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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.4
stars
994 ratings

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

SG

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All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

UA

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I appreciate all the instructors more especially Najla DeBow for their great impact to all of us in the cause of this course.

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251 - 258 of 258 Reviews for Conflict Resolution Skills

By Nicole M

Nov 1, 2022

Course is unnecessarily slow paced and an instructor just reading slides is pretty ineffective. Unenrolled from course. Could not follow.

By Adrian F L

Mar 31, 2021

I expected more from this course. I think is too high level.

By Lea U F

Sep 5, 2024

why i cant get the certificate?

By Brittney Y

Feb 5, 2021

I would not recommend this course. The content in this course does not go deep enough to learn anything. I have never taken a Coursera course where videos were less than 2 minutes long (with a 10 second intro!) and said so little. I took this course because I wanted to learn *how* to facilitate conflict resolution. But instead of teaching me how, this course just glossed over concepts. For example, the first module said to use active listening, but never explained what that is or how to do it. The third module said to list solutions that could come to a compromise, but did not make any suggestions for practical techniques to reach those compromises. The content in this course was frustratingly unhelpful.

By mitra m

Jun 7, 2020

It is really unfair which i couldnt sign up my assessment on audit version.

Due to sanctions i can not transfer money to out side Iran.

Other courses let us to finish the course and i think this is what we call audit version.

But this course did not let me finish it. I case i want to finish i must to buy the certificate.

By Stephen R

Oct 4, 2015

The course material is interesting (3/5) but the assignments rely heavily on reviewing the work of other students which severely detracts from the course. If I wished to grade other people's coursework, I would have pursued a career in academia instead of becoming a research scientist.

By Beatriz B

May 7, 2018

u suk

By Dr. D S

Aug 25, 2017

W