Course was good but many labs like accessing active directory were not accesible.So learnt many things like backing up the data and successfully restoring the data and testing it was useful and to plan for recovery management and write a post-mortem report

Good info, delivery needs work. I felt like on this course there were missing pieces that were removed. Somewhat confusing at times, and I have background in many of these topics. Also, presenter talked too fast, and sometimes wasn't easily understood.

Very informative and Im enjoying the class so far. However, the mentor in this class waves his hands around after every word he says and its really distracting and makes it harder for me to focus on the material. Other wise, its a good course.

I think the content is great and informative, but the lack of graded labs made the course feel less practical for me. The "final project" is short answer and receives no feedback so its really not an accurate estimate of what you learned.

The course's content is good overall but the instructor's poor pronunciation makes it difficult to understand what's being said many times. Also, some of the lengthy explanations in the Active Directory's session could be better formatted.

I found the lecturer's voice very difficult to follow. He had intonations and would pause at points where it did not make grammatical sense. The subject matter is so interesting and he managed to make it boring. Just being honest, sorry.

Windows labs were pretty bad. Latency, disconnections. There was one section where I had done 4/5 of the exercises, and Qwiklabs completely froze. I bailed out, and I got 80% for that section where I was not allowed to complete it

Virtual exams still need to have better instructions and less confusing data laid out for the user when taking the Virtual Exams. I had to repeat twice because I did not understand the instructions for a couple of the Virtual exams.

Alot of information understood the Active directories LDAP etc. Struggled understanding the server information and file directory stuff in weeks 1-3. Not a bad course but a ton of content. Felt rushed alittle in some of the videos.

we didn't have enough labs and a couple of them didn't even work. we needed to have a virtual server through Coursera with full access to practice as much as we could, but we didn't have it so this is the reason I am not happy.

Good overview and I liked the analysis assignment at the end. It lacked the practical exercises of the Operating System course where we could practice on the VMs. This would have definitely increased my rating for this course.

I feel like I have a good base of knowledge, but I don't know that I could actually solve any problems. There was a lot of info dumped on me, but I don't feel like there was enough context for me to understand it practically.

Some videos are to long to really grasp the material. Would rather have even more video at shorter paces with small quizzes in between to drive home some of the stuff that gets lost in the middle of a 15 minute video.

I don't like how google told about back ups. This theme is really important, but you haven't any practical examples. Now it's the worstest course from IT support specialization. Other themes was not bad

first 2 weeks were good , but last 3 weeks of course were like watching paint dry or sitting in professor class at college , some of material was not broken down enough , but was good material to learn

The previous courses set the bar too high and this didn't match up to the expectation. Although I learnt a lot of things in this but there were few things missing in comparison to the previous courses.

Good info here (backups, incident management) but the Active Directory chapter was almost intolerable and would prove more interesting if you had to do it rather than watch 14 minute videos about it.

Qwiklabs were very slow and frustrating at times. But overall this course as expanded my knowledge on Directory Service, Mobile device management, and IT infrastructure as a whole.

Thank You!

My biggest issue with this course are the labs in them. Thankfully they are not graded. Many of the linux labs did not work on my windows computers. This is why I am ranking the course lower.

It's a great course! The only thing that isn't so good for me is the final project. You'll have to wait for someone (another student) to view and grade your project. And this takes some days!

I feel like I needed a lot of attention in some areas and it was not easily accessible. I did learn a lot from this course and it did challenge me in multiple ways I cant even imagine.

The instructor's explanation wasn't much understandable especially the Directory Services videos. That totally went over my head. I had to separately study that from other platforms.

Quite difficult to follow. Videos cover a lot and the flow isn't clear, so it becomes just pure memorization. Usually, the Qwiklabs are useful but the ones in this course were awful.

Not so clear explanation as previous course need to improve course content structure. Lab was not much useful as server restarts and disconnects while installing roles and features.

I could have used more hands on examples or labs to set up web, email, or directory servers and go through some troubleshooting. Maybe there's another course for that I didn't see