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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3201 - 3225 of 10,000 Reviews for Technical Support Fundamentals

By Shelby W

Sep 8, 2022

Learned so much about the IT industry, computer components, softwares, security and so many other things ! I am left wanting to continue on to the next courses and join this awesome industry!

By saurabh l

Mar 25, 2022

This course is the first of a series that iams to prepare you for a role as an entry-level IT Support specialist .in this course,you"be introduced to the word of information Technology or IT.

By Autumn S

Oct 4, 2021

I found this course very informational. The course really let you see what you will be dealing with in an entry level IT career. I like how it touched on all the main bases of each subject.

By Mercy K

Sep 4, 2021

it was an amazing course packed with so much knowledge. if you still thinking if this course worth your time then set your worries aside and give it a trial that will leave you with no regret

By Francisco L M

Jun 27, 2021

I enjoyed learning the contents and do the suggested readings. I also liked the way the instructors address contents. Also I loved the inspirations and advice the gave throughout the course.

By nwokoma f

Mar 23, 2021

Some Basic things and principles we might not be aware of or overlooked are as important as the so-called "Big Things" and they were all brought to our knowledge in this course as IT support.

By Deleted A

Feb 15, 2021

Despite this being something completely new for me, I found this course to be magisterial. This course was very well-made, clear, concise, informative, and, coming from Google, authoritative.

By Wilson S

Feb 12, 2021

The teaching materials and all the visual aids are spot on but you need a generous dose of patience and determination and the will to self propel yourself forward to come through this course.

By Myat H T

Jan 13, 2021

I am a beginning learner about networking. This technical support fundamental course is very useful for me. I get many knowledge. This course is very fundamental for beginners. Thank you all.

By Elvis R

Dec 16, 2020

The course was well structured to give a good first peep into what IT Support is all about.

I loved it and will recommend it to anyone looking for a good trajectory into a role in IT Support.

By Julius R

Nov 4, 2020

Without a doubt, absolutely a beginner course to the intro of IT. However, as a current AV/IT professional, there were somethings I learned and looking to further pursue in my career.

Cheers.

By Luis

Sep 22, 2020

Great information, and its re playable so you can go back and review anything again or take notes on some thing you want to save. Would recommend to anyone who wants to pursue a career in IT.

By Travis H

Sep 20, 2020

Great instructors, organization of material, and exercises designed to understand basic concepts. I feel like I have a better foundational knowledge of the core concepts related to IT support

By Hamed S

Sep 16, 2020

Excellent lectures, easy to understand, rich with contents, assignments were very useful. I do not need to use external tools for this, all is provided by Google. Amazing work done by Google.

By Guy D

Aug 26, 2020

This was a very well thought out and comprehensive course. It was full of information and technical details that will carry on with me throughout my journey. I am excited to see what is next!

By Shishir S

Aug 3, 2020

This course was the most exciting, easy, fun and educative that I have ever learned so far. I am looking forward to continue to learn more courses ahead. Thank you google for the opportunity.

By Tanmay K

Jul 25, 2020

This course made me realize me one thing that professional certification courses are very different than the simple ones as they get you industry-ready by teaching you how they actually work.

By Robert M

Jul 7, 2020

The first course of the technical support fundamentals was well put together and laid the foundation prepared you for the more technical courses and i am excited to continue on this journey.

By taylor s

Jun 3, 2020

Awesome course. Perfect for a total beginner looking to get their feet wet in the IT world, or someone who just wants to know how to fix issues they may have with their own equipment at home.

By Tim T

Mar 21, 2020

I enjoyed the basic fundamental of technical support. It went into the basic terminologies that the IT needed to know. I would like to see more hands-on experiences. Overall, I learned a lot.

By Patrick G (

May 27, 2019

This is one of the best courses I've ever taken. Instructors are knowledgeable, down to earth and won't bore you to death. They make it interesting. I've learned a lot and want to learn more.

By Valrie B

Oct 10, 2018

A very interesting course for someone wanting to do tech support. You learn a lot of new stuff and the labs are just great.

Great content. Looking forward to the other courses in the series.

By Silvia A

Dec 8, 2023

Awesome course for beginners! As someone who learns a lot slower than others I feel like the course went at a perfect pace and it also included lots of details so that I was always on track.

By Rebecca ( S

Jul 7, 2023

This is amazing what you people are doing and providing for the newcomers like me. It is inspiring to get the basic knowledge in such a friendly and easy going manner. Keep up the good work.

By ILAAN G

Feb 20, 2023

Enjoyed learning about the beginnings of computers and how they worked. What was even more intriguing was to learn about the web and internet and the functionality of the various components.