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Back to Satisfaction Guaranteed: Develop Customer Loyalty Online

Learner Reviews & Feedback for Satisfaction Guaranteed: Develop Customer Loyalty Online by Google

4.8
stars
4,097 ratings

About the Course

You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course. Google employees who currently work in the field will guide you, providing hands-on activities and examples that simulate common digital marketing and e-commerce tasks while showing you some of the best tools and resources used on the job. Learners who complete the seven courses in this program will be prepared to apply for entry-level jobs in digital marketing and e-commerce. No previous experience is necessary. By the end of this course, you will be able to do the following: - Identify common strategies for building customer loyalty in e-commerce - Understand how to successfully manage client relationships and measure satisfaction - Monitor an e-commerce store’s performance - Update an e-commerce store based on data - Complete a portfolio scenario to prepare for job interviews - Find, apply for, and prepare for interviews and jobs - Put together a portfolio and/or resume to present to employers - Learn AI skills from Google experts to help complete marketing tasks...

Top reviews

RO

Apr 9, 2024

I think there was more to learn than I expected. This course so far has all the knowledge for anyone aspiring to grow their digital marketing career. I enjoyed every bit of it! Just check it out.

LS

Dec 12, 2022

This course is AMAZING! Whether you're a current practitioner or brand new to digital marketing and ecommerce, this case is amazing. You'll learn so much and be able to apply it immediately.

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76 - 100 of 758 Reviews for Satisfaction Guaranteed: Develop Customer Loyalty Online

By DANIEL M

Jul 14, 2022

One of the best online courses that involve actual activities that sharpen your skills needed to execute your role at work place.

By C. B (

Jul 3, 2023

It's been an enlightening course so far, i'm glad i've invested, time, effort and attention, into completing all of these courses.

By Kevin K

May 11, 2023

Amaizing course, gives you a overall knowledge about Digital Marketing. But some parts need to be reviewed again, especially week 3 from course 7

By Wendy

Nov 27, 2023

Module 3 and Module 4 should be separated and form a new a course.

By Valerie C

Aug 4, 2022

I would change the teacher for Course 5.

By Wulan E D

Dec 20, 2023

so good but takes so much time actually

By Jamie M

May 17, 2024

Google calls digital advertising "marketing." The entire program is learning how to spend money to advertise using Google's platforms. They never once mention the 4 P's of marketing. Everything here falls under the promotional "P". It should be called digital advertising or digital promotions. And there are many ways other than advertising, that businesses use to promote their goods and services. Now that I have completed the program, Coursera won't give me my Badge. Very frustrating, to say the least!

By jimenez g m g

Jul 19, 2024

Quiero expresar mi sincero agradecimiento por la oportunidad de participar en el curso de Marketing Digital y Comercio Electrónico. La experiencia ha sido extremadamente valiosa y enriquecedora. He aprendido a desarrollar estrategias de marketing efectivas, a utilizar herramientas avanzadas para la gestión de campañas, y a analizar datos para tomar decisiones informadas. El contenido del curso ha sido claro y aplicable, y las habilidades adquiridas me han dado una nueva perspectiva sobre el marketing digital. Aprecio profundamente el esfuerzo y la dedicación que han puesto en la enseñanza de este curso. Me siento mejor preparado para enfrentar los retos del marketing digital y aplicar lo aprendido en mi futura carrera. Gracias nuevamente por esta increíble experiencia.

By AYMANE I

Mar 28, 2024

I recently completed the 'Satisfaction Guaranteed, Develop Customer Loyalty Online Course,' and I must say, it exceeded my expectations. The course content was incredibly thorough and practical, covering everything from e-commerce tools to customer loyalty strategies. What stood out to me the most was the emphasis on real-world application, with hands-on exercises like creating a portfolio and analyzing industry trends. Moreover, the instructors were highly knowledgeable and engaging, making the learning experience enjoyable and enriching. Overall, I feel more confident in my digital marketing skills and look forward to applying them in my career. Highly recommended!

By Muhammad S

Dec 31, 2023

I really enjoyed wonderful learning while undergoing through "Digital Marketing and E-Commerce professional certificate. For the assistance and help extended to me I am grateful to the Coursera, Google, Instructors, employees and other engaged- staff for arranging, defining, imparting, sacrificing their time, money and contributing such type of contents for this noble -cause of bringing the humanity from the fraught- darkness to the enlightened world full - of -opportunities. Undoubtedly, this is the work of Angels. I cannot describe this with words. Thanks once again! Very nice; keep it up. Profound Regards. Muhammad Saleem, Rawalpindi - Pakistan

By Priyanka M

Sep 18, 2024

This course provides a comprehensive overview of how to build and maintain customer loyalty in the digital space. I appreciated how it covered a variety of strategies, such as using personalized content, remarketing, and excellent customer service to keep customers coming back. The practical tips on using tools like email marketing and rewards programs were particularly helpful. Overall, it’s a solid course for anyone looking to deepen their understanding of customer loyalty in e-commerce.

