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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4551 - 4575 of 10,000 Reviews for Technical Support Fundamentals

By Milind M J

Sep 3, 2020

I mean its nice to learn somthing basic as well to have solid foundation of knowlege that you're going to take. So this course is so basic still informative

By Dorde J

Sep 1, 2020

Amazing IT Support Intro Course by Google. I would strongly recommend you to take this basic course to learn more about IT and Computers. Thank you, Google.

By Enrique M

Aug 8, 2020

Great course! But wish there was some guidance as to what the next steps should be. Like suggestions for next class to take etc. Otherwise, great course!

By Beverly W

Jul 28, 2020

Great course, instructors are excellent and speak clear so that you understand the first time. The only thing I would ask for improving on is the qwicklabs.

By Shamshad M S

Jun 14, 2020

I am already working in the IT field for the last 9 years. But this course gave me more information. The way they present ideas and information really good.

By Moises C

Jun 5, 2020

This course will give you a solid foundation and introduction to the world of IT. If you're interested in technology, this is definitely the course for you!

By Chalif W

Jun 1, 2020

I really enjoyed this course! It was very good at keeping me involved and interested. I can't wait to start the next course I hope it's just as interactive!

By Varad V T

May 21, 2020

I enjoyed a lot course with the great instructor. It had a feeling like intructor was passionate about sharing knowledge as passionate I was while learning.

By Аминов Д М

May 15, 2020

It is an exciting journey to a great world of IT technology! Don't be affraid of obstacles, go ahead straight forward and expand Your horizons of knowledge!

By David E

Apr 27, 2020

Wonderful course. Looking forward to what's next and hope the information continues to be this easy and simple to follow and learn from. A great experience.

By Brandon A

Apr 19, 2020

It was just an amazing experience. Touched every entry and foundation level of IT Infrastructures and a grasp on the support strategies of these IT Systems.

By Ritik K

Mar 5, 2020

It's a great experience in completing this course. I cant wait to continue further. its teaches me a lot, give me great knowledge. I love completing this...

By Jose L F M

Jan 17, 2020

I am on week three and so far I am learning new content. it is Worth to spend some time and learn the material and be creative with it. Thank you google !!!

By a y

Jan 12, 2020

Thank you for the Technical support course. I needed to know the computer hardware, software and how I install the programs. I learned very well knowledge.

By Igor K

Nov 12, 2019

An excellent introductory course. It's really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

By Clint B

Oct 27, 2019

I feel the course did what it advertised in the form of presenting fundamentals . It lays the foundation and gives the user a good look at what lies ahead .

By Matt D

Aug 8, 2019

This is a very good basic knowledge course that will get anyone up to speed in a short period of time if you do the reading and pay attention to the videos.

By mpeti o

Oct 29, 2018

Very good. Everything is simplified so that those of us who are starting from a very low base of understanding can comprehend, follow and complete the work.

By Luis B

May 30, 2018

It is perfect for first timers, a little to simple for people with experience but I'm sure the other courses are just as simplified so that is a good thing.

By Barney D

Apr 2, 2018

Awesome course. The instructors are engaging and guide you nicely. I've learned quite a bit and I'm looking forward to getting into the rest of the program.

By Yash P S

Jan 21, 2018

It is actually contributing to my knowledge and all concepts are making sense gradually, without forcing on to each other. Really happy to take this course.

By Trương N

Nov 24, 2023

The basic technical support course helps learners understand what parts the CPU configuration includes even though this is a foundational technical course.

By John G

Jun 22, 2023

The course delivered on everything that was promised. The lessons and labs were practical and full of easy to digest information. Really well put together.

By Alexis K

May 26, 2023

Definitely needs a revision for typos or unclear questions, but ultimately a really good course that allows someone to get a foundation for future courses.

By Jack D

May 1, 2023

I really loved it! It's very informative and engaging. You'll have hands on assignments, as well as additional reading material. The instructors are great!