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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4176 - 4200 of 10,000 Reviews for Technical Support Fundamentals

By Frederic A

May 22, 2021

Great course! Received some really good information on fundamentals of computers and information technology and I really feel like I'm going in the right direction!

By Olivia

Mar 26, 2021

I have learned a lot of skills in solving various problems. And learned about computers It also learned how we should have to solve problems for our customers well.

By Aisha H

Feb 3, 2021

This has been such a wonderful experience. I am so happy that this program was created and designed for people like me who are interested in making a career change.

By Gabriel J

Jan 20, 2021

Very informative, doesn't force you to learn things that you may already know, and allows you to move at your own pace. Everything I would want from a first course.

By J M

Dec 14, 2020

I really appreciated this course. I learned so much more than I originally knew, and this course gave me more confidence to explore more challenging subjects in IT.

By Taufique I

Dec 9, 2020

the course is so cool to learn!! the instructor explains clearly the content and they also motivate student which make the student love the course. thanks to Google

By Hope S

Nov 18, 2020

Very informative. Covered a broad range of issues and topics that would help me build on what I know and what I wanted to learn. A great introduction to IT support.

By Yogeshkumar s

Nov 13, 2020

For Beginners its great way to start with this course.specially those have interest in IT ,but don't have much knowledge have clear their doubts and myth about IT.

By Darshan G

Oct 29, 2020

Thanks for such informative course. I will definitely recommend this course to someone who want to learn IT support from scratch. All the best ! Keep Learning ! :-)

By H. K H M

Oct 28, 2020

It's a very good course. Learnt the basics of IT and all the course structure well organized. Explaining and the instruction are very clear. Got a lot of knowledge

By Nur M

Oct 18, 2020

They try their best to help you learn and pass so you can be successful in whatever field in IT you decide to go into. Thank you for Technical Support Fundamentals.

By SAYED S I

Oct 13, 2020

I really enjoyed this course. In this course I learnt a lot of things like what is hardware, software, networking, troubleshooting.

Thanks all of the Coursera team.

By Andrew H

Sep 16, 2020

Informative, albeit a bit basic. This will be helpful for those who need a ground-up approach to these subjects, as not everyone is informed on computer technology.

By Moubarak A B A

Sep 14, 2020

I had a wonderful experience in the course and I learned a lot of new information that going to make my beginning journey and background be more powerful to start .

By Ryan B

Aug 12, 2020

Great intro into a world that is foreign to a majority of people. I am looking forward to the rest of the course and excited for the possibilities that can follow!

By Lisa M L

Aug 6, 2020

Great, introductory course on Technical Support. Learned a lot, confirmed a lot and am ready to move to the next step in starting a career in IT. Thank you so much!

By Treighson C

Aug 1, 2020

It was great to be able to get a refresh on alot of the basics but also still be learning new concepts, as well as new ways to think about the thing I already know!

By Ryan S

Jul 25, 2020

A great primer to the world of IT Tech Support. I was very engaged throughout and I appreciated the thought and effort that went into creating this course. Thanks!!

By Edward B

Jul 16, 2020

We should never stop learning because life never stops teaching. Thank you for the opportunity to learn and helping me advanced my personal and professional growth.

By Kiran

Jul 4, 2020

Course introduced basic concepts of computer system. Relevance of each component present inside the computer. Overall its a good course for learning basic concepts.

By Pablo M

Jun 28, 2020

this course is actually one of the best that I have received in my life and I'm really happy that I was of provided with this information, thanks to the governments

By Kate N

Jun 26, 2020

Very friendly positive vibe from all videos, thank you very much. Amazing user friendly course. I had a great experience - liked content and all course arrangement.

By Swaraj R G

Jun 21, 2020

This is awesome course that taught me a lot of new interesting things.Looking forward to take next course in IT Support Professional Certificate.Thank You Google!!!

By Lingala M

May 26, 2020

Nice course which help to improve the fundamentals in technical aspect of view and it will definitely helps us to understand the basic tech terms in day to day life

By Stephen N

May 14, 2020

This has been a very informative course. From the simple concepts to binary and network protocols. Everything has been thoroughly engaging, enjoyable, and relevant.