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Dear Instructor, There's a Missing coverage of Azure AD (different from AD) for O365 and on-prem devices . It's not about just Azure per se, it's more about why despite the length of entire course on active directory, there was no mention on Azure AD. The course was even extended to talk about mobile devices like smartphones (iOS, Android) , and the even the open-source OpenLDAP protocol (which is hardly used since most network PCs should be windows OS >99% of the time and therefore administrators would typically just use Microsoft's own Active Directory for account and permission mgmt, little point to use OpenLDAP : I quote this from Coursera Another popular directory service that's used today is the free and open source service OpenLDAP. OpenLDAP, which stands for lightweight directory access protocol operates very similar to Active Directory. XXXX OpenLDAP can be used on any operating system, including Linux, macOS, even Microsoft Windows. However, since Active Directory is Microsoft's propriety software for directory services, we recommend that you use that on Windows instead of OpenLDAP. But its helpful to know that OpenLDAP is open source so it can be used on a variety of platforms. ) Yet the course didn't even touch on Azure AD. ("AAD") , or even using "AD" to give permissions to Office 365 (which everyone uses) . I think people will get confused between "AD" and "AAD" ; or maybe the group permissions in windows registry and/or the domain-OU groupings and RBAC roles can be ported over from "AD" to "AAD" ,and how "AD" relates to O365. What does not help is that they mentioned "RBAC roles" in "AD" , but Microsoft's Azure also has a term "RBAC roles" in "AAD", so are they really different? Or the lines between cloud computing and on-prem network PCs are blurred here? Further, even O365 is a SaaS Cloud solution. As you can see, cloud computing is so widely used everywhere and a "must-have", yet omitted completely in this course. (edited) [2:16 PM] Their focus on "active directory" is so restricted to "physical PC on-prem permissions", so it's also strange why no mention on Office 365 , OneDrive? This course is emphasized (by google) as catered for "IT Support Specialist Aspirants" , and the course's aim is to groom IT support specialists as technical experts . But IT support specialists as technical experts can't possibly not know a thing about Cloud Computing and relationship with Directory services/Active Directories. So the omission is quite conspicuous. I heard that Azure AD can be used to sync with and control permissions on on-prem network devices too , not just "Azure in-the-cloud resources" , and even O365 applications , OneDrive etc. But the reverse AD-> Azure AD may not be possible. For example, "AD" cannot be used to organize and control O365 permissions? Azure AD seems to be more powerful than the on-prem "AD" covered in this course. Anybody, big or small business, home business or home user can get an Azure cloud (blob) storage , and I also use Azure logic apps, Azure key vault, Azure VM , Azure Databricks , O365 , OneDrive etc --so I'm finding that misunderstanding the difference between "AD" and "Azure AD -AAD" , has major consequences on my work. Thanks for taking this feedback into consideration

For the love of god, do not listen to these 5 star reviews. They are flat out lying to you.

I have never, in my life, thought that a company as big as google could make such a drastic joke of a class such as this. All the way up to course 3 literally every single answer is given to you in the graded assignments. You LITERALLY have to learn nothing until the END of the 3rd course.

You can not in any way expect people to understand or learn the material if you literally hold their hand most of the way through. Id expect this from a start up or less formal company but from Google? Words havent been invented.

Its saying something that Google needs to catch up in the IT world when theyre one of if not the biggest IT company on the planet.

Also google, almost nobody uses linux. Those who do have a deeper understanding of it then what you put in here. Theres no sense in teaching it.

I don't know? Maybe I am just dumb but I feel this course (along with the others in the IT Support Cert) are not helping me much. I am a beginner but not so new to computers that any of these topics are foreign. I get the concepts but I just don't feel these courses are really hammering anything home. I feel these courses would be better suited if designed for practical use for beginners. I am not going to be asked to do half of what was talked about as a beginner. I don't need to know how to run an entire office by myself but it would have been nice to have more realistic use cases for actual beginners. The info is scattered and not that in depth but it seems like it tries to cover as much as possible in a short time. I would rather quality over quantity in education. I constantly find myself learning better from youtube videos.

These were pretty cool courses that offer a lot of knowledge but the part where that talk about getting you information out to companies to help you start your career is fully true. They send you a survey that you select the companies you would like to share you information with out of they're selection, and that's it. There is no other follow up or anything as far as I've seen but I've been done with the program for workin on four months no with no other leads to helping me start my career. So it's great maybe to help boost a career you're already in but DO NOT TAKE THIS COURSE if you are using it to help START a career. Hope this helps some people out like me looking for a way into the industry.

This course is a must for anyone that's already in the IT field and wants to learn about managing IT infrastructure at a company. But for a complete noob like myself, it was challenging. Since I don't have the proper equipment to test this out and get more hands-on practice. They did have some qwiklabs. But for some unfortunate reasons, they didn't work properly. I would follow the instructions to a T, but qwiklabs wouldn't recognize my work. And in other instances, I would get error messages. I'm sure the lovely people at Google would continue to improve the content of this course, but sadly it didn't work out well for me. But I passed.

