a child. Simply, an amazing learning experiance!

Thank you, I’m so impress by this course, all instructors are capable, they have full information and experience, all videos, texts, and supplementary documents are fully organized.  Yes, I’m forwarding to taking next course in the IT Support Professional Certificate.

The course has introduced me in many different IT fields such as computer networking, software, computer hardware, and operating systems which are fascinating and interesting. Thank you so much for this as my passion for computer networking has just been kick started.

I found the course to be very informative in a introductory level way, the course teaches you the fundamentals ofit but in order to feel comfortable working you would need some additional training or on hands experience. In terms of value, the course is a great value.

Excellent Course! Google IT Support professional certificate is suitable for everyone who are beginners and even anyone has much knowledge of technical background. The way of teaching, makes very friendly and easy to understand. I am very satisfied with this course.

Maravilhoso, didática perfeita, de simples aprendizado, amei poder participar desse curso e com certeza realizarei muitos mais, conhecimento é a chave que move o mundo e esse curso nos apresenta mais uma das chaves que nos abre portas para esse mundo de conhecimentos.

This was the most practical course I've taken to date on Coursera. It was a nice mix of refreshers on things I knew part of but hadn't visited in a long time along with new knowledge. The labs were especially helpful - I can see myself using these skill in the future.

I started this course a bit scared because, all I had at the beginning was rudimentary and sparse knowledge of IT; but i am more confident now about my IT knowledge and I am looking forward to taking more courses. Coursera lectures are fun, and easy to follow!...

Really great course - to the point, easy to understand, and keeps your attention. I've tried other courses similar to this and struggled with how dense they can be, but this one wasn't like that at all and really keeps your attention. Looking forward to learning more!

This is an excellent course on Tech support fundamentals. Whether you are a complete noob or a seasoned vet, this course will take you through all the basics. I'm very happy I took this course! Thank you, Google for providing a great practical learning resource. Br, J