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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TR

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Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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6376 - 6400 of 10,000 Reviews for Technical Support Fundamentals

By cool s

Sep 22, 2020

An Awesome Course with best teachers.It was very interesting and the way every one teaches in the course was very engaging.

By Alice C

Sep 20, 2020

It was an excellent introduction to the certification program. The presenters were all very personable, and did a good job.

By John M

Sep 9, 2020

Great course. Learned so much. Great for beginners and to get a refresher for those who have been out the game for a while.

By Mr W

Aug 5, 2020

This Course taught me a lot about the role of an IT technician/Specialist & the way to communicate with the user/customers.

By Ana F

Aug 1, 2020

Very thorough, and lots of good and useful information for beginners. I had fun and im very excited to continue my journey.

By Danish. K

Apr 24, 2020

This course was great for understanding the very basics of IT before entering to the endless possibilities of the IT world.

By Jhon M M M

Apr 18, 2020

Fantastic course, I was able to learn the basic concepts, the methodology of work and situations to face in the real world.

By William A

Mar 17, 2020

The course was very informative and taught me a lot about things I already knew and open up my understanding of technology.

By Alexandrine W

Mar 15, 2020

I enjoyed the course. Much to learn even when one knows already some of it. For me it was Virtual Machines. Fascinating!

By William R H J

Mar 5, 2020

A really great learning experience. As important as anything, I found QwikLab support to be very good and quick to respond!

By zachary m

Feb 24, 2020

A very concise and straight forward course which has been easy to follow. Looking forward to finishing off the next course.

By Pablo C H

Dec 4, 2019

Great Course, very good labs and exams, if it is for a refresher or if you are new to the IT world I recommend this course.

By Deep T

Oct 31, 2019

Thank you for making this course. It is really well designed. It is really very helpful for someone to getting start in IT.

By Abra A

Aug 6, 2019

I think if anybody started off with 0 knowledge and really concentrated on this courses they would have an excellent start.

By GOKUL G

Mar 10, 2019

Very much informative. After this course, I am able to know the fundamentals of a computer and its working. Good to enroll!

By Johnathan A V

Jan 21, 2019

This course is a good starter to begin the basics of Information Technology. I am glad that I took this as my first course.

By Starnisha P

Jul 15, 2018

Thank you for all the new information that I've received! I have learned so much and you guys make it so easy to undersand.

By Rex

Apr 21, 2018

An awsome and interactive way of teaching the stepping stones of IT technical support fundamentals. I am really loving it.

By Mindy A

Mar 27, 2018

I have no pre req or formal training and understood this material well enough I would feel comfortable building my own now.

By Eric S P

Mar 14, 2018

Great overview of the knowledge and skill fundamentals. It is an easy one to finish quickly and move on to the next module.

By Abdullahi A D

Mar 6, 2018

its very useful and helpful to understand basic of IT technician. i will recommend if you are going to know about computer

By Dennis B

Jan 25, 2018

Great course, labs were easy to use and I can away feeling like I had a real understanding of the introductory information.

By Nay L A

Apr 26, 2024

Excellent Course!!! We gain a lot of knowledge and practice. I want to express my gratitude to all those who are related.

By Lee T

Jan 19, 2024

This course is exactly what the IT industry needed, and much better than any other entry level certification I have taken.

By KJ S

Dec 15, 2023

I loved it! I learned a lot about troubleshooting and the best ways to have soft skills and communication with a customer.