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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Sep 24, 2020

This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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2001 - 2025 of 10,000 Reviews for Technical Support Fundamentals

By Manish s s

Dec 7, 2019

What a awesome experience it was and i am very excited to learn more from Google the experts was really very cool and fantastic and the virtual experience of the computers of virtual machine was awesome

Really Really Excited For More From Google

By Frederick B

Oct 1, 2019

The course was very easy and fun to work on. It gives off a very good starting field to people first introducing themselves into IT. It also gives those who have been doing IT for a while a fun refresher while also showing them some new tricks.

By Oluwasegun E

Feb 3, 2019

This is one of the best google fundamental course i have ever learn. All the skills are very interesting and inspiring ranging from Binary Code, Customer Support, Linux and Troubleshooting. I recommend the course for everyone in the field of IT.

By Richard H

May 22, 2018

A fantastic course to get you started on the Google trail to a Professional Certificate. Easy to follow videos and quizzes to check you were listening, really enjoyed taking this and can't wait to venture into my second Technical Support course.

By Robbie M

Feb 27, 2018

I really enjoy this course. I am a beginner and I have learned a lot about the fundamentals of technical support. It definitely is a stepping stone to a more in-depth study of Information Technology. I look forward to continuing this course.

By Candy A

Oct 17, 2023

Saya sangat senang telah menyelesaikan kursus IT Support. Materi yang diajarkan sangat informatif dan berguna dalam pemecahan masalah teknis. Saya sekarang merasa lebih percaya diri dalam memberikan dukungan teknis kepada pengguna. Terima kasih

By Lynne C

Mar 16, 2023

I really enjoyed taking this course and I've come across a lot of challenges, but the quizzes gave me chances to get it right and to get an understanding by going back over the course work. I'm looking forward to the next course in IT Support.

By Hafiz A

May 6, 2022

This course was very amazing, it helps me alot to learn more things about Technical Support fundamentals. I am very happy to having this course by this platform with great environment and professional practice. Really appreciated for the staff.

By Brian T D

Mar 6, 2022

I thought this course was extremely informative, interactive and valuable. The manner in which the material was presented was professional, easy to understand and timely. I am looking forward to continuing with other courses that are available.

By Desten H

Feb 4, 2022

It was quality information provided for both beginners and people already in the industry. This course has a great deal of fundametal information that will solidifly your knowledge and understanding of IT whether you're new or returning to IT.

By Damo O

Sep 16, 2021

Great first introduction to the world of IT support. I really enjoyed the fact that the presenters are real world professionals who are clearly passionate about their respective job roles. I look forward to continuing my learning with Google!.

By Cassandra L

Aug 3, 2021

I believe my skill level might up been too high for this course. This is a beginner course and should only be taken for someone with no formal training in IT it gives you a good area to start and allows you to understand what you will be doing.

By Jules D S

Oct 22, 2020

I definitely enjoyed learning the basics in this fashion. I'm also studying for the Comptia A+ at the moment, and I found that while going through this course it actually helped clear up several items that I was stuggling with in the A+ course.

By Gustavo A L D

Oct 5, 2020

Great course!!! Definitely what helped me master the topics in this course were the quizzes and the hands on labs. Great feature in this course. I look forward to keep learning more and reinforcing concepts that I already have knowledge on.

By Johnny G

Aug 3, 2020

After having been disillusioned with the IT field after dropping out of DeVry (please don't laugh), it's nice to have the drive back and a much more affordable course to take which will prepare me to step into this field with my head held high.

By Nicholas W

Jul 25, 2020

An excellent course for anyone who is interested in a career in IT. This is perfect for people who have never had any IT training and is also a great refresher for anyone who has had some training and wants to sharpen their skills or knowledge.

By Jacob H

Jul 22, 2020

I really enjoyed the Technical Support Fundamentals class and I intend to subscribe to the service to complete the other four courses to receive the certification. Thank you Coursera and the employees at Google for making this course possible.

By Nathanael K

Jun 14, 2020

Really well put together course, the labs and content are professional and give you the basics behind what goes into being in the field of IT. If you want to learn what it takes, or even just want basic information I suggest taking this course.

By Tiffany N

Feb 18, 2020

This was a great course that I recommend for anyone wanting to get a start in this industry. It was engaging and the modules were user friendly. I surprised myself with what I could achieve and just stayed committed and it was totally worth it!

By Tom H

Jan 23, 2020

I've done various online or computer based training courses before but the way Coursera and Google delivered all of this information has been brilliant. Big thumbs up. Great way to get started on learning how to support users and their systems.

By Sean B

Oct 16, 2019

A great introduction to computers and IT. I have taken a lot of online courses, and this is one of the best I have seen. The instructors are thoughtful and knowledgeable. They offer some interesting insights in an easy to digest course outline.

By Bob H

Apr 26, 2019

As a beginner in IT I found this course to be laid out well and easy to follow. Just make sure that the grades assignments are done on Windows, Chromebook will not work. You can use Chromebook to view all the videos and take test and quizzes.

By DeAnna Q

Aug 22, 2018

I really enjoyed this course. I now have a better understanding of the way things work which has opened my mind to new possibilities I thought were unattainable.

Thank You,

Google & Coursera

I hope to see more courses developed by you together.

By Mara R

Mar 21, 2018

It is a comprehensive introduction to IT Support and what that entails. The coursework is presented in a manner that is very easy to understand and keeps me interested. I look forward to finishing all the courses and getting my certification.

By Muhammad A R

Aug 27, 2023

I would love to thank Coursera, for providing me the opportunity to take the course with their aid. It was truly helpful and a super exciting course. I feel super excited to continue it and take out much of this course to advance in my career.