Now I understand the layers of IT support and give use of it on both my career and personal life, I enjoyed this module and learned a lot, with more practice and reading I'll be able to fully tackle and manage different troubleshooting scenarios that I may find.

This fundamentals course was a great introduction to the world of IT. The facilitators were engaging and the modules were well put together. After completing this course, I'm excited to move on to additional certifications offered by Google for IT professionals!

This is one of the super course I ever did online. I love the way Coursera teaches things, it is not interesting and effective. And thanks Coursera for being online.

One day I'll work with Coursera and Google to make this world a better place with the help of IT.

This course is very informative, hands-on, and best of all, includes a quiz here and there along the way. The glossary is especially helpful as well. You either know and understand all the words on the glossary or you don't. If you don't, go back and review!

I really enjoyed this course. The self-pace approach fits my personality and learning style. So, as I went through some new and some review materials, I kept thinking "I got this!" So, now mission completed. I hope you have a great learning journey as well

The information learned in this course is basic fundamentals but also these fundamentals actually covers the basics of most Helpdesk requirements so I would say that for an entry level understanding of IT this is what every IT Helpdesk Technician should run to.

Absolutely great for breaking through the basics in a lot of areas. Keeps things relatively simple and is amazing for explaining concepts to even the most inexperienced person that want to take an interest in not only IT but computers and technology in general.

It was the most amazing course that I have ever taken. I really appreciate Coursera and Google for providing this course. I learned a lot and I plan to keep learning with Coursera and Google.

Thank you very much Coursera and Google for helping learners like me.

A very good foundation into the basics of IT. It is worth taking this course if you want to learn what IT Support is about. It covers not just computers and networking, but also soft skills required to work in a technical support role. Thoroughly recommend it.

O curso é maravilhoso, a oportunidade de usar o Qwiklabs para praticar em algumas atividade me deixou maravilhado, foras as aulas que são dadas por instrutores incríveis que me deixaram ainda mais empolgado com o mundo da TI, sou grato de verdade por tudo isso.

This course is pretty straightforward, yet is also really informative. The supplemental reading is a great way to learn to teach yourself. The instructors simplify things in a way that makes the information easier to comprehend, and make you want to learn more.

I took this series of courses as a refresher before finally going back to work, and I'm surprised I was still able to pick up little nuggets of new information even though I am completely familiar with most of the stuff being taught. This really helps a lot! :)

Very thorough and comprehensive. Its reassuring to be learning from people who are accomplished in the field and come from a variety of different educational and social backgrounds. This course left me feeling inspired to keep going and pursue a position in IT.

After having already built a strong foundational knowledge in IT support from my previous work experience I felt that Google did a great job in re-instituting some of that knowledge with this course. I look forward to completing the other courses in this track.

This is a really great course. It is perfect for beginners, and those who are trying to expand their knowledge base. I knew a lot about computers going into this course and still learned many new things. I keep bugging my friends to sign up for this. Excellent.

I feel so empowered to use tech in an in-depth level. I feel a lot more confident in my skills and knowledge to attempt fixing tech. This is the first certificate I have earned since high school, it feels great to finally be able to put something else on my CV

I have very wonderful experience learning through this course on Coursera, as my financial aid application approved, i started to learn this course, the course outlines also gave me the professional knowledge, and it will help when i apply to a IT Support job.

The Course Content was very useful to learn about the baics of Computer Software ,Hardware and Networking and i am very much earger to learn further into each and every domains to gain massive Knowledge, i hope this Specilization could be helpful.,Thank You.

Easy to understand. You have control to watch and replay the information you need to go over again. This was really helpful to someone like me who is out of touch for so long and getting back to familiarize back into the field along with all the developments.

I'm glad i had done this coursera it was fanstastic to learn new things at my own time. All the tutors explained it very simply and it was an enjoyable expereince for me. I would recommend it to anyone who wants to learn the Fundamentals of Technical Support.

Loved this course. As a 28 year old who thought he was pretty technically savvy, this course opened up my eyes to a lot more concepts and things I didn't know. My mind is glued for more knowledge concerning IT and i'm happy for the future as my skillset grows.

Very good set up of course I’m happy that correction was made when errors happen on the videos, needs to be just a tad bit more cell friendly but hey.. I ran the VM on my cell! how awesome! I loved this and it’s a good refresher if you have some IT background.

The course really gives an insight into all the different fields the IT specialist can get their hands into. Leaning about how the world wide web works, how computer communicates with one another, how to build and repair a computer, and how to write my resume.

Though the information in this course has been very useful it is very short and not super detailed. You get a decent knowledge understanding of how things work but it does not offer much in the way of actually learning how to fix/resolve any technical issues.

I enjoyed a lot specially the practical stuffy thanks to Coursera and Google for giving me this opportunity to take the first step in IT Support . I am now looking forward to complete the remaining modules to enhance my knowledge and skills and get better job.