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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4576 - 4600 of 10,000 Reviews for Technical Support Fundamentals

By Meghana S M P

Feb 21, 2023

Thank you so much google for providing such an interesting & important course for the students who want to learn something out of there passion like me : )

By Ed O

Feb 13, 2023

it classes were excellent, excellent tutors, very clear in explanation without any form of ambiguity, i really appreciate the opportunity. God bless google

By Sarah L

Dec 19, 2022

I enjoyed taking this course and learn alot about Information Technology. Now I am bale to solve or find the root of problem when usince a computer/lapton.

By Dr. P R

Dec 18, 2022

I had an excellent introduction to IT support Fundamentals and I am looking forward to taking other courses as well. Hope this wonderful journey continues.

By Deana W

Nov 17, 2022

Great way to format and include all basics included in IT support. Now I have a understanding as to the many areas I can self learn and build knowledge in.

By Fineland O

Nov 7, 2022

Videos and assessments made my learning journey seamless. The tutors really took their time to make sure i got every term and did well to explain in depth.

By Armando S R

Aug 31, 2022

I really like this course but I found 2 questions on quizzes that weren't mentioned on previous lessons. Apart from that, the knowledge feels very useful!

By Mohammed I

Aug 21, 2022

The great thing about Coursera is the flexibility. You can learn anywhere, which is better than a rigid campus curriculum.

Thanks Google Team professionals

By Idris A

Jul 8, 2022

very good course I really liked it although i was quite familiar with most of the lessons still there were things I learned! thanks to google and coursera.

By DIANA

Jun 19, 2022

Awesome course to start if you do not know the basics. It gives you a great overview of the IT world from how it started to how it works in the now world.

By Werner B

Mar 28, 2022

Loved this course. Learned a lot of new things like the linux terminal in addition to other already known stuff like how to uninstall programs on windows.

By Juan P

Nov 23, 2021

Interesting concept of learning for someone getting into IT. You've made it easy to understand and follow if you come from a background of not experiecne.

By Sejoro D

Aug 28, 2021

Amazing course!!! It truly sets the tone for an amazing career in IT Support. I would recommend the course to anyone interested in the field of IT Support.

By Jordan P

Jul 20, 2021

Excellent! Content was thorough and well-rounded and felt as if I had a personal instructor. I feel like a pro having completed so much hands on exercises.

By JAI K S 1

Jul 10, 2021

This course give good idea about software, hardware and network. who don't belong to technical field can also try this course it is very easy to understand

By Anzio A

Apr 21, 2021

The 1st module of this course explains in good detail what the fundamentals of technical support really is all about and makes me excited to learn further.

By Mazin A A E

Apr 4, 2021

there are no words that can describe how beautiful this course is

weather you are new or had experience in this field

absolutely this is the perfect choice

By Prosper N

Feb 28, 2021

This is the perfect bedding in space for anyone that aspires to have a career in it. It was informative, Entertaining and the best of its kind. Thank you!!

By Jalil A

Feb 16, 2021

I Lean a lot from this course, and they teach very well that everyone can easily understand what they want to teach us. Thank you for this course COURSERA.

By Glenn P D J

Feb 11, 2021

I think this is an excellent opportunity to learn new skills and further my education. I look forward to the next course and completing the certification.

By Sider B

Nov 4, 2020

Very informative, covers the basics and enforces the importance of customer service when it comes to IT Support. Great jumping off point to begin the Cert.

By Abdul H A M

Oct 30, 2020

This course is very useful and it shows how the field of IT is so diverse and wide. I learned a lot from this course, thank you Google for this opportunity

By Luciano B B

Oct 8, 2020

Puedes aprender muchas cosas, desde como funciona una computadora, hasta poder instalar programas con comandos en Linux y solucionar problemas de personas.

By Bryan A H S

Sep 20, 2020

Muy, pero muy educativo el curos, excelente, bien detallado y dan todas las herramientas basicas y necesarias para desarrollarme como IT Support Specialist

By Mohit S

Aug 19, 2020

I really loved it!!!!! Google is teaching you and making you familiar with what actually happens in the real world. That there is a world out of the books.