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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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2876 - 2900 of 10,000 Reviews for Technical Support Fundamentals

By Luigi P

Sep 20, 2020

Excellent course. Instructors are excellent teachers and use very clear English. I suggest this course for everybody want to start to learn IT for future job or just for improve their personal knowledge.

By Lisa T

Jul 28, 2020

Very informative and good for newbies as I had little experience in this field. Good quizzes and tests along the way to keep you engaged and make sure you are paying attention to the videos and readings

By A.M I H A

Jul 17, 2020

great course, I personally learn a lot of things about the IT support role. I think this course is one of the milestones of my education qualifications. Also, the instructors did a great job. thank you.

By kelvin h

Mar 2, 2020

This has been a fun learning experience for me. As I apply my knowledge and learn so much about more in addition to what I know, I really feel confident and excited on the path I'm heading going forward.

By Sean C

Sep 15, 2019

I really enjoyed learning in this course. It was a lot of fun having multiple teachers teach me different topics in IT. Thank you for having me here. I hope I will learn a lot more in the future courses.

By Bernetta A

Aug 17, 2019

I am 11 years old, I enjoy the simplicity on how the lecturers

were able to explain all technical concepts to my level in

this course. I am fired up to complete the entire program.

Bernetta Joy Apih-Omini

By Matt W

Jul 19, 2019

Great content, well balanced and packed enough technical content without being overwhelming. Videos are well done, instructors are clear in their messages and enthusiastic. Lab activities were very cool.

By Ali H

Feb 20, 2019

Dear Google,

I really enjoyed this course and the content with in it, I learned an extensive amount of knowledge that will build on what I know, thank you for making this course along with the other four.

By Luda D

Mar 14, 2018

The best way to improve your computing and english languages skills. The course is well structurated and understandble. Looking forward for the next step. Thanks Google and Coursera for this opportunity.

By Scott M D

Feb 12, 2018

Clear effective teaching about a subject that I am not very familiar with, but i have improved considerably. I imagine it will be to basic for some people , but for a beginner I am thoroughly impressed.

By María C

Sep 9, 2024

Great overview of the HW basics, that was easier to learn back in the 80s, 90s before everything bacame more integrated and we had to solve HW issues ourselves & we had to set up our own infra at home.

By wasim n

Mar 25, 2024

a very helpful platform where any one can get a chance to learn and enhance his or her skills as per the policy if someone is competent can get job . this is also an impressive way to deal with learners

By Tylor B

Dec 30, 2023

Excellent, I am thankful that Google is providing this training at such a low cost! I got a lot of information and inspiration out of taking this course. I am truly grateful, thanks Google and Coursera.

By Johnny B

Aug 24, 2023

I loved this Course, it was very helpful on giving out information to use at a easy pace. Fun and very helpful. This helped out so much on understanding the Technical Fundamentals in every way possible.

By John W E

Jun 12, 2023

This course really helped me in improving my tech support skills. The trainors are great and the lessons are taught very well. Hope to finish another course in the future. Thank you Google and Coursera!

By Med M M V

May 1, 2023

an amazing experience with this course journey. i learned a lot of technical skills that i really needed and i am looking forward to continue with the rest of courses of the IT professional certificate.

By Richeal S

Apr 24, 2023

I learnt a lot from this course and it was empowering. This gave fundamentals a new meaning because no matter how much you do or do not know, you get something that you can build upon from this. Thanks.

By Crixcel A

Sep 19, 2022

This course had given me useful information on the Technical support for both Hardware and Software related issues, I highly recommend this to people who are new into IT and wants to purse this career.

By Olga Z

May 22, 2022

The course is informative and quite easy. I learned how to assemble a computer, what is a shell and much more, how to write a resume and behave in an interview. Thanks for the initial knowledge in IT!!!

By Kenny C

Oct 1, 2021

This is a really good course as a refresher or for someone who doesn't know much about computers but wants to learn more. It sets a good foundation of fundamentals that you need later in your IT career.

By Astra D

Jul 10, 2021

Well organized course. The quizzes, discussion prompts, and exercises as well as supplemental readings were not too advanced. They were challenging enough to test if I retained the information provided.

By Kenneth T

Jun 29, 2021

i am very satisfied with this online course and l believe anyone that takes the course seariously would or could become well equiped with sufficient knowledg to know how IT and computer in general works

By M. S

Jun 11, 2021

This is the best beginners guide for IT and if someone is looking forward to refresh their knowledge in in basic IT and who also have basic knowledge in IT will be very thankful for learnig this course

By Leo P C

Mar 19, 2021

I feel very happy to pass this course. not only explain each component in a simple way, but convey the functions of each component of the computer. that is what I feel quite satisfied with this course..

By Iris A

Mar 9, 2021

It is really helpful for people that want to get into the IT world with little or no knowledge. it covers all the basics and is explained in a simple way so you can better understand everything. 10/10!!