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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TR

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Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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6451 - 6475 of 10,000 Reviews for Technical Support Fundamentals

By Robert S

Jun 1, 2020

It was really helpful and I learnt a lot, the course gave me the urge of wanting to learn even more about the IT industry.

By Keoma B

May 5, 2020

This course was taught in such a way that it was not difficult to grasp even some of the more complex concepts. -Thank you

By Deleted A

May 3, 2020

The labs kept me engaged with the course and having both the visual and hands on experience helped me complete this course

By Saied

Apr 7, 2020

This course was terrific, one of the best courses that I have passed until now. The Lecturers are brilliant in their work.

By Silvio C M M

Apr 6, 2020

Um ótimo curso para se começar a carreira de TI. Muito bem explicado e sempre estimulando a nossa busca por mais conteúdo.

By Imaabasi O

Mar 14, 2020

The major details in the videos and transcripts in the course are well-explanatory and easier for one quick understanding.

By W B

Jan 19, 2020

Kevin's introduction, guidance, encouragement are memorable. And thank you in so few words but thanks for the memories (-;

By Muadh M

Dec 21, 2019

Covers all the fundamentals of IT support role. Recommend for any beginner who wants to have the very bases of the course.

By Megha P D

Nov 30, 2019

Very interesting lectures and lecturers finally I met my accomplishment. so Thank you for the Coursera, Google and SENAAT.

By Thill F

Oct 4, 2019

Great job everyone. Even you person who is reading this. Proud of you for doing the most important job. Feedback analysis.

By Brandon C

Sep 15, 2019

Great course provided to people at a more than affordable price! I'm looking forward to completing more courses like this.

By Amanda S

Jul 28, 2019

I loved it! It was hard but the labs came in just in time. Thank you for all of the knowledge, understanding, and support.

By Emmanuel O B

Apr 13, 2019

I found that this course provided me with a good background for the other courses in the professional certificate program.

By Utkarsh W

Mar 23, 2019

loved the detailed nature of the course. Its very good, not just for freshers but also people working in IT field already.

By Moksh U

Mar 10, 2019

The course is great for everyone and is a basic building block for the persons who are new to the IT industry. Loved It :)

By Katherine F

Jun 4, 2018

I loved it! I was nervous when I started it but by the end of the lesson I feel confident that I will be successful in IT.

By Minnette W S

Apr 4, 2018

Great course! This course teaches skills that are relevant to the work place - not just some useless theoretical concept.

By Rajneesh B

Mar 25, 2018

I have just started and it already feels great :)

Hope I will be able to achieve my goal with the help of this course .....

By frans a o

Aug 17, 2024

It is awesome that through this course i can understand hoe the computer works and the detail of how the networking works

By Daniel V

Mar 13, 2024

very good high-level overview of IT topics, creates a great basic understanding for those that are new to the field of IT

By Dan C F

Nov 26, 2023

Students have the opportunity to study at their own pace and become familiarized with the latest info from the IT domein.

By Anthony G

Nov 9, 2023

This course has given me more tools to use since I took the CompTIA IT Fundamentals exam. Thank you, Coursera and Google!

By Andrew Y ( T

Aug 6, 2023

This program has some great ideas. First of all, I only got the certificate in CV . But now I've got more life. a lot of!

By Joan

Jul 18, 2023

I enjoyed this course. It was a challenge getting through the networking aspect of IT, but it was fun getting through it.

By Fernando L J

Jul 6, 2023

I believe this course provided a solid foundation for the courses to follow on my way to being fully Google IT certified.