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Results for "call+center+experience"
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
CVS Health
Skills you'll gain: Transaction Processing, Retail Sales, Team Oriented, Cash Register Operation, Greeting Customers, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Customer Data Management, Communication, Inventory Control
- Status: Free
Coursera Project Network
Skills you'll gain: Outbound Calls, Workflow Management, Business Process Automation, Customer Service, Customer Relationship Management (CRM) Software, Setting Appointments, Automation, Artificial Intelligence, Systems Integration, System Configuration
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
- Status: Free
Coursera Project Network
Skills you'll gain: JSON, Outbound Calls, Application Programming Interface (API), Setting Appointments, Systems Integration, Sales Development, Sales, Marketing Automation, Business Process Automation, Automation, Scheduling, Personalized Service
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Marketing Analytics, Consumer Behaviour, Real Time Data
CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Social Media
Northeastern University
Skills you'll gain: Patient Education and Support, Patient Safety, Health Care, Healthcare Industry Knowledge, Analytics, Data Analysis, Predictive Analytics, Big Data, Data-Driven Decision-Making, Advanced Analytics, Decision Support Systems, Artificial Intelligence, Risk Analysis
- Status: Free
Amazon Web Services
Skills you'll gain: Amazon Web Services, Control Panels, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls, Telephone Skills
- Status: Free
DeepLearning.AI
Skills you'll gain: Unstructured Data, SQL, Web Services, Application Development, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), Database Management, Restful API, Application Programming Interface (API), Data Processing, Artificial Intelligence
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Recruitment Strategies, Talent Acquisition, Talent Sourcing, Employee Engagement, Interviewing Skills, Customer Engagement, Brand Awareness, Constructive Feedback, Customer Service, Brand Management, Personalized Service, User Feedback, Relationship Building
In summary, here are 10 of our most popular call+center+experience courses
- Branding and Customer Experience: IE Business School
- Retail Customer Service: CVS Health
- GoHighLevel for Beginners: Voice AI Automated Appointments : Coursera Project Network
- Call Center Customer Service: CVS Health
- AI Sales Calling with Vapi: Automated SAAS Demo Scheduler: Coursera Project Network
- Introduction to Customer Service: CVS Health
- GenAI for Customer Communication: Coursera Instructor Network
- Interacting with Customers: CVS Health
- Intro to Improving the Patient Experience Through Analytics: Northeastern University
- Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP): Amazon Web Services