The course is really so awesome with developing new skills for those who are at a beginner level. I have learnt different skills like assembling a computer,customer service,knowledge about what IT is and also how to use different operating systems.

The only part i was little confused about was the labs and how they work we ran into a couple issues one being my computer wasn't capable of running remote desktop. But after talking to customer service they suggested a site called allmydestops.com

i have learned innovative knowledge in this course especially assemble a computer in remotely customer soft skill ,IT Support related tasks and Technical knowledge to solve the tasks.it was a best experience in my digital learning of this course.

Great material for people who want to refresh their knowledge in IT. The instructors give so much valuable information and the way they discuss a topic are all professionally delivered and well-detailed. I really enjoyed learning from this course.

Learning Technical Support Fundamentals was a fantastic experience. I feel really fulfilled to have completed this course. It wasn't easy but it was worth it. The instructors did a great job. Thank you, Coursera for this mindblowing opportunity.

Love it and learned a lot. At first it was not that easy for me to go back and resume the course because I can't easily find the link but got used to it in the process. Thanks everyone for creating this! I hope you continue to update this course.

If you're looking for a course that will open a window into the world of IT, you have found it. While this course will go over plenty of things you already know, this course will also set the foundation on which more complex IT subjects will lie.

Thank you Google and Cousera.

I enjoyed EVERY bit of this course. My life has just been significantly changed for the BEST.

When I've completed all the modules, I can't wait to start troubleshooting and helping people solve technology problems.

As an actual Tech Support, This course was very very comprehensive and just really solidifies my experience from the business. Also all the stories and those testimonials were just very motivational, so much so, gonna go finish some more courses.

I was wondering if there was a way to rewind without the video having to reload. Internet stability is not so great at my location . Not having to reload every bit of the video would be very convenient, aside that it is all pretty good Thank you.

A well designed Course by Google, which deals with the aspects on Tech support. Good content and the labs are most experiencing. Also gives an insight on the Technical interviews.

Thank you Google Team and Coursera for providing such a nice course.

I learned a lot and at my own pace, goes into detail and gives a lot of information but it is spread out so it isn't so overwhelming. It was a course where I didn't feel burned out and kept feeling motivated by the stories people would talk about.

The first course (evidently, in a series of six courses) of Technical Support Fundamentals was very informative and explained in an easy-to-understand manner. Anyone looking to learn about Information Technology should consider taking this course.

The course is a good way to view careers in IT , Learn Tech terms an easy guides to learn hardware an software. Form labs to quiz the Coursera course was set up for the learner to learn on there own paste . Would share this with friends an family.

Excellent fundamental course. It brushed me up on concepts I've taught myself while also learning quite a few new things. I love the idea of virtual labs because it's a much better tool than just memorizing concepts instead of putting them to use.

I haven't tuned myself to use the software, but I understand their general utility. Video games, music players, and Internet browsers present themselves as special types of applications and have the capabilities necessary to use them differently.

This course was great! The only issue I had was with some of the ambiguity of the practice questions that allowed choosing more than one answer, but they were easy enough to figure out after a little bit of thought. Very informative and engaging.

Phenomenal introduction to IT Support world. It's going to require the user to read and find out more info on their own about some items mentioned but in the end, that's what IT world is about. Being able to be resourceful and challenge yourself.

I didn't know I could understand each lesson. I was just trying this out just to see if I know what this is all about because I do like computer's and I do want to learn more about them and thankfully this gave me a chance to do just that. Thanks

An amazing course for any beginner or person trying to brush up on the fundamentals of computers as well as technical support. Really helped hone in what I knew, worked more on it, as well as picked up knew things and understanding along the way.

This Course is amazing. Whether you have no knowledge about computers or some knowledge. User friendly and helps engage you as a reader/listener. From this one course I feel like I absorbed lots of new ideas and skills that I will further develop

I learned a lot from this course. It basically gives snapshots of the full courses in the rest of the certificate program. If you are not sure about the certificate program, this course can help you decide if it is something you want to pursue.

Este curso leva o aluno a pontos técnicos muito importantes para com o atendimento a ser humano e as maquinas, um deles é sempre se avaliar tecnicamente como pessoa, porque, o cliente ele é a razão de todo este trabalho que o atendente ira fazer.

Excellent course. I've been extremely busy with some ventures in my life and have thoroughly enjoyed and looked forward to every time I logged into the course to learn something new. This course is fresh, exciting, and...well...is back by Google!

Great course for those that have absolutely zero knowledge of IT Support. Explains concepts and provides a note-taking area for review. Provides a safe area to practice RDC and go through the skills in a step by step process. Highly recommended!