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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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2901 - 2925 of 10,000 Reviews for Technical Support Fundamentals

By Emmanuel O

Feb 11, 2021

This course seems to be the best ever online course i have ever done. i say a big thank you to everyone that has made this day possible for me. i look forward to writing more professional certification.

By Saikia H

Oct 26, 2020

It was a very informative and wonderful experience. The instructors were highly skilled and their approach was perfect. The course material was apt to my requirements. Thank you for the wonderful course

By Simon F G

Oct 25, 2020

Great course! Really enjoyed it and I'm hungry for more. It was very informative but left lots of room for self exploration. Every single week I wanted to learn more and more about everything. Thank you

By ANA K C A

Aug 19, 2020

Un excelente curso introductorio a las diferentes áreas del Soporte Tecnológico, fácil de entender con sus explicaciones claras y las diferentes herramientas que te permiten practicar todo lo aprendido.

By Essa A

Aug 11, 2020

Amazing, amazing, amazing!!!. I loved the idea of keeping the videos very short and straight to the point. Please keep using the same style for your upcoming courses, and I will be the first to sign up.

By Cumille N

Jul 21, 2020

This was very informative and educational. Even if you are not looking for a position in IT, you should take this course just to bridge the gap in the digital divide in this country. It wil be worth it.

By Kerone W

Jun 2, 2020

Im delighted to know that i've successfully completed this course in short order and my technical skill are now way above my pay grade. Thanks again to Coursera and Google for giving me this experience.

By KUMAR S

May 9, 2020

This was a very useful course which refreshed my knowledge on few subjects which are directly related to my field and job. Thank you for giving me an opportunity to go through these informative modules.

By Juan T

Mar 24, 2020

I know understand basic fundamentals of IT support. The videos are very informative especially for someone like me who is just getting started in IT. Very fun way to learn. Excited to continue learning!

By Britain N

Mar 4, 2020

For my type of learning in particular, I think a little more hands on work would make some parts of it more understandable and easier to grasp. But overall I learned a lot that I did not know for sure.

By Sophia P

Feb 29, 2020

This was a great course! I was able to fill in gaps in my knowledge of computers and learn about the IT world in more detail. I feel inspired and motivated to continue learning after taking this course!

By Patrick S

Oct 3, 2019

This course gave me some confidence that I may have what it takes to enter the IT field. It still left me feeling like I have a lot to learn, but it's made the whole endeavor feel a bit more obtainable.

By Brian B

Aug 25, 2019

This was a good course. I'd like to speak to someone at Google to discuss how this may be made into a course so that it can include in-person, hands-on experiences. Congratulations, Good Job, Well-done.

By Aaron M

Feb 14, 2019

Course is a good introduction for the average person without knowledge in computers. A bit redundant for me having a past education in computer coding, but I find fundamentals to be supremely important.

By Raj C

Jan 14, 2019

This is a great course for someone getting started in the field of IT Support. All the modules within the course deepened my understanding of various concepts and offered advice for further exploration.

By Dr S

May 2, 2024

Your Technical Support Fundamentals instruction was invaluable. Clear explanations and practical examples equipped me with essential skills for effective technical support. Thank you for your guidance.

By Lamla T

Oct 23, 2023

The best when it comes to entry-level in the IT field, will definitely recommend it to others. Great initiative and especially for people who want a career change. a+ and n+ next my fellow Technicians.

By JUBRIL O S

Dec 30, 2022

Even though I am a graduate of computer science and I have 7 years of experience as a network administrator, the course did refresh my knowledge, I gained so much about customer service and interviews.

By James W

Sep 25, 2022

Very informative certificate course on computer and network fundamentals - as well as tech customer service that I feel confident will provide a foundation to my future pursuits in computer technology.

By Mohammad A P

Aug 25, 2022

It was a great experience getting to know the fundamentals of Cimputer Science by the professionals working in the most prestigious tech company on earth. Thanks to God first and then thanks to Google.

By george r

Jul 28, 2022

You Are the Best Place to gain vast knowledge in Information Technology.

I appreciate all the Online Trainers who are taking me through this course on way to become an IT support Professional.Thank you.

By Zack

Feb 17, 2022

Pretty comprehensive and at the same time, easy to get used to. Great quality of content and the labs are very interesting. Looking forward to continuing on to some increasingly more technical content!

By Ayoub M

Aug 7, 2021

Really interesting and useful and helped me a lot in my passion for information technology and gave me information that I did not know about the foundations of this field and they have nice lecturers .

By Nigel V

May 29, 2021

Super relevant and interesting to learn. Although a bit challenging, what it takes to get through this course is a growth mindset. That's what will propel you forward into the next level of IT support.

By Madhawie S

May 17, 2021

wesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.