Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Invalid date

While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

JC

Invalid date

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

Filter by:

1976 - 2000 of 10,000 Reviews for Technical Support Fundamentals

By Saddam A (

Oct 22, 2019

untlll now the course is magnificent specially the teachers they are amazing the explain the subject with simple methods that you enjoy listen to them specially Cindy taking OS with teacher Cindy is sth nice thanks coursera and God bless you all

By Vitalii U

Apr 29, 2018

Excellent course as an introduction to IT support for beginners. Materials and exercises are simply to understand and to follow. Definitely I can recommend a course to colleagues who would like to start their studies in IT support from a scratch.

By Abhinav T

Jan 28, 2018

Apart from (making a new folder in windows -Week 3) i found this a great introduction to everything about IT. The course so far does not feel so laser focused and allows for you to think and re-inforce new concepts with the supplementary reading.

By Edward R

Apr 4, 2024

This course was REALLY GREAT. Most definitely worth the time. The structure and foundation of how the lessons are taught are amazing. Plenty of great information. All the courses made me more comfortable and confident in pursuing a career in IT.

By Nyon B W

Jul 6, 2023

This course is amazing, it's easy to follow, the instructors are wonderful, and they explain everything in a way that computers cannot understand. I'm glad I took this course, it's a must for everyone who is interested in expanding the internet.

By Realkuy A B A

Feb 4, 2023

That was an excellent opportunity to learn in my own space. I love it; that's an eye-opener and booster to the next step in the IT career path, thank you instructors for putting up together these may God bless you all.

Daniel R. Awad Barnaba Akec

By Florence A

Aug 22, 2022

I was told by Google anyone could complete this course, even if you had no experince. well, they were correct Im proud to say I had no experince and I have completed the first course in IT Tech. Im looking forward to starting the advance course.

By Nick T

Jun 3, 2022

This course help cement the knowledge that I've already known into something more lifelong; after taking this course, I feel more comfortable talking about the various topics that were discussed, which will help me learn even more in the future.

By Kazim C

Apr 28, 2022

I gained very useful and useful information for me, there are videos and readings prepared with great effort. I recommend it to everyone. It is a course that I think that those who want to make a career in the field of IT should definitely take.

By Nathan O

Apr 8, 2022

Great for people wanting to enter the tech industry. Easy to learn and very knowlegable intructors. Great resources provided for students and informative content to learn from. Thank you for helping me on my new adventure into the tech industry!

By A L

Nov 4, 2021

Course covered all the essential topics for the IT, I love the supplementary learning its too informative and helps me to dive deep into the topics, although it would be cool, if the supplementary resources include Youtube and other Tech Forums.

By Erasmo C O M

Jun 28, 2021

Excelente curso de la mano de los especialistas de Google, lo recomiendo ampliamente, tengo dos decadas trabajando en la reparacion y mantenimiento de computadoras y hay cosas de las que no tenía conocimiento, Gracias google y gente de su Staff.

By Romi S

Feb 23, 2021

This course does a great job of introducing you to the world of IT Support Fundamentals. It's not overwhelming and by the end of the course, you feel that you have a good grasp of what is expected of you if you decide to follow this career path.

By Hong L N

Oct 15, 2020

I got through the course pretty fast in compare with the designed process of the course because I already knew some stuffs. However, this is very helpful not just being the review to me but also having given me some interesting details about IT.

By Justin N

Oct 5, 2020

Thought it was a well done course for those that really know nothing about computers. However, if you do already know the basics, the course tends to be a bit of a slog with how shallow the learning really is. For its audience, it's good though.

By Dominik S

Apr 26, 2020

To be able see how is actually done this job with real life scenarios and so many comparisons to real world get me through hard to imagine concepts of all used technological terms and protocols. Thanks very much for all that work done ! Awesome.

By Manish s s

Dec 7, 2019

What a awesome experience it was and i am very excited to learn more from Google the experts was really very cool and fantastic and the virtual experience of the computers of virtual machine was awesome

Really Really Excited For More From Google

By Frederick B

Oct 1, 2019

The course was very easy and fun to work on. It gives off a very good starting field to people first introducing themselves into IT. It also gives those who have been doing IT for a while a fun refresher while also showing them some new tricks.

By Oluwasegun E

Feb 3, 2019

This is one of the best google fundamental course i have ever learn. All the skills are very interesting and inspiring ranging from Binary Code, Customer Support, Linux and Troubleshooting. I recommend the course for everyone in the field of IT.

By Richard H

May 22, 2018

A fantastic course to get you started on the Google trail to a Professional Certificate. Easy to follow videos and quizzes to check you were listening, really enjoyed taking this and can't wait to venture into my second Technical Support course.

By Robbie M

Feb 27, 2018

I really enjoy this course. I am a beginner and I have learned a lot about the fundamentals of technical support. It definitely is a stepping stone to a more in-depth study of Information Technology. I look forward to continuing this course.

By Candy A

Oct 17, 2023

Saya sangat senang telah menyelesaikan kursus IT Support. Materi yang diajarkan sangat informatif dan berguna dalam pemecahan masalah teknis. Saya sekarang merasa lebih percaya diri dalam memberikan dukungan teknis kepada pengguna. Terima kasih

By Lynne C

Mar 16, 2023

I really enjoyed taking this course and I've come across a lot of challenges, but the quizzes gave me chances to get it right and to get an understanding by going back over the course work. I'm looking forward to the next course in IT Support.

By Hafiz A

May 6, 2022

This course was very amazing, it helps me alot to learn more things about Technical Support fundamentals. I am very happy to having this course by this platform with great environment and professional practice. Really appreciated for the staff.

By Brian T D

Mar 6, 2022

I thought this course was extremely informative, interactive and valuable. The manner in which the material was presented was professional, easy to understand and timely. I am looking forward to continuing with other courses that are available.