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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3426 - 3450 of 10,000 Reviews for Technical Support Fundamentals

By Rachael A

Apr 4, 2022

Please can my name be written as ADEJORI RACHAEL KEHINDE on the certificate,i would really appreciate it. Thanks so much to the Cousera and Google community for this great opportunity.

By Kwaku A A

Mar 28, 2022

All the content were so amazing and he delivery was on point, making it easy to understand. The practical sessions were also very great in helping to understand what was being taught.

By Matthew H

Jan 11, 2022

I really love how well this explains all of the components and they make it where you can understand it fully to where all you have to do is listen and answer the questions at the end.

By Mohammed M

Dec 4, 2021

I'm really happy about my achievement. thank for google and coursera creating this kind of amazing course for all the people. great course hope see this kind certificate more and more.

By CHRISTOPHER C

Oct 15, 2021

If you have no knowledge of IT, this is a great first step. If you have some to a lot of knowledge, you can still learn something you may have forgotten or pick up on something useful.

By Aaron A

Sep 24, 2021

Convenient, affordable, and taught by a group of diverse individuals who are highly qualified professionals. The skills are just what I needed as I pursue a role in the tech industry.

By Anas S

Sep 6, 2021

This course covered basic fundamentals of IT. Moreover a valid professional certification from Google is a great asset for the new comers to take their first step into the world of IT.

By Heather T

Jul 21, 2021

Very educational course. I was able to learn the content easily, and it was easy to understand. I really enjoyed getting certified with Coursera. I would recommend Coursera to anybody.

By Lukia M

Jun 17, 2021

I really loved this course! i couldnt stop my self from watching the next video! Really interesting! Thank you so much for this great knowledge opportunity! I can't wait to learn more!

By Frantz T

Mar 10, 2021

I learned a lot such as networking, the components of a computer, customer service, bits and bytes, writing technical documents. I am going to start today with a new course networking.

By Dogo K

Nov 3, 2020

I have been working in IT for more than 10 years but this Technical Support Fundamentals course offered by Google killed it all, by harnessing my work experience into one power. Thanks

By Richard D T

Oct 28, 2020

Learning not just basic but a little bit of the advance makes me more curious about it. This is perfect for those who have no background in IT. This can spark out curiosity as students

By Mohamed H

Oct 2, 2020

This Course is Amazing provide sufficient Information for different topics related Information technology field as start by simple way and even by instructors who are very professional

By pankaj s

Sep 10, 2020

It's feeling very good to complete this Google IT support fundamental course. I will thank you to all the googlers faculty to teach IT fundamental in a very easy way.

Thank you google

By Shanmukha A S

Aug 19, 2020

The content of the course was great and also creates interest in the field of IT . The instructors were amazing and each and every one had a unique way of representing what they know .

By Esteban C

Jul 17, 2020

A very thorough and engaging certification course that provides many tools for those willing to learn the ins and outs of what it takes to have a future role in IT. Highly recommended.

By Jim K

May 29, 2020

Good overview, some refresher and some new material. Great balance between the two to build confidence and introduce concepts for following courses in pursuit of Google IT certificate.

By Luiz J

Apr 11, 2020

Embora eu tenho já familiaridade com quase 100% dos fundamentos, é importante sempre reforçar pois sempre teremos algo a agregar e melhorar. Sempre!

Jamais faltará espaço para o saber.

By Andreu M

Apr 6, 2020

Thank you Google and Coursera for creating this platform and format! The experience has been so enriching and rewarding. I look forward to coming back and learning each and every time!

By Xavier M

Mar 19, 2020

This course has been a phenomenal experience and I look forward the the following courses and challenges in this series on my road to becoming a Google Certified IT Support Specialist!

By William C

Feb 15, 2020

Barring the qwiklabs windows vm lab malfunctions, this course went perfectly. Thank you for all the work that went into it. Thank you to qwiklabs to resolving their issues efficiently.

By Mohammed P A

Sep 12, 2019

This course was the very basic foundation course. It was very well laid out.

The last part, "Customer Service" was pleasantly unexpected and was definitely an essential part.

Thank you.

By Andres H

Dec 24, 2018

Well very motivational introductory course. It gives you a spoon of reality and even if it's a little quick you end learning a lot on both basics and intermediate IT supports functions

By Shoshanah V

Oct 29, 2018

I love that Google has provided a way to summarize IT concepts in just 6 weeks! I look forward to going more in depth with the future courses as part of the certificate specialization.

By Deleted A

Jun 24, 2018

I think this course is definitely a great beginning to learning the field of I.T. It is laid out great, and the fact that you can study at your own pace just makes it that much better.