By Brian G

Oct 3, 2024

Completing the Google Digital Marketing & E-commerce Certificate has been an incredibly rewarding experience. The program’s comprehensive curriculum and practical assignments have equipped me with valuable skills in SEO, content marketing, and analytics. I particularly appreciated the focus on real-world applications and the support provided throughout the course. I feel well-prepared to take on new challenges in the digital marketing field and am excited about the opportunities ahead.

By Rais H

Mar 28, 2024

Good morning, teachers. How was your night? I hope as you are doing well this morning, thanks to God. I am a citizen of Ukraine. I had medical business in the city of Truskavets in the Lviv Oblast of Ukraine. Likewise, I have a medical license in Ukraine. I have some experience with war. Now I want to get a career as a marketer and bookkeeper in the USA. I learned a lot from your course. I appreciate you, and I am very grateful for the knowledge that you give to people.

By AJIJUR R

May 27, 2024

After completing the Digital Marketing & E-commerce Certificate program, I'm most excited about applying the knowledge and skills I've gained to real-world projects and campaigns. I hope to secure a position in digital marketing or e-commerce where I can contribute to driving growth and engagement for a company or brand. My goal is to continue learning and growing in this dynamic field while making a positive impact on business outcomes.

By Vidhyashree S

Nov 7, 2024

''I recently completed this course, and it was an incredible experience. The content was clear, practical, and very well - organized, covering all key aspects of this course. I appreciated the hand-on projects that allowed me to apply what I learned in real world scenarios. This course has truly enhanced my skill and confidence in digital marketing. Highly recommend it to anyone looking to strengthen their knowledge in this field!''

By Nahal K

Oct 28, 2024

Completing the e-commerce and digital marketing course was a game-changer for me. It provided valuable insights into online consumer behavior, effective marketing strategies, and the latest tools for driving sales. The practical assignments and case studies enhanced my understanding, making it easier to apply concepts in real-world scenarios. Highly recommend for anyone looking to boost their digital marketing skills!

By Ali H M

Oct 18, 2024

I've thoroughly enjoyed this course and have a deep appreciation for the instructors' expertise and dedication. Their ability to engage and guide us through the material has been exceptional. Additionally, the course structure was thoughtfully designed, making the learning experience both effective and enjoyable. I'm grateful for the time and effort that went into creating such a well-rounded and enriching program.

By Lorenzo L R

Sep 24, 2024

Very informative and has a keen attention to detail in every course and hands-on activities. Highly recommended for those who are seeking to enter into the world of Digital Marketing, this will serve as a fundamental stepping-stone towards your Digital Marketing (and E-Commerce) career journey.

By Kehinde G A

Aug 16, 2024

Wow! I'm amazed by the well-designed structure and teachings in this course, which simplify skills that once seemed unattainable into something as easy as cookies! The entire section is just amazing, and the hands-on assessments are incredibly helpful—you won’t miss a thing. Thank you, Team!

By ERLEEN A A

May 26, 2024

This course helped me gain a lot knowledge and transferrable skills in order for me to jump start my career in digital marketing and e-commerce. I'm really grateful to all the resource person and the whole team at Google for creating an effective and immersive course. Thank you so much!

By Dustin S

Jan 9, 2024

This course is absolutely great as a recent marketing graduate this has helped give me more information about what is going on in the industry today. As I enter my graduate degree I believe this certification will help me with my studies and help me once I exit the military

By Maqsood H

Feb 11, 2024

Amazing, I would love to suggest it to others who want to come in digital marketing, I would highly suggest to take this whole specialization and in the same order so you will be more clear about digital marketing and e-commerce Thanks Google and Thanks Coursera 😍

By Andres E

Jan 9, 2024

Excellent course that teaches you the basics of e-commerce, customer service, customer satisfaction, customer loyalty, and how to prepare yourself to apply for a new job. Highly recommended for anyone wanting to get a job in digital marketing or e-commerce.

By Sherwin S

Jan 14, 2024

Thanks a lot I found this program ,it's really a big help to me to learned a lot and it's really valuable and worth it. And I will continue to enhance and search how to build my dreams. And I will share my knowledge too just like I what I got here.

By tom w

Sep 27, 2024

The introduction to marketing course was excellent, providing valuable skills that will definitely help towards achieving career goals. The content was well-structured, and the lecturers were highly professional and knowledgeable.