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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4501 - 4525 of 10,000 Reviews for Technical Support Fundamentals

By Brian W

Aug 9, 2020

This course was a nice review for things I went to school for and actually had something new for me already! I look forward to the remainder of this program!

By SMIT S

Jul 14, 2020

THIS COURSE GIVES MANY INFORMATION ABOUT COMPUTER AND ALSO TEACH US TO INSTALL SOFTWARES . FROM MY OPINION THIS COURSE IS BEST FOR BEGINNER OF COMPUTER ENG..

By Devansh C

Jul 14, 2020

Well created course. Very easy to understand for beginners. Especially giving access to Qwiklabs is one of the amazing practical scenario provided by Google.

By Vidhan G

Jul 1, 2020

This is an awesome course to start off your journey in the field of IT support. I would definitely recommend this course for all the beginners in this field.

By ferrella f

Jun 28, 2020

I really enjoyed this courses and all given labs and exercises everything was perfect good start for those welling or aiming to pursue a career in IT support

By K S

Jun 16, 2020

This was an awesome course with all fundamentals covered beautifully laying a solid foundation for the next courses in this orofessional certificate program.

By Saqib A

Jun 3, 2020

Feeling awesome ! This knowledge have already boost my confidence. I am keen to learn and experience more that is offered in this very course. Thank you all.

By Jeremy R

Apr 26, 2020

Excellent presentation and delivery of crucial fundamentals to It in general as well as how they directly apply to support positions throughout the industry!

By Manish K

Apr 9, 2020

I love it and gain knowledge. I thank Google and Coursera for giving me this course. It is the best course I have not seen yet.

Thank You Google and Coursera!

By Sushrut S

Feb 24, 2020

The course was amazing ! I learnt some new aspects of IT in this course. Looking forward to complete all the courses and expecting to work with Google soon !

By David M G

Jan 17, 2020

This is a great course for someone who's just starting their career in IT.

Wish this could have been available when I was starting my career a few years ago.

By Jason M K

Jan 4, 2020

It's a good, short, and quick introduction to tech. support and the rest of the courses to be taken to earn a certificate for Google IT Support Professional.

By Yu Z (

Nov 27, 2019

What inspired me most is week 6's course, really made me thinking of my interaction skill with my co-workers, my users, even my friends and families! Thanks!

By Jacob L

Nov 24, 2019

Great start to this program! I already knew a lot of this information, but it was a good refresher course and it made me excited to continue on this journey.

By Allison R

Oct 25, 2019

Amazing! Gives you a great base understanding of what the IT support area has to offer. From the history of computers, to best practices of customer service.

By Anjel I S

Sep 11, 2019

Good explanations of basic fundamentals that we easy to follow. It both reinforced what I already knew and schooled me on things I thought I knew but didn't.

By Scott M B

May 16, 2019

I felt that this course was presented in a easy to learn manor at a good pace to keep it moving and I was able to stop and take additional notes as I needed.

By Erhizee A

Mar 13, 2019

An interesting and useful experience. a great place to start and grow in the industry. Compliments to all involved in putting the course together. Well done!

By Jose G

Sep 25, 2018

A good quick course. If you already have some knowledge of computers you will breeze by, but at the same time you will learn something new. Great experience.

By Glenn F

Jun 14, 2018

I have really enjoyed this course! This course does a good job of starting you off on the fundamentals. If you know nothing about IT this is a great starter.

By Chuck R

Mar 9, 2018

I really enjoyed taking this class. The way you broke down the secession made it easy for me to understand. Looking forward to the next part of this program.

By Sharon H

Feb 9, 2018

I really liked it but the course platform stalled. I could not do anything else for a long time so I quit for a couple of weeks because it would not clear. I

By Mayara S C

Jun 17, 2024

Excelente curso e metodologia! Estou indo para meu segundo curso em especializacao em Suporte e muito animada com tudo que a plataforma tem me proporcionado

By Nate F

Apr 25, 2023

Enjoyable, makes it basic enough for anyone to learn, but still gives really good information and shows examples of how to do things they are teaching about

By Muhammad K A B Z

Feb 12, 2023

I happy to end this cert within 1 week and i am glad that i have a lot of knowledge in troubleshooting and solving problem method. Thanks again to Coursera.