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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TR

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Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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6326 - 6350 of 10,000 Reviews for Technical Support Fundamentals

By ShUbHaM P

Aug 19, 2019

It was awesome . The lecturers were so friendly and it was like so helpful for me . There are no words to express my words .

By Eduardo L

Mar 22, 2019

I learned a lot from this first course. Even tough the course got me frustrated in certain sections I found it very helpful!

By Clinton B S

Oct 1, 2018

Well done. Easy to understand and navigate. I especially like that I can go from laptop to mobile and continue my lessons.

By Carla C

Aug 31, 2018

Great learning structure - videos, extra readings, quizzes, discussions, assignments, etc. Easy to understand yet formative.

By Araz F

Mar 7, 2018

Was very well done. Videos were very descriptive with great speakers. Looking forward to finish and start a new career path!

By Nicholas S

Feb 15, 2018

Great course for learning the fundamentals, a little long on the personal stories of each individual, but to each their own.

By Raymond M

Feb 6, 2018

At this point I feel as though this course was a good overview of things to come. I look forward to the rest of the course.

By Ali H

Jan 20, 2024

"I am very satisfied with this course; I have learned a lot, and I hope that future courses will be equally helpful to me."

By Yesse C M

Jan 16, 2024

If you need to know how IT works in day to day life and get necessary skills needed for IT Support I recommend this course.

By Nnamaka A

Oct 21, 2023

I had a great time learning from all of the instructors in this course. I look forward to completing the remaining courses.

By Peter A

Oct 11, 2023

Very comprehensive and easy to understand contents are provided in this course. I really thank Google for this opportunity.

By Eniola A

Sep 7, 2023

I am so delighted about this knowledge nd i can't wait to use this skill to improve and make a difference in the IT world.

By Keyur

Apr 17, 2023

I learned so many things from this course, also I upgrading my skill through this IT support fundamental. Thanks to Google.

By Kristina A

Apr 11, 2023

I am very satisfied with this course. It really helped me understand IT world better. Looking forward for the next courses.

By Ricardo V

Jan 30, 2023

I have learned. a lot on this course, thank you google , great job, keep up teaching new generation of IT Support...thanks.

By Patrick H

Jan 25, 2023

Great starting point for those looking to start a career in IT Support. This course will give you a very solid foundation.

By Eris P

Dec 6, 2022

I learned so much. I had only the most basic understanding of IT, and now I am confident that I can answer basic questions.

By Martin M

Nov 10, 2022

Exciting, educative, i as suprised that the classes got practical as well . i.e. assembling a system unit, that was amazing

By Asad U K

Sep 28, 2022

Highly recommended the course to IT field interrested personnel irrspective of their academic or professional backgrounds.

By Luis F F M

Sep 27, 2022

A good mix between refreshing of the base concepts and interview/customer support skills, even for those who already know.

By huu h n

Sep 10, 2022

This course provides very details about technical and a lot of really useful advice for trouble shooting in the real life.

By Farkhanda M A

Jul 12, 2022

great course prefer everyone to take it, because it gives alot of information to new comes who doesn't have any background

By Coach W

May 7, 2022

The course was very well explained thank you to all the Google Experts that gave a helping hand. Thank you again so much .

By Joshua A

May 5, 2022

highly educative and easy to understand lectures, I am so happy obtaining my certificate in Technical Support Fundamentals.

By Alfredo R

May 4, 2022

Great introductory course. Presentations are well organized and beautifully explained. Can't wait to continue on this path.