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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

TP

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This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

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3476 - 3500 of 10,000 Reviews for Technical Support Fundamentals

By Kellie W

Aug 9, 2023

This course was super informative and I was able to work and learn at my own pace. I'm super grateful for this course and everyone who played a part in teaching each lesson provided.

By Mirna G

Jul 28, 2023

This program is amazing. I learn a lot of knowledge, being in this program it helps me to develop my skill and be more independent. I can start work as Technical Support Fundamental.

By Victor C

Nov 12, 2022

This course is a great opportunity to introduce yourself to Fundamentals of technical support.

It's an overview of what you need to start learning and acknowledging about IT support.

By Javier O C R

Nov 6, 2022

Buen curso introductorio, me ayudo a repasar algunos temas que no tenía del todo claros y aprendí otros conceptos que no conocía, excelente para alguien que se quiera adentrar en IT.

By Erika N K

Apr 1, 2022

Thank You Coursera for making this happen.I am happy that all od our "mentors" at Google are my age and have a great knowledge of what they are doing and they know how to share that.

By Ahmed S A A

Dec 29, 2021

it was very good , cause i was have lot of experiences about this module and i will never learn something new but the opposite will happened i learn few things and helpful i can use

By david w

Dec 2, 2021

This is a great course for someone just starting out or someone who just wants to hold a basic knowledge of how computers and the internet of things operate and how to maintain them.

By Kaylee D

Aug 3, 2021

I love the personable perspective of the lectures; it made comprehension and retention much better. I still have a long way to go, but this course let me know I am on the right path!

By Mohamed Y

Jun 23, 2021

This course is very important for any one in the world to be inside the field of IT support specialist .I learn more thing in the course , and i wish to complete all of this program.

By Anik M

Apr 19, 2021

This course was awesome. I learn many IT related thing like Computer Architecture, Operating System, Software, Hardware, networking ar many more this. Totally, i enjoyed this course.

By Salman N A

Mar 4, 2021

It was a great learning experience for me. Every detail about computer is conveyed very efficiently. i encourage everyone to study this course as a beginner it will be of great help.

By R.K. T

Feb 16, 2021

Awesome Course, would love to go in more detail of topics touched in this course. I am a follower of google course. Looking forward to upcoming Business Analyst course from google :)

By Sharlyn B

Feb 4, 2021

This course was very informative and it went over a broad range of material that will help in your current IT filed or move you toward wanting to become more involved in the IT field

By Ferdinand P

Jan 2, 2021

This is a really good course. The topics are easy to understand and well delivered. The professors are knowledgeable. I just want to say thank you for making it easy to the learners.

By shahnawaj a

Dec 22, 2020

A very helpful course . Designed very well to educate Technical support fundamentals . Content is really great and sound was awesome . Every things made clear to me whatever taught .

By Newlfi A E D J

Nov 18, 2020

Estoy muy agradecido por haberme permitido ser parte de este curso y aprender todo lo que he aprendido gracias a Google , esto muy entusiasmado por saber que es lo que sigue gracisas

By Charissa B

Nov 10, 2020

This really helped fill in the gaps in my understanding of IT and my use of it. Really pleased that I took this course since I have learned a lot more. My level of IT is progressing.

By Julien H

Oct 19, 2020

Even if you're not interested in working in IT, I feel like everyone should take this course just to get a basic understanding of computers and to become a more fluent computer user.

By Muhammad H M

Sep 7, 2020

It is very useful for beginner who don't have any IT background. I will suggest you to take this course properly it will help you alot in every aspect of life where is computer used.

By Mark J D O

Aug 14, 2020

Thank you Coursera Team for having this kind of Online learning specially this time of pandemic. I enjoyed and interested to all the topic and gain more knowledge in the field of IT.

By Gokul B

Jul 4, 2020

It was a very great experience and fun learning this course. The course is designed very neatly and thoughtfully which helps to understand and grasp new concepts. Great work team! :)

By Gavin S

May 7, 2020

It was easy to be able to understand everything as I have had no experience in any form of IT before it. They put it in simple terms for us to continue forward towards a certificate.

By Justinkumar m

Apr 9, 2020

:) I have completed first step to be Google IP support professional certification... wowwww!

Thank you for providing me such awesome opportunity to put "Google" name into my profile.

By Schyler E

Jun 23, 2019

I love the pace and depth this was presented. I took a semester long course that it took them 3 weeks to cover the same amount of material. Super easy to understand and very concise.

By Garrison F

Mar 26, 2019

Awesome course! It's very well put together, and the creators made it surprisingly easy to learn these fundamental tools in a simple, step-by-step manner. Thanks Coursera and Google!