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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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3501 - 3525 of 10,000 Reviews for Technical Support Fundamentals

By Mark J D O

Aug 14, 2020

Thank you Coursera Team for having this kind of Online learning specially this time of pandemic. I enjoyed and interested to all the topic and gain more knowledge in the field of IT.

By Gokul B

Jul 4, 2020

It was a very great experience and fun learning this course. The course is designed very neatly and thoughtfully which helps to understand and grasp new concepts. Great work team! :)

By Gavin S

May 7, 2020

It was easy to be able to understand everything as I have had no experience in any form of IT before it. They put it in simple terms for us to continue forward towards a certificate.

By Justinkumar m

Apr 9, 2020

:) I have completed first step to be Google IP support professional certification... wowwww!

Thank you for providing me such awesome opportunity to put "Google" name into my profile.

By Schyler E

Jun 23, 2019

I love the pace and depth this was presented. I took a semester long course that it took them 3 weeks to cover the same amount of material. Super easy to understand and very concise.

By Garrison F

Mar 26, 2019

Awesome course! It's very well put together, and the creators made it surprisingly easy to learn these fundamental tools in a simple, step-by-step manner. Thanks Coursera and Google!

By Drew H (

Jun 4, 2018

This course was helpful in refreshing old knowledge, while providing even more basic technical knowledge that every IT support tech should know. Thanks for the awesome course google!

By J C

Feb 17, 2018

An amazing introduction into the world of IT! It provides a ton of info in an easy to learn set of modules. I really enjoyed the labs, even though sometimes they were a little buggy.

By Yvette N L

May 20, 2023

This was an overall needed refresher course. I'm happy I took it as if it was a very user friendly, informative and nice entry beginners' course into learning technical support/ IT.

By Jordan R

Apr 25, 2023

Insightful and well thought out. I have learned much from this course and was surprised at the depth of information that it provided. I am excited to learn more in the next courses.

By SUBHKIRTI

Feb 27, 2023

Thankyou for teach me the depths knowledge about this course

I am a an IT graduation person but I did not about the deepest knowledge of this course

THANKYOU ALL TEACHERS

LOVE YOU ALL

By Said D

Aug 13, 2022

I would like to thank GOOGLE TEAM for their professionality and the education program they created.

I am very happy and would like to express to All Google Team my Deepest Gratitude.

By Bechir A

May 17, 2022

I want Really to Thank You for giving me this chance and Help me with your Financial aid that you gived to me and it was very important course for me that let me know more about IT.

By the d

Apr 23, 2022

Very informative and a great way to give somebody the fundamentals of computer history as well as the things you will need to know in order to break your way into the tech industry,

By MOHSIMMAHAMMAD M

Feb 17, 2022

Thanks to Google, which makes it possible for us to understand and learn by our own. What can i say about this course? it's supperbly designed for us. Thanking you and your team..!!

By Kisha L

Feb 5, 2022

Great introduction to IT Support Specialist fundamentals. I am exciting to continue through the course and gain more knowledge on more specific details regarding technical support.

By Tanguy K K

Dec 31, 2021

Great way to get into IT for the first time or even review and revisit some of the basics if you are familiar with IT already ! Thanks Google and thanks ASATT for this opportunity.

By Natalia B

Sep 22, 2021

The course helped me to understand the IT fundamentals and filled gaps in my knowledge. Everything is explained in a very clear, simple and friendly way. I can't wait to learn more!

By Andrew C

Apr 20, 2021

This course will break down the information, for anyone that is new to the IT field. I did like the material provided in this course and will always use as a reference in my career.

By Mrs. 1

Feb 23, 2021

I like how this course is broken into videos, quizzes and read material with hands on labs. It helps online students remain engaged, focused and it helps process information easier.

By MAXWELL O G

Feb 12, 2021

Great course. I really love the way tutors teach. They talk their time in speech and narrate every bit of word one after the other, no wonder some are customer care service agents.

By Raj D B

Dec 30, 2020

Excellent course for beginners and I really appreciate to the Hard work of the people who are involved in this course to make it easily understand for the both IT and Non-IT people.

By Smail G

Dec 26, 2020

it is really amazing that I finished the first technical support Fundamentals course, it will help me enter the field of information technology from its wide doors.

Thank you google.

By Jaineshkumar A M

Nov 30, 2020

This part of the course has helped me Deeply understand all the process through which technology computer and IT works. Also making me understand troubleshooting in precise details.

By STEVAN D A

Oct 19, 2020

I'm really happy to finish this first course of Google Professional Certification, the learning, quiz, and lab method are very effective, i'm looking forward to take to next course.