IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

Coursera Logo
[Featured image] A female, wearing an orange outfit, is sitting at her desktop performing her duties as a service desk analyst.

Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

Understand the service desk analyst role, how to qualify for this position, essential skills you should build, and salary information.

July 15, 2022

Article

[Featured Image] Two women sit chatting and laughing at work, hunched over computers.

10 Customer Service Skills for Success in Any Job

Boost your business by mastering the most effective customer service skills.

April 8, 2022

Article

[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.

What Can I Do With a Linux Certification?

Explore Linux certification benefits, exam prerequisites, and more in this 2023 guide.

April 5, 2022

Article

[Featured image] A female, wearing an orange outfit, is sitting at her desktop performing her duties as a service desk analyst.

Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

Understand the service desk analyst role, how to qualify for this position, essential skills you should build, and salary information.

July 15, 2022

Article

[Featured Image] Two women sit chatting and laughing at work, hunched over computers.

10 Customer Service Skills for Success in Any Job

Boost your business by mastering the most effective customer service skills.

April 8, 2022

Article

Explore popular IT support courses

Status: [object Object]

Google

Skills you'll gain: Computer Networking, Network Analysis, Network Architecture, Networking Hardware, Network Model, Critical Thinking, Linux, Computer Architecture, Network Security, Accounting, Human Computer Interaction, Communication, Computer Programming, Cloud Computing, Leadership and Management, Operating Systems, System Security, Cryptography, Customer Support

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
195K reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing, Cloud Storage, Computer Networking, Customer Success, Operating Systems, Cloud Applications, Leadership and Management, System Security, Strategy and Operations, Cloud Infrastructure, Communication, Computer Programming, Cyberattacks, Customer Support, Databases, Networking Hardware, Cloud Platforms, Cryptography, DevOps, IBM Cloud, Information Technology, Network Architecture, Network Security, Security Engineering, Software Engineering

4.7
Rating, 4.7 out of 5 stars
10K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: [object Object]

Microsoft

Skills you'll gain: Cloud Computing, Computer Architecture, Data Management, Microsoft Azure, Network Security, Operating Systems

4.7
Rating, 4.7 out of 5 stars
517 reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.

What Are Scripting Languages? (And Why Should I Learn One?)

Learning a scripting language may open up new personal and professional opportunities. Discover the differences between server-side scripting languages and the pros of learning them to decide if this is a good path for you.

March 9, 2022

Article

[Featured image] A site reliability engineer (SRE) works on his desktop computer.

What Does a Site Reliability Engineer Do? Your Guide

Site reliability engineers ensure that apps and websites run smoothly and reliably. Learn more about this emerging career and what skills you’ll need to get started.

December 7, 2021

Article

A customer service representative in a blue and white striped shirt speaks with a customer on her laptop.

What Does a Customer Service Representative Do?

Customer service representatives play a key role in company success by directly helping customers. Find out if a customer service job is right for you.

September 23, 2021

Article

[Featured image] A tech worker listens to a cybersecurity podcast as he works.

18 IT and Tech Podcasts for Tech Professionals

Whether you’re fascinated by operating systems or are trying to understand how tech is going to change the world, the abundance of podcasts means there’s something for most everybody.

June 24, 2021

Article

Girl looking up IT certifications in cafe

Are IT Certifications Worth It? When to Get Certified in Your IT Career

Though they can require some work and upfront costs, IT certifications can help you gain the skills and credentials you need to get a job in the field.

June 24, 2021

Article

[Featured image] An IT technician assists a fellow employee with her laptop

What Is an IT Technician? How to Become One

IT technicians install, troubleshoot, and fix the hardware and software in a computer system. It's often considered an entry-level position.

June 24, 2021

Article

[Featured image] IT worker checks on systems at workplace

IT Salary Overview: How Much Can You Make?

IT professionals typically earn higher salaries, but the amount can vary by role, location, and experience. Learn more.

June 4, 2021

Article

Student deciding to look into IT degrees

Do I Need an Information Technology Degree? What to Consider

Learn about what it takes to earn an IT degree and what you can do with one.

June 4, 2021

Article

[Featured image] An IT support specialist candidate is interviewed in a panel setting.

10 Common IT Interview Questions and How to Answer Them

You can prepare for your IT interview by knowing what questions to anticipate—and knowing how to respond to the unanticipated.

June 4, 2021

Article

[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.

What Can I Do With a Linux Certification?

Explore Linux certification benefits, exam prerequisites, and more in this 2023 guide.

April 5, 2022

Article

[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.

What Are Scripting Languages? (And Why Should I Learn One?)

Learning a scripting language may open up new personal and professional opportunities. Discover the differences between server-side scripting languages and the pros of learning them to decide if this is a good path for you.

March 9, 2022

Article

[Featured image] A site reliability engineer (SRE) works on his desktop computer.

What Does a Site Reliability Engineer Do? Your Guide

Site reliability engineers ensure that apps and websites run smoothly and reliably. Learn more about this emerging career and what skills you’ll need to get started.

December 7, 2021

Article

A customer service representative in a blue and white striped shirt speaks with a customer on her laptop.

What Does a Customer Service Representative Do?

Customer service representatives play a key role in company success by directly helping customers. Find out if a customer service job is right for you.

September 23, 2021

Article

[Featured image] A tech worker listens to a cybersecurity podcast as he works.

18 IT and Tech Podcasts for Tech Professionals

Whether you’re fascinated by operating systems or are trying to understand how tech is going to change the world, the abundance of podcasts means there’s something for most everybody.

June 24, 2021

Article

Girl looking up IT certifications in cafe

Are IT Certifications Worth It? When to Get Certified in Your IT Career

Though they can require some work and upfront costs, IT certifications can help you gain the skills and credentials you need to get a job in the field.

June 24, 2021

Article

[Featured image] An IT technician assists a fellow employee with her laptop

What Is an IT Technician? How to Become One

IT technicians install, troubleshoot, and fix the hardware and software in a computer system. It's often considered an entry-level position.

June 24, 2021

Article

[Featured image] IT worker checks on systems at workplace

IT Salary Overview: How Much Can You Make?

IT professionals typically earn higher salaries, but the amount can vary by role, location, and experience. Learn more.

June 4, 2021

Article

Student deciding to look into IT degrees

Do I Need an Information Technology Degree? What to Consider

Learn about what it takes to earn an IT degree and what you can do with one.

June 4, 2021

Article

[Featured image] An IT support specialist candidate is interviewed in a panel setting.

10 Common IT Interview Questions and How to Answer Them

You can prepare for your IT interview by knowing what questions to anticipate—and knowing how to respond to the unanticipated.

June 4, 2021

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)

Coursera Plus
Build job-ready skills with a Coursera Plus subscription
  • Get access to 7,000+ learning programs from world-class universities and companies, including Google, Yale, Salesforce, and more
  • Try different courses and find your best fit at no additional cost
  • Earn certificates for learning programs you complete
  • A subscription price of $59/month, cancel anytime