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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,350 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

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4851 - 4875 of 10,000 Reviews for Technical Support Fundamentals

By Chris H

May 12, 2021

This was a great overview of what IT support is fundamentally all about I look forward to the next course to dive in deeper, to the linux side of it.

By Philip L

Apr 29, 2021

Really good instructors. I like the pop-up quizzes that come up in the videos to get you to stop and think, and reflect over the information provided

By Zachchary J T

Apr 26, 2021

Thank you google for the opportunity im going to take what you've taught me and hopefully be able to be a IT support specialist one day in the future

By emon m

Apr 12, 2021

It was a nice journey. I have some ideas about computer networking but this course makes me thirsty to know more about this sector. Thank you google.

By Glenn T

Mar 4, 2021

I got to learn and relearn about computers and the programs that are being used. They even showed how to build a computer with all of its components.

By CARLOS L

Jan 16, 2021

Un curso excelente que me ha permitido recordar cosas que ya había aprendido y conocer nuevos elementos importantes para mi carrera en soporte de TI.

By Sowmya S

Jan 13, 2021

It is the most amazing course I have attended!! I feel so much happy and had fun throughout the exploration. Thankyou all teachers for your efforts!!

By Scott C

Nov 22, 2020

I really appreciate the methods for teaching. A combination of video, text, quick questions and quizzes, along with the labs, it is really enjoyable.

By Adam M

Oct 5, 2020

Had a great time learning little parts of each technical area that will be studied in more detail down the road. Thank you for creating this course!

By Jofist B S O

Oct 5, 2020

A very descriptive type of course. Thank you Google for making this kind of courses available to anyone. I felt like its a restart for me. THANK YOU!

By Luis R

Sep 16, 2020

I like that it wasn't just slide shows and just having to read a lot of pages. There were real people teaching the courses and it felt very engaging.

By Everart

Sep 2, 2020

Is just amazing how much time and dedication you guys put on this to just share knowledge and help others to change their lives. Thank you very much!

By Niranjan M K

Aug 30, 2020

The course has provided me basic but very very very useful knowledge about PC's and IT technicalities. I'm very thankful to coursera for this course.

By Henry K

Aug 20, 2020

i love learning something new and more so about computers and technology and being able to assist others with their PC and mobile issues among others

By Melissa C

Aug 14, 2020

Google's Technical Support Fundamentals courses were magnificent! I sure learned a lot. Thank you for the visual learning tool. Those were fantastic.

By Vítor F F

Aug 13, 2020

really basic but gets job done. if you already have a bg in TI or know your way around tech it is still really usefull "to get your fundations solid"

By Cody W

Jul 12, 2020

Gret course I am excited to move onto the next part to advance myself and my knowledge that will help me get a career I am looking for and will love.

By Gaurav V

Jun 10, 2020

now i can describe all the basics of IT an anyone is free to as me anything(not any thing) and i will look forward to complete the full Spcialisation

By Kedar K

Jun 3, 2020

i wish i had know this course when i was in college, this will definitely help to understand more how it help desk system work and how to achieve it.

By Isaac O A

May 8, 2020

This is the most detailed fundamental course I've ever had in IT, I just can't wait to start the other courses and learn all the cool stuff about IT.

By Jerry M

Apr 14, 2020

Good overview with engaging instructors. The sudden stops for pop up errata or questions can be a bit jarring though...just something to be aware of.

By Taiga M

Apr 7, 2020

It was easy to follow along and the labs they have you do as well is very helpful in learning, especially for someone who is a beginner in the field.

By Dave G

Apr 4, 2020

Great introductory class. Lots of videos, not a lot of interactive activities. But if you retain information well, this course is a great experience.

By Jennifer I

Mar 1, 2020

I enjoyed the journey thus far. I really added so much knowledge to what I already know about IT Support roles. Thank you Google for the opportunity!

By Malik T H

Nov 27, 2019

It was very fantastic excrement for me to be part of google learning community. Very nice. I leaned many things and i wish to be part of google team.