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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KD

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I am having issues with the Qwik Lab and can not get a response so I can finish the course.please can someone help me as now for what ever reason when I tried to figure out what to do now I am blocked

JB

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I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4376 - 4400 of 10,000 Reviews for Technical Support Fundamentals

By Natheer A

Jan 13, 2024

Good things I was learned Dear Kindly I can't get a certificate because I have not passport Can you give me it without passport. Thanks Natheer Ahmed Aljunaid

By Dominick D

Oct 26, 2023

Amazing experience. It was very easy to navigate through everything. They defiantly prepare you for what you need and more. I'm happy with the outcome of this.

By Divyansh d S

Sep 24, 2023

It is good for a not-technical user, who is stepping into the IT for the first time. Will help in building great foundational skills for the tech support role.

By Jeffrey H

Jul 30, 2023

I found the course very helpful as someone that was in I.T. over 10 yeas ago , this was a great refresher for me, as I get ready to go back to the I.T. field.

By AHMAD S

May 16, 2023

I REALLY ENJOYED THIS LEARNING JOUNEY WITH ALL MY FACILITATORS, ALL THIER SPEAKS ARE UNDARSTANDABLE , I REALLY APRECIATED!

THANK YOU GOOGLE.

THANK YOU COURSERA.

By Yashanti V

Apr 25, 2023

The course materials are so helpful, though I cannot grasp all the knowledge at once but I'm glad I will be able to get back to them and read again. Thank you!

By Jeremy F

Feb 18, 2023

Even after working in this field for a few years, the information provided in the course is easy to understand and the instructors delivered it at a good pace.

By Cristian C

Jan 29, 2023

Very beginner friendly, well organized and comprehensive to give a nice overview of the general skillsets needed to learn for an IT Technical Support position.

By Esequiel S

Nov 30, 2022

Great introduction to the beginning of a new life in computers and tech support. I learned a lot in this course and it is just the first of series of courses.

By Houssem

Oct 28, 2022

Thank you my best team for your motivation, I'm glad to be taught by you. I liked the course and it was beneficial for me. It's a pleasure to take it from you.

By Ana A

Oct 13, 2022

I really enjoy this course! It is very well structured and covers a lot of technical and softskills concepts that are fundamental for the IT Tech Support role.

By Alfredo R M

Jul 28, 2022

This course helps me understand what an IT professional does and I have the necessary foundation to continue learning about this wonderful World of Technology.

By Lisa B

Jul 11, 2022

The instructors are very good at explaining the material, and although some of it is a bit out of date, I learned the core concepts of introductory IT support.

By Makoto S

May 8, 2022

Great course! Did not expect so much detail! Fully agree with the emphasis on developing soft skills along technical knowledge! Thanks Google! Thanks Coursera!

By Steven P

May 2, 2022

Being already familiar with IT and have worked in the field. This course exspanded what I knew. I was supprised on how much I was not completely familiar with.

By Jonathan M

Nov 26, 2021

Easy to follow, the learning path was easy enough to understand and apply. I made the right choice to do this course and I am excited about many more to come.

By Dmitrii K

Nov 8, 2021

I think the course is good for those who want to learn basics of IT. However, it might be too easy for people who don't use their computers just as calculators

By Charlie A

Nov 1, 2021

This was great and easy to understand. The course was well written and I believe it will provide me the skills I need to be successful in IT Technical Support.

By Wayne D E

Sep 6, 2021

Very good course, with practical and knowledgeable trainers/mentor. Worthwhile doing, gainful insight and experience especially from the hand-on training labs.

By Robert J

Sep 3, 2021

Absolute stellar way to learn (and re-learn in my case) the fundamentals of this field. Highly recommended for anyone interested in dipping their toes into IT.

By Jacob J

Jun 8, 2021

It was a great pleasure for me to study from coursera. The course I have completed from coursera give me a lot of knowledge. Thankyou for the big opportunity .

By Shone M

Jun 3, 2021

It is very motivating course, it gives you will to pursue more and more knowledge, it makes you even stronger person. Thank you all lecturers for your passion!

By minu m

Jan 28, 2021

This course has ignited in me a passion that I always wanted to pursue. The best part is that this was done by keeping things simple but yet very enlightening.

By Malik

Jan 7, 2021

Love it. Very informational and I learned a lot ,even from just the first course. I feel as if I could start a career just off that alone , so much knowledge .

By amber

Nov 6, 2020

I really enjoyed this course. I feel like I have learned so much, and now am ready to proceed to the next section! Thank you so much for providing this program