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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4126 - 4150 of 10,000 Reviews for Technical Support Fundamentals

By Tracy W

May 6, 2020

The intro to the program was perfect. I learned a lot and i am confident in the skills I have been given. I will continue to work hard and look forward to the future!

By Alyssa H

Feb 28, 2020

This course was extremely helpful in kick-starting my IT Journey. I am happy to obtain the knowledge and certification to be able to add to my resume and life skills!

By Rudy G

Jan 30, 2020

Excellent in every aspect of the course, detail videos and explanations of the computers systems, hardware, users, troubleshooting, and efficiency in customer service

By Melvin E C

Jan 11, 2020

The best course ever! It mixes the theoretical basis of tech support, and also provides you with hands-on practices. It is simply the best course I have ever been to.

By Alexis S

Dec 10, 2019

Very easy course to follow. I will definitely use this as a reference in the future and as something to come back to. Thanks for helping me kick start a course in IT.

By Bogdan S

Sep 23, 2019

I loved it. I knew more then half of the stuff but never even gave a second thought about the parts i didn't know until now. Im really looking forward to this course.

By Ebanez, D

Sep 17, 2019

There is so much to learn and in such a short time. Thank you for enlarging my capacity for understanding IT 101. I appreciate all the content that you've provided.

By Lance B

Feb 4, 2019

Very well structured, and information was easy follow. Learning was made easy by the progression of the assignments. I really enjoyed being able to go at my own pace!

By Ahmad S

Jul 23, 2024

It was really beneficial for foundational knowledge. I was always thinking about how to start in IT and how to find resources. Finally, I found the Google IT course.

By Olatunde A E

Aug 21, 2023

I have just completed one of these courses and it was great but why cant i access the remaining 4 i thought it was supposed to be a 5 course in 1 certificate pathway

By Romana H

Aug 5, 2023

The example made it very easy to understand and follow along. I'm looking forward to the next courses to take a deeper dive. Thank you googlers for creating this!!!

By Ismael F

Feb 11, 2023

From not knowing much about what I was getting in a different field, learning the basic gave me the confideces to wrap this course and look forward to the next ones.

By Tanmay D K

Dec 20, 2022

This is the best course available on internet. Thank you Google and Coursera for this course, looking forward to complete next courses on this certification program.

By SUJEET K

Oct 12, 2022

This course is very useful for understanding your strengths and driving your potential with full power to the successful accomplishments in the professional career.

By Daniel C

Sep 11, 2022

This was a very fun and informative course! I really liked the information contained in the videos, and the interactive assignments were a very enjoyable addition.

By hamza o

Aug 30, 2022

Really, it was a fantastic course, full of brain fun and a desire to learn more about computer science. I am definitely looking forward to the next training session.

By Carlos R

Jul 10, 2022

Perfect course for someone that has no idea how to work around computers. It teaches you the very basics to understand how computers work without being overwhelming.

By Radhika S

Jun 26, 2022

It was really an amazing and knowledgeable course. It enhanced my technical skills. Also the teachers were very good and the career counselling videos were worth it.

By PubG M

Jun 23, 2022

I have learned alot from this course and I love the approach of Abstraction and the way everything was presented. Thank you Coursera and I cant waite to learn more.

By Jorge N

May 19, 2022

el curso es genial, para que negarlo, he tenido momentos dificiles, pero se ha debido mas que nada al hecho de estar aprendiendo, ha sido una experiencia fantastica!

By Ali H M

May 5, 2022

Although that I’m working in the IT field I learned too much things in this course & it was helpful for me.

Also the good thing that you can learn anyway and anytime.

By Parminder S

Mar 17, 2022

Excellent Course for Beginner,It helps me understanding basics and Now I am moving to learn more skills and grown my future towards sky Bye Bye you can also join me.

By Scott B

Dec 9, 2021

This course was great. It was one of my first google certifications. I am pleased to have competed this. I was overwhelmed to start but I really started to enjoy it.

By Joseph P

Aug 20, 2021

There was a lot of beginner knowledge in this course that could benefit a lot of beginner techs looking for some more information. Great work guys , and thanks again

By Philip M ( H I

Aug 12, 2021

Very basic, very informative, a good starting point for someone with minimal or no technical background and even useful new information for a power user like myself!