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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3126 - 3150 of 10,000 Reviews for Technical Support Fundamentals

By Galen D

Aug 24, 2020

Even though I have been doing IT support for some time, the course has opened my understanding to the many more opportunities that IT support has and its connections to many more opportunities.

By Gustavo D

Jul 10, 2020

Me gusto mucho, es fácil de entender, me encantaron los exámenes de practica. Seria genial si los videos pudieran estar en español. Para muchos es una limitante. El contenido realmente empodera.

By KURUVA R K

Jun 6, 2020

I really love this course. Thanks for giving opportunity this wonderful course to us. We really enjoyed the course and grab more knowledge. And a very thanks to the coursera to give this course.

By Sandeep K S

May 13, 2020

I have never seen such a good course about IT fundamental. This course explained all basic topic very well. Given practical case was also very well. Thanks to google. I recommend every IT person

By Hamed G

May 2, 2020

Very worthwhile course. Even if the course is called Fundamental and you may think that you already know the fundamentals of it, you will be surprised how much you did not know or simply forgot.

By Steven R F

May 1, 2020

Great Course. My only suggestion would be to dive into the USB speeds a little further. Its a new speed concept so might be worth providing some additional examples. Otherwise...Thanks You!!!

By Christopher M

Apr 15, 2020

Very refreshing to see that there are options out there for those who did not finish a college education. Material is refreshing and exciting. It is also good to learn from a diverse background.

By Edgar P

Dec 9, 2019

This is an awesome beginning to what I believe will be a beneficial, fun and learning experience, towards a brand new career in IT. I am very interested and excited to see what else is in store!

By Lisa P

Apr 15, 2018

I really liked the course. It allowed me to move at my own pace, trying to into online learned. I loved the interactive sessions, and how clear the instructors were with the information given.

By Shubham k

Feb 2, 2018

You Came to know about fundamentals of computers as well as some advance uses like installing/uninstalling on windows and ubantu. You can read lot more supplement reading attached in the course.

By Ryan M

Apr 1, 2024

Great start to the course with modules presented by knowledgeable people and interspersed with inspiring stories from real people. Basic fundamentals to lay the groundwork for the next courses.

By Cecilia N

Mar 3, 2024

I enjoyed taking this course. It was a great introduction to the IT support industry. Even though I was familiar with many aspects such as hardware, I learned many new information and concepts.

By Charles O

Sep 1, 2023

Great introductory class to introduce someone into the IT field. Includes history, basic information, and some information about interviewing for the position when they come along with Resume.

By Simón O

Jul 24, 2023

Excelente curso de iniciación al mundo de las tecnologías de comunicación y de información, la calidad del contenido y la calidez de los instructores está presente a lo largo de todo el curso.

By Michael F

Feb 26, 2023

The course was very well paced and provided a very comfortable and user-friendly learning experience. The supplemental readings and videos were very beneficial and provided constant motivation.

By Hamidullah K

Dec 4, 2022

Its an amazing journey for the beginners to understand the basic fundamentals of the computer and its surrounding. Amazing and easy content to understand, field related and experienced mentors.

By Brijesh K S

Nov 2, 2022

The course is designed so well that anyone can learn it. Thank you Google.

Please design more such course. I am intended to take all Google courses, not for a job but for knowledge purpose only.

By Aidan B

Oct 10, 2022

Concise and to the point, the videos and tasks being broken up into single smaller task made it easier to not get overwhelmed by the workload. Lots of important information I'm glad I now know.

By javier f

May 11, 2022

I improved my technical knowledge in different areas of technology, I understood the best customer service practices, I acquired skills to create my resume and new ways to face a job interview.

By Nawal A

Feb 2, 2021

It was exciting as I really enjoyed the videos. I am looking forward to completing the rest of the courses in this professional certificate. Thank you Coursera for making this possible for me!!

By EDWIN K M

Dec 20, 2020

I am really grateful for this opportunity by Google and Coursera. Thanks for giving me a platform to better my skills in IT Support. It has been a seamless learning experience and very helpful.

By Ahmed M A

Dec 15, 2020

This course was helpful. For me, it meant a lot to learn such skills that I could never find it easily. I urge anyone here to focus and understand this course before they move to the next step.

By Muhammad H H

Nov 28, 2020

It was just an amazing experience learning with google. I think this type, of course, can really be helpful for millions and billions of people through hundreds and thousands of skilled people.

By Luisa A

Nov 6, 2020

I am truly grateful to my teachers because I know they have given their best to impart their knowledge unto us. Thank you so much. Looking forward on finishing other courses. GOD bless you all.

By Teresia J

Sep 30, 2020

This was a great course, I learned so much about Operating Systems, hardware, networking, troubleshooting, technical names, effective customer service, Quizzes and videos were straight forward!