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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,350 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

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4801 - 4825 of 10,000 Reviews for Technical Support Fundamentals

By N

Sep 17, 2022

Very Informative on Basic Information about computers whilst explaining in depth details about a wide range of computer related tasks and informaton

By junaid a

May 28, 2022

Instructors have a great way of explaining everything!! they make all cocepts so simple that its easy to understand, remember and put it to practice!!

By Filip S

May 25, 2022

Excellent for the beginners but a little bit too "dummie proof" in my opinion But I understand that not all people have tech background so it's cool

By Ra'Heem C

May 19, 2022

It is a great high-level overview of the basics of IT support. Beginners will likely walk away with a wealth of knowledge and a craving to learn more.

By Ravuth O

Mar 26, 2022

The best and I actually enjoyed going through each and every section. I never thought I would say this! They made it informative and fun. Thank you!

By Willy B

Feb 6, 2022

Esse curso me fez entender muito sobre os principais fundamentos de suporte. E com isso dar inicios as atividades de suporte de uma forma mais eficaz.

By Timothy A

Jan 4, 2022

This course is very informative... It gives you a realistic approach even though the learning environment is virtual, and I am yearning to learn more!

By Rasheed A

Nov 17, 2021

I am overwhelmed with joy. I really learnt great things and aggravate my passion for still choosing the I.T field. Many thanks to Google and Coursera.

By Ayush G

May 13, 2021

Thanks coursera for providing such a big platform where we can learn a lot new skills that will eventually heps us to grow in our professional career.

By Tamunosiki J O

Apr 13, 2021

This course is very interesting and impactful. It made me understand the foundation of computing. The additional reading resources where very helpful.

By David B M

Mar 9, 2021

Great course. The materials and the supplemental materials were awesome. The instructors well prepared and people that work with technology everyday.

By Sir K T

Feb 24, 2021

I'm satisfied with all the content I learned on Google Support Fundamentals. I'm so interested in learning more IT fields and expanding my knowledge.

By Anirudh B

Feb 4, 2021

This is great introduction to IT and technical support fundamentals. I loved the videos and the hands-on labs. This course is apt for beginners in IT.

By Kevin N

Feb 3, 2021

Great introductory course! I really enjoyed the fundamentals course and look forward to the other courses in the Google IT Professional Certification.

By Arianit S

Oct 2, 2020

Very dynamic course with a combination of videos, text, random short quizzes and what not. I am personally enjoying this course. Keep up the good work

By richard m

Oct 1, 2020

Fue excelente el curso. Agradezco la oportunidad. La verdad es muy bueno, aprendimos muchisimo. Y nos ayudara claramente en nuestro dia a dia laboral.

By RODRIGO P G

Aug 8, 2020

This course come with all the basics on how to start on IT support, even some more advanced tips and lessons that really makes you want to learn more.

By Amber P

Jun 27, 2020

I thought this course was extremely helpful specifically for someone who is new to IT and wants to understand what being a IT specialist will require.

By Abdelaali B

May 18, 2020

I thank Corsera technical support and the teachers who contributed to the good content of this course.

"The world is owned by those who hold knowledge"

By James S

Apr 24, 2020

This course was very helpful and informative! I really appreciated the mix of both video lessons and hands-on labs to help with learning the material.

By Ashton T

Mar 14, 2020

Coursera made learning convenient, interesting, challenging, and fair. I will recommend this avenue of education to other working adults and students.

By Emanuel M

Dec 27, 2019

Great course, very interesting, lot of info and very practical with notes that you can save and review later, instead writing on a journal or notepad.

By Sean S

Dec 13, 2019

Really effective for it's length. Covers a lot of content and while some if might seem basic, it's because the course ensures you don't miss anything.

By Jason D

Jul 27, 2019

This course is an amazing start to working in IT. It's filled with so much helpful information and broken down in a way that anyone can understand it.

By sayantan m

May 20, 2019

really enjoying studying it. Faculties are just extraordinary, they made this study more easy, i expect that it will value my CV for my future career.