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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4201 - 4225 of 10,000 Reviews for Technical Support Fundamentals

By KARTIK G

Apr 29, 2020

It was a great experience. Anyone can have a great career in IT. IT has enormous potential. So whats harm in giving it a try !! This course is a boon to fulfill it.

By Kalicharan M

Mar 7, 2020

This course is great and it's good for beginners, I would recommend people if they have an interest in computers and if they want to know-how does a computer works!

By Sampson T

Dec 4, 2019

This was a very in-depth online course I was able to understand more about the diffrtent OS ,I was able to create a VM machine then add ,remove and update software

By Anita H

Nov 6, 2019

I like the flexibility, that I can go at my own pace; this counts when you have two jobs and your elderly parents to care for and want to reach your personal goals.

By James F

Aug 4, 2019

While i have experience in the IT field already, it is always good to go back to the basics. Much has changed since my last training that is covered in this course.

By Ulises G G

Jul 21, 2019

Plenty of very useful info presented in a concise and easy to absorb fashion. Thank you for your work everyone at Google and Coursera that made the course possible.

By Taylor J

Dec 12, 2018

I'm having a great time with this course thus far. Easy to understand, convenient, and full of lots of useful info in the field for beginners and advanced learners.

By HRK

Aug 7, 2018

As a non-IT person my experience about the programme was like exploring a new world which can open new prospects for me if I choose to further enhance my knowledge.

By DIllon

Aug 2, 2018

As my first course, this made me really inspired onto finishing this overall course to get a certificate and to be able to learn more about networking and the like.

By Rodrigo d l T

Jul 3, 2018

Great overview of fundamentals and spectrum of services required in IT support services roles. Looking forward to diving deeper into these topics in future courses.

By Sirapath S

Mar 11, 2018

this one is awesome!! not only how to assemble PC , but also I know hot to avoid the risky accident.!

and now I known what DDR , SSD , CMOS etc., is refer for :D

By Michael L S

Mar 8, 2018

I really enjoyed this course! The videos were fun and informative to watch and the course materials and quizzes have given me a great foundation to move forward on.

By Aaron H

Mar 4, 2018

This course is a great introduction to the world of IT! The material was great, the lessons were meaningful, and the assignments had purpose! I highly recommend it!

By Lee

Feb 15, 2018

Best course I have taken, even better than my college courses. Very organized and complete with information, terms, lectures and extra reading materials. Wonderful!

By Michael F

May 7, 2024

The videos are a great learning tool . I like that you can down load the text as well as videos. The supplemental reading is very useful. Cant wait to learn more!

By Betty D

Sep 5, 2023

This course has refreshed and opened up the drive to learn more about computer and its operations. Thank you Google. I am so grateful and I will not stop learning.

By Luis R

Jul 12, 2023

Very well produced. With nice content, and great people sharing their experiences.

These fundamentals create a good basic knowledge, adding some curiosities to it.

By Amaka I

Jan 14, 2023

The content i so engaging. I'm amazed at how much i've been able to learn in a short time, I'm really looking forward to finishing the rest of I.T support courses.

By Moromi S

Nov 25, 2022

Well explained course material. very helpful in understanding the working of a computer and preparing me in my journey towards becoming and IT support in future.

By Amer O

Jun 2, 2022

Alhamdulillah , I am so great full , i am ready for the Next Certification. i recommend this certification toi everyone interested in it filed, God bless you guys.

By Analyst G

Apr 7, 2022

Es increible las habilidades y conocimiento que adquiri en este curso, quiero seguir aprendiendo acerca del soporte de ti y todolo que puede hacer un especialista.

By Tracie H

Feb 1, 2022

This course was really good. It covered tech support fundamentals in a challenging but understandable way. It filled in numerous gaps in my overall tech knowledge.

By Joshua R S A

Jan 28, 2022

Iam planning to take more course related to IT industry as an entry level before I move on to a different path of management. OR maybe I can venture in programming

By mahdieh z

Jan 4, 2022

Hi dear

 I successfully completed this course but I can not get it certificate. I verified my ID several times but again I could not get my degree. please guide me.

By JOSE A

Nov 28, 2021

HIGHLY RECOMMENDED FOR THOSE WHO DO NOT KNOW MUCH ABOUT IT AND WANT TO LEARN THE BASICS AND PRINCIPLES. AS WELL AS OBTAINING A CERTIFICATE AT AN INEXPENSIVE PRICE.