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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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3376 - 3400 of 10,000 Reviews for Technical Support Fundamentals

By Christopher C

Apr 25, 2023

This course was AMAZING. It taught me the fundamentals of troubleshooting, how a computer operates internally, the history of computers, and all of the endless uses of technology today.

By Rizwan G

Nov 20, 2022

wow, It is the great way to introduce IT and I highly appreciate their hardwork to make it possible for learners like me, and yes everything is great from googlers to content to method.

By Nataliia K

Oct 4, 2022

I highly recommend this course. I enjoyed it very much and the explanations were all great! All the videos are also made short whih helps keep the focus throughout the studying process

By Victoria L

Sep 12, 2022

It was informative and fun at the same time. I like the format, the lenght of the videos, and the quizzes. Just the right amount of information. I'm looking forward to the next class.

By Henish V P

Jul 18, 2022

Thank you very much for providing all the informative content and a well-knowledged quiz so that we should check our knowledge and brilliant organize this course.

Practice makes perfect!

By Ray-Ann B H S

Jul 17, 2022

This course was very informative and i have learned a lot. Each topic was broken down so i was able to understand what was taught and i am now able to apply it to my job and daily life.

By Ryan F

Mar 28, 2022

This course was as great introductory course into the world of IT support. I am very grateful for having completed it during the free trial period and to have had access to it for free.

By ABDELDJEBAR F

Nov 24, 2021

In this course, I learned with the Google team and took a wonderful experience from them. I was able to pass the first stage, and I wish success in the next stage. Thank you google team

By Cristian Z

Oct 26, 2021

Pretty good overall, gives a lot of base understanding of many different aspect of computers. I just think it should really have more hands on experience with doing things on computers.

By Juan G

Jun 10, 2021

Excelente curso par aquellos que tienen poca experiencia en IT y desean conocer mucho mas. De verdad me encanto. Lo escribo en mi idioma natal para que mas personas se animen a hacerlo.

By Mukta P

May 21, 2021

It means a lot for me now I feel confident about my knowledge that I know something and I could serve myself to solve any IT-related Issue. Thanks, google for providing the opportunity.

By Ibrahim H H

Apr 30, 2021

Pretty cool effective experience. Google done a really good job organizing this course. Thanks to Misk Academy for providing me with this opportunity to learn with such a great company.

By Tanya M

Apr 6, 2021

I love the first course. Easy to learn, gives you videos and simple instructions to follow and questions are very interesting. Ive learned a lot in this chapter. Now to the next course!

By Kodama G

Feb 3, 2021

1st online course I have completed outside of online defensive driving courses. The short videos kept me engaged. I loved doing the labs to get practical use of the sections we learned.

By Roberto S

Jan 23, 2021

Muy buen curso. Mas personas deberian tomarlo para que asi aprendan un poco de como se maneja la tecnologia, y no solo eso como se componen sus elementos basicos para que esta funcione.

By Ravyn P

Dec 4, 2020

Great course! I finished it in 5 days for anyone wondering how quickly this course could be taken. Really enjoyed how short each section is but how straight to the point everything was.

By Lol

Oct 6, 2020

Love being able to learn the fundamentals in computing. The history is was also intriguing. Looking forward to continuing on this journey in the course material. IT support here I come.

By Desiray L

Sep 11, 2020

Great course. It really gave you the basics of IT and was very informed and engaging. I would definitely recommend this to anyone looking to start or even refresh their knowledge in IT!

By Thomas S

Sep 7, 2020

I found this to be very interesting and easy to navigate. I felt that it did a great job in introducing new concepts and practicing scenarios that I would face in this role. Thank you!!

By Nsongurua U

Sep 5, 2020

This is the right course I have discovered and how broad and intuitive it is. The Tutors were great in explaining everything. I will do the next follow-up course to expand my IT-Skills.

By Tahsin Z

Jul 4, 2020

This was my first course in Coursera and I feel very much happy to complete it. All the courses and the trainers explained the topics beautifully and properly. Looking forward for more.

By Raghav P

Jun 9, 2020

This course proved to be very useful for me. I learnt fundamental of computers and technical support. Looking forward for the Detailed courses. Thank you Google for such a great course.

By Alberto M M

Jun 1, 2020

Amazing piece of art, this was and exciting training course like no other i've ever take before... i really enjoyed this one. it make me feel ever more curious about what i can achieve.

By ASHUPRIYA S

May 31, 2020

best course with the best teaching stuff...I really love to learn and know the new things about IT support technology and the most important thing the content of the course is best one.

By Glen B J

May 31, 2020

The course is a great introduction into the world of IT. Technical Support Fundamentals provides basic knowledge of how computers are assembled, how they work and exchange information.