It was quality information provided for both beginners and people already in the industry. This course has a great deal of fundametal information that will solidifly your knowledge and understanding of IT whether you're new or returning to IT.

Great first introduction to the world of IT support. I really enjoyed the fact that the presenters are real world professionals who are clearly passionate about their respective job roles. I look forward to continuing my learning with Google!.

I believe my skill level might up been too high for this course. This is a beginner course and should only be taken for someone with no formal training in IT it gives you a good area to start and allows you to understand what you will be doing.

I definitely enjoyed learning the basics in this fashion. I'm also studying for the Comptia A+ at the moment, and I found that while going through this course it actually helped clear up several items that I was stuggling with in the A+ course.

Great course!!! Definitely what helped me master the topics in this course were the quizzes and the hands on labs. Great feature in this course. I look forward to keep learning more and reinforcing concepts that I already have knowledge on.

After having been disillusioned with the IT field after dropping out of DeVry (please don't laugh), it's nice to have the drive back and a much more affordable course to take which will prepare me to step into this field with my head held high.

An excellent course for anyone who is interested in a career in IT. This is perfect for people who have never had any IT training and is also a great refresher for anyone who has had some training and wants to sharpen their skills or knowledge.

I really enjoyed the Technical Support Fundamentals class and I intend to subscribe to the service to complete the other four courses to receive the certification. Thank you Coursera and the employees at Google for making this course possible.

Really well put together course, the labs and content are professional and give you the basics behind what goes into being in the field of IT. If you want to learn what it takes, or even just want basic information I suggest taking this course.

This was a great course that I recommend for anyone wanting to get a start in this industry. It was engaging and the modules were user friendly. I surprised myself with what I could achieve and just stayed committed and it was totally worth it!

I've done various online or computer based training courses before but the way Coursera and Google delivered all of this information has been brilliant. Big thumbs up. Great way to get started on learning how to support users and their systems.

A great introduction to computers and IT. I have taken a lot of online courses, and this is one of the best I have seen. The instructors are thoughtful and knowledgeable. They offer some interesting insights in an easy to digest course outline.

As a beginner in IT I found this course to be laid out well and easy to follow. Just make sure that the grades assignments are done on Windows, Chromebook will not work. You can use Chromebook to view all the videos and take test and quizzes.

I really enjoyed this course. I now have a better understanding of the way things work which has opened my mind to new possibilities I thought were unattainable.

Thank You,

Google & Coursera

I hope to see more courses developed by you together.

It is a comprehensive introduction to IT Support and what that entails. The coursework is presented in a manner that is very easy to understand and keeps me interested. I look forward to finishing all the courses and getting my certification.

I would love to thank Coursera, for providing me the opportunity to take the course with their aid. It was truly helpful and a super exciting course. I feel super excited to continue it and take out much of this course to advance in my career.

Amazing course! full of valuable information and knowledge. A must for anyone who is working behind a desk and in customer service role! I appreciate the last part of the course which talks about customer service and preparation for interview!

The course was very informative and engaging. I liked the logical progression from module to module. I highly recommend this course, although it keeps you wanting more, as five courses complete the training. I have only taken the first course.

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take. Thanks Google and also thanks Coursera...

It's been a wonderful week of learning through coursera on IT Support Fundementals. I've learned so much more in this short course that excites me to put them into practice in my every day life and my career in IT, i can;t wait to study more.

With a perfect didatic the course insert you in the world of technology. It’s a introductory course, but leave the student with the taste to know more. Congratulations to all the team that make this stupendous course. You are great! Thank you!

This was a very nice and detailed course. I was able to follow from beginning to end pretty easily. I was able to complete this course in approximately 3 hours. It is a very good course for beginner through experienced IT Support personnel.

This Is a great course course for refreshing the memory and learning some of the basic knowledge of IT. The information provided will help expand your mind and make you look at things differently, since you know what they are and what they do.

A very manageable, but informative overview of the world of IT. It helped me better understand the scope of knowledge that I will need to build a successful career, and it inspired me to take the next step in the Google IT certificate program.

Genial!.... el curso estuvo muy dinámico, los talleres excelentes. Muy bien preparados los temas, las explicaciones de los instructores de Google muy claras,se nota que son personas preparadas y dispuestas a compartir su conocimiento. Gracias