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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

894 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

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This course was helpful.considering the fact that i'm a newbie in IT, it was of great help and i'm assured this is the right platform to begin my career in IT. Thank you

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The team did a good job in putting this together.

Thanks for opportunity to learn from you and for advancing my skills.

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201 - 216 of 216 Reviews for Introduction to Technical Support

By Will L

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Feb 2, 2024

Good short course got what I wanted from it.

By Rayn G

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Jul 8, 2023

Amazing experience and highly interactive

By Andrew F

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Feb 2, 2023

Basic, but informative and foundational.

By Sherwin W

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May 21, 2024

It's basic but it's a good review!

By Tyler L

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Sep 27, 2022

Helpful with ticketing systems

By Amadeus S

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Feb 13, 2023

It taught I learned

By Juzar D

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Jul 7, 2024

great course

By Amin H

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Jan 15, 2023

Raccomandato

By Hadi N

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May 14, 2023

Was great!

By BATHULA P K

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Jul 9, 2024

GOOD

By Vincent O

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Aug 31, 2022

By Faaizah S

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Sep 2, 2024

There was some trouble with the Hands On Modules. Some of the instructions were not updated.

By noman j

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Jan 12, 2023

there should be more practical work included in this course

By Omar M

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Sep 17, 2023

useless, boring and misleading title of the course

By Phit A

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Dec 28, 2022

Not as technically in depth as I expected

By Krystal J D L R

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Sep 6, 2024

making me pay when i have trial