Debatable answers to questions. Labs were overly complicated for the topic being discussed. Content was generally good. Presentation and presenter were good. Not recommended for the novice. Glossed over some important topics and commands. Did not cover the nuances of system administration and typical issues that SA's have to deal with, like judgement calls and stress. Ticketing and best practices and simple conventions were left out.

Labs need to be redesigned to load sample applications that the SA can start, stop, modify and change. Instruction set should be loaded on the VM when the student logs in.

A fairly good course overall with plenty of information. However, I got stuck working on the final assignment for over a year because I struggle with essay-style assignments. And the first time I submitted the assignment, it was a peer reviewed grade and whoever graded it failed me and I got demotivated for several months. I wasted A LOT of money on this course because I couldn't bring myself to work on it for so long. (It should be noted that I know I have an undiagnosed learning disability that is the cause of my woes, but I still hated being stuck on one assignment for over a year.)

Not entertaining nor interesting, i dont want to see the face of a person in the video, i want to see graphics of what he´s talking about, there´s not even a slight backround music, just blank sounds, makes it boring and difficult to concentrate, they bombard you with difficult words and way too much information to understand in a short period of time. Its surprises me that this course was made by Google, to be honest, i´ve seen better tutorials on Youtube. Even so, this course helped me a bit to understand how computers work, but thats it, the rest i learned from Youtube

This is one of the better courses but overall the program is terrible. I really recommend a different certificate for beginners unless you like to be locked out of test for days because the content on the quizzes can be very difficult to trace down in there organized methods of teaching. Whoever can pass this course definitely had to cheat or spend huge amount of time getting quizzes wrong(highly unlikely that many people spent hours/months doing that).

The materials and labs are great, however the lack of actual personalized feedback on the written assignments renders them ultimately sort of useless - what's the point in asking me to enumerate IT solutions learned in this course if I have no way of knowing if the solutions I proposed are great, innovative, adequate, poor fits etc. It's a good exercise anyway to an extent but I feel cheated out of actual advice from an IT professional or instructor.

The information was great but This is Google; Every lesson should be interesting, fun and not boring. Google should be leaders in the adult teaching of tech concepts but they are not and i feel like they should Google; "How to teach adult learners" research it and come up with a new and innovative way to tech tech. We should have diagrams for everything and every lesson should be so engaging; Its not but keep trying.

This course is quite strange and seems unfinished. It's a shame because the material is highly relevant, and the Qwiklabs are quite important. But the Qwiklabs are optional with the claim that they do not work properly. However, they seemed to work fine for the ones I tried. The material and presentations in this course should be reconsidered very thoroughly, as it is quite sloppy compared to the three first courses.

week 2 has very, and I mean, very serious problems with the test at the end. I tried and tried and even contacted coursera people. I had to do it nine times and I knew all the responses. it is impossible to have top grades when a test is expecting three right responses that I know I have to tick and the quiz shows single circle selection, not square. and there are several questions with this problem!!!

I found the teachers explanatory style much more difficult to learn from than with the previous courses. This was my least favorite course so far. Dealing with software specific issues rather than learning theory is just more difficult for me in general I think. Plus, I hate Windows in general and had a very difficult time forcing myself to be engaged in a lot of the material.

You used to have great lectures coursera. Unfortunately, now they instructors just read out loud the material. Sometimes is very difficult to understand. I had to refer to the you tubefor better lectures. The final projects are not graded you just give a grade of 100%. To tell you the truth the only reason I would use your classes if for self studying and guidance.

I really enjoyed the AD sections, I wish there was more hands-on exercises in this course. I think the value of having the VM environment (qwiklab or however you spell it) would have been a good way to teach the AD lessons. I think I have a hard time with hours of videos and then some quizzes. Where’s the hands-on?

There is mistakes in the tests, not clear questions, and if not all possibly correct! options chosen it will count it as 0 not a fraction of a point - I consider it to be unfair.

And to add some of the grammar used in the questions is controversial and not used this days making it complicated to understand.

There were a lot of spelling errors in the written part of each lesson. There are times that it is easier to read the notes instead of watching the video all of the way through. This can be difficult when there are typos and I have to play the video to see what was actually said.

The course was difficult for a complete beginner like my self, I've felt the course was poorly organized in its order of topic, I've had quizzes with questions about topics that only later on there were video lectures that explained the topic, like Active directory for example

This course was the worst so far. Info was muddled, lectures not well organized, quizzes reflective of that. Almost seemed like most people probably don't make it this far into the course so there's less attention placed on it at this point. Disappointing.

I understand having an expert teach is gret because of the practical knowledge they have but it does not necessarily make them good teachers. I also found the practical elements on qwiklabs either lacking or confusing on initial set up.