Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Invalid date

While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

JC

Invalid date

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

Filter by:

1676 - 1700 of 10,000 Reviews for Technical Support Fundamentals

By IGOR R D A L

Mar 4, 2021

Fantastic course, all the staff they do a great job with all the explanation and examples. I could feel so happy all the learning time and very excited waiting for each next modules. Each lesson has a unique knowledge that all student needs to go trough. Outstanding!

By Kevin L

Feb 12, 2021

Course is a very good introductory program that breaks down the ins and outs of the overall study plan. Would recommend to anyone who even just wants the knowledge for a better understanding on computers and how they operate. Will be recommending to personal friends.

By Michele M D

Jan 9, 2021

This was hard but I did it! I am so proud and happy I completed this class. I have been laid off from work, depressed, and stressed, but I still have hope and my will. Thank you so much for this chance to educate and give me hope for something wonderful in my future.

By Steve J

Jan 4, 2021

Thanks for the completion of Technical Support Fundamentals, Came across this Coursera while i was browsing, No hesitation to me to take the coursera, Thanks for the opportunity to refresh me early skills, happy to see myself. I will continue next one. I like Google.

By Aisha E S

May 21, 2020

I‘m really happy that I choose this course, great to start, the material and tools inside the course easy to follow on, and I need to do my own research and reading to continue support my Knowledge, this course cover all the fundamental process to start in IT career.

By Nouha T

May 15, 2020

i really like the course, very easy to keep learning whenever & wherever you are, you can keep learning, the only problems i found that even the ordinary quiz & assignments & surveys you can not using all Mobil devices, i hope if they support that it will be helpful.

By H. F S

May 14, 2020

I would like to recommend this course to those who want to start understanding and sink into a specific category of IT world, the course will integrate the scattered imagination of IT and lead you to find in which part you are interested to go deeper and being a pro.

By Sadiq M

Apr 1, 2020

I really appreciated the Google and Courses which they offered me the best skillful course that open my sight and guide to my career path. Thanks again. second this courses has fundamentally of IT Support which given full information about basic aspects of computer.

By Juan A C

Jul 29, 2018

This was a good course. Only one minor mix up. The section you were required to complete one of 2, I understood you only had to choose one or the other to complete. Not that you could do them both, but only had to pass one. Other then that, it was a good course.

By Brooke F

Apr 15, 2018

This is a really great course for beginners. Speaking as someone who has upgraded a few computer parts in the past but not much more, this course opened my eyes not only to how much there is to learn about computers but also to how interesting it will be to learn it.

By Justin R

Aug 29, 2024

Definitely a good place to start to learn the fundamentals. I view this course as an introduction to all that an IT Support Tech should know about, not necessarily know. Suggested to me by a coworker in a position I would like to apply for. Next up is the CompTIA A+

By Derek C

Mar 3, 2024

This is great place to start, even if you think you know a little bit about computers. I was able to start with the basics and learn some things I never knew before and even refresh my mind on things I used to know but didn't keep fresh in my mind since high school.

By Halimi M

Jul 10, 2023

this course thoroughly is very well prepared course for any body even with those who don't have it related knowledge .It is very easy to understand and very clear even the quiz are fun to attempt and even during quiz you learn a lot thank you google for this course

By Sean W

Jun 5, 2023

Hello,

my name is Sean C Warden and I would have to say after completing this first part, it makes me more hungry to want more knowledge and learn as much as possible. If you have not taking this course please do your self a favor and do it and apply yourself.

By Robert A W

Sep 24, 2022

I learned so many basic concepts about the IT industry and how computers really work int this program. Now instead of wonder what "the Magic" is that runs these machines i know theres no magic and its really much simplier than i believed before starting this course.

By Mike K

Aug 8, 2022

This course was amazing! It really opened my eyes to a whole bunch of different fields within IT. It gave me some ideas of what areas I'm more interested in and also the confidence that this is something I am capable of learning more about and pursuing as my career.

By Ronald D G

May 29, 2022

I am very pleased so far with what this course had to offer. I believe it covered a wide range of topics, at their entry level of information. Furthermore, I can't wait to see what the next 4 courses offer in detail on the topics we touched on in the first course.

By William J

Nov 23, 2021

I encourage everyone wanting to get in technical knowledge to take this course, it will help you gain foundation knowledge for technical support roles also don´t forget that God loves you and I can do all things through Christ which strengtheneth me.

philippians 4:13

By Raheela T

Sep 5, 2021

Its really helpful for any stream of engineering or any person who wants to learn about computer and technology working ,software, hardware from scratch it really helped me a lot and mentors also explain in very understandable manner. Its really a very good course

By Sarah T

May 4, 2021

I love every minute of this course. I am thoroughly impressed. Here is to a new life thanks to everyone involved. I believe you are are changing the world and countless peoples lives by offering this education that I wouldn't be able to get anywhere else. Thank you.

By Faisal M

Apr 5, 2021

This course is designed beautifully for beginners. I felt like all the information provided was so simple and broken down for the average person to comprehend. i learned a-lot of cool stuff from this course and hope to continue to do, until i finish the whole thing.

By Ceili E B

Aug 2, 2020

I haven't taken any computer science classes since 1996, so this was a little challenging to figure out at first. But once I got the hang of the online classes it was fun and educational. It's my first course with coursera. I look forward to my upcoming IT classes.

By Paladin J J

Jul 15, 2020

I feel super accomplished. And I have a general sense of how computers work. Their history. How modern technology and the internet have come about, and how IT support professionals hand-hold us through our many problems. I'm excited and nervous for the next courses!

By Komilov S

Jul 14, 2020

Very professionally made course! It is obvious that the creators of this course made a huge effort. It is so comprehensible and captivating. I really appreciate it and am grateful for giving me this golden opportunity to gain the essential knowledge in the IT world.

By Omar T R

Jun 25, 2020

Knowledge is power and, as former Learning and Development analyst, I understand this course have content to address the three major learning styles back in my days (visual, auditory and Kinesthetic) . I really think I'm going to stick to this program until the end!