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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4451 - 4475 of 10,000 Reviews for Technical Support Fundamentals

By Gabriel Z R

Nov 13, 2019

Excelentes tutores, muy bien capacitados, no puedo esperar más de un curso desarrollado por el gran Google para la formación de especialistas en Soporte de TI

By Sherry

May 9, 2018

I really enjoyed this course and gained a lot of information. The hands on labs are very helpful that made me feel that i can succeed through out the courses.

By Jillian B

Feb 3, 2018

The PBJ thing really has to go, however. I was surprised to see such an old and tired documentation exercise being used in an innovative new training program.

By Jake C

Jun 10, 2024

Perfect balance of Videos, readings , quizzes and assignments. Felt like i learned and grew my knowledge of IT as a whole and cant wait to continue forwards.

By Hunter P

Apr 13, 2023

I loved every second of this course, I cannot wait to venture more into the world of IT. Highly recommended for anybody who's thinking about jumping into IT.

By BRIAN K L

Feb 9, 2023

The course was fantastic and even though I stumbled a few times in the lab, I kept fighting to be great and cant wait for the next up coming challenges ahead

By Julian b

Feb 1, 2023

Excellent introductory course to IT, very good resources and very well explained classes. Resources and materials to help understand the material shown here.

By Stacy L

Jan 10, 2023

I thought the course was great, very clear instructions and easy to follow. There were a few videos that I watched a few times to help me better understand.

By Shakeel A

Oct 15, 2022

A great learning curve for newbies! and knowing the fact that it's being taught by the Googlers themselves, makes it even more credible source of knoweldge.

By Luis A R N

Aug 25, 2022

The best introductory course to start the journey in the IT world. Now hoping to continue with the next in the specialization to grow within this new career.

By Molly R

Jul 8, 2022

I loved all the instructors. I am excited to be learning about all of this technology. How it functions. How it works in the world. How it changes lives.

By Farhad L

Jul 6, 2022

An outstanding course provided by Google! I enjoyed my learning journey a lot throught this course. Thanks to Google and Coursera! Highly recommended by me.

By MONDAY C J

Jun 21, 2022

THANK YOU GOOGLE FOR THIS OPPORTUNITY AND TO ALL THE WONDERFUL GUYS THAT MADE THIS COURSE A WRAP YOU GUYS ARE THE BEST I SINCERELY LOVE YOU GUYS FROM NIGERIA

By Hannah T

Jun 10, 2022

Excellent!

At your own pace!

Relaxed, smart, relatable instructors.

Concise information.

I am deeply grateful for this opportunity. Thank you to the whole team.

By Dina D

May 8, 2022

I just want to say Thank YOU Google for giving us this oportunity to learn what we need to be able to change or upgrade our carriers.

Thank you very much!!!!!

By Robert T

Apr 21, 2022

This course is really well put together, I am self taught and looking to advance my knowledge in computer systems.

I think this course will help me with that.

By Stacy A B

Dec 9, 2021

This first course was great! It introduced me to the field of IT and provided basic knowledge I need to further my interest in computers and IT application.

By Muhammad A Q

Dec 9, 2021

This course provides you with the basic information that is required for eveyone novice to students to who really needs a good revision of basic IT concepts.

By Tavis M

Sep 21, 2021

I love that all the basics of IT were covered. Instructors were great at explaining clearly each subject that was covered. I love that this was self paced.

By Mária F

Jul 21, 2021

I enjoyed the course. Presentations about difficult topics are creative and interesting. Talks about the IT Support job are really inspiring and motivating.

By Jennalyn P

Jul 11, 2021

I was amazed how much I learned about this course. I learned how to assemble a computer hardware. This course way beyond my expectation. Thank you Coursera!

By Ghulam F

Jul 2, 2021

This course provides consice yet valuable fundamentals concepts in a well-defined manner. I recommend this course for newbies who have never know about IT.

By Jasmine G

Apr 26, 2021

It was great. I loved this introduction and little taste of what will be coming in the next courses. It excites me and makes me want to further my knowledge.

By Kalen H

Apr 18, 2021

This course was a very good intro into a large amount of IT concepts. I'm excited to actually dive in to networking with the next course in this certificate!

By Athi Y M

Mar 18, 2021

I really enjoyed this course. What I found really great was the fact that they made the video's short so that one can process the info they are given better.