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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4351 - 4375 of 10,000 Reviews for Technical Support Fundamentals

By Robert O

Mar 24, 2021

This was EXTREMELY beneficial and help and informative. Thank you so much for offering this much information to everyone that gets the opportunity to see this.

By Octavio J

Mar 14, 2021

It was an excellent course, I am very happy to have taken it. I hope they allow me to take the following courses. I am very excited. Thank you very much Google.

By Bryon C

Feb 20, 2021

This was a very great course to start learning about IT to begin with and to try to make sure not to overwhelm people with to much information at the beginning.

By Seung T K

Feb 8, 2021

This is my first certification in Coursera Course.

I will keep finishing other courses like machine learning, deep learning, and data science course in Coursera.

By Kate A

Feb 4, 2021

didnt take long but was fun to brush up on my skills with all the great videos and info learned about the history of computers so learnt some stuff i didnt know

By Christopher B

Jan 24, 2021

Great introduction to tech and IT support. I loved that history and need-to-know about interviews and resumes were included. Can't wait to take the next course.

By Raja H R

Dec 29, 2020

Coursera is the best platform for online education.. thanks to Coursera and google and also all the respected instructors to teach me this course...Again thanks

By JOAQUIN S S

Dec 12, 2020

This a complete course on what take to become a Technical Support Specialist and best of all is the will be learning from some of the best guys in the industry.

By SD

Oct 29, 2020

This is an informational course that gives a great overview of the areas of IT Support. It is well taught, easy to understand and the time frame is very doable.

By Yohana K

Oct 23, 2020

This course has enlighten my understanding about Computer technician. it is so useful in our contemporary world. Thank you for sharing this fantastic knowledge.

By René R O

Sep 26, 2020

Primero que nada agradecer la realizacion de estos curso en linea en estos momentos tan dificiles, muy satisfacoria la experiencia, excelente todo su contenido.

By Diego E

Sep 22, 2020

This course gives an excellent overview of IT support and what the role entails. Be sure to go through the whole course as there are many nuggets buried inside,

By Ian

Sep 7, 2020

This may have been an introductory course, but the content within gave provided a sneak peak into the world if IT. I can't wait to finish start the next course.

By Sam J

Aug 18, 2020

Fantastic! Absolutely what I needed to get started with getting the learning I need to go into IT. Great speakers, easy to follow and detailed at the same time.

By Mohamad S B S

Aug 16, 2020

Its and enjoyable journey and I'm eager to learn on whats more to come in the next course. I can't wait to finish the Google IT Professional Certificate program

By Brian M

May 24, 2020

Awesome experience and has even boosted my knowledge and level of IT and its many roles I've now pinpointed out where my overall goal will be in Cyber Security.

By L K H

Apr 15, 2020

Very good instructional concepts. This information helps to build a very strong foundation in understanding computers, software and hardware that makes it work.

By Ikechukwu N O

Jan 13, 2020

I think this course alongside other courses included in this specialization is an awsome place to start for anyone looking to build a career in the IT industry.

By Pablo B

Nov 18, 2019

This was a very good course to take. It not only taught you the fundamentals but it taught you in a way that kept you focused and interested in each topic area.

By sanjay k

Aug 1, 2019

Its awesome goung bk in time to hear the basics..refreshes the known-how n bridges the gsps in our knowledge if any.

Way 2 go...CE thnx for bringing this alive.

By Charlotte F

May 12, 2019

Brilliant! Easy to understand lessons, broken into yummie-size videos, with fine tests after each sequence. I'm continuing my learning journey, that's for sure!

By Ryan V

Sep 18, 2018

Much more engaging than some of the other online courses I've taken in the past. I especially like the video lessons and greatly prefer them to endless reading.

By Amos C

Aug 29, 2024

I never expected to earn a fee-free certificate from such reputable companies. Thank you Google and Coursera for empowering the less privileged and minorities.

By Benjamin S

Apr 11, 2024

The most interesting thing is the tutors with different passion for IT and the way they present their skills to make us understand is the best thing I learned.

By Michael B C

Apr 10, 2024

This course did a great job of covering so many topics without ever feeling overwhelming. I'm looking forward to completing the other courses in this program.