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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

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5651 - 5675 of 10,000 Reviews for Technical Support Fundamentals

By Braulio M d M

May 30, 2020

Excellent! Through a technical language, but using simple didactics, he manages to achieve the goal of teaching and preparing for work.

By SHAIK I

May 11, 2020

Amazing experience,nice experienced and user friendly faculty who helped to teach every topic with ease.Thank You Coursera and Google.

By Carlos E

May 2, 2020

Great! congratulation a google and coursera for this work, nothing is perfect in this life, but this is almost perfect. Is pure talent.

By Vasil M H S

Apr 30, 2020

This course is everything that one needs to dive into the field of IT. A big shout out to the team at google for designing this course.

By Piyush K

Apr 24, 2020

i really enjoyed this course . as it built a very nice foundation to my IT career. it gave me through knowledge about my chosen field .

By Ayinde A

Apr 12, 2020

This course really worth your time..... Give it a try and your time will be well spent. I learnt a lot about the basic knowledge of IT.

By Mihir W

Apr 10, 2020

A very Easy to learn Course. the course will guide you through all the basic computer maintenance items in a easy to understand manner.

By Rozina A

Apr 3, 2020

It was a great learning. This gave me a foundation work on how the computer works and the background to continuously build my knowledge

By Habib N

Mar 29, 2020

A very interesting course, i am very happy to take this course and am looking forward to taking other courses from coursera and google.

By Natasha S

Feb 11, 2020

Really enjoyed this course and all of its content. There were a few hiccups with the QuickLabs assignments but they were taken care of.

By FIROJ

Sep 3, 2019

I am very happy to do a Google IT Support Professional certification course and I want to thank all the teachers and mentors of Google.

By Mustafa A

Jul 30, 2019

it is very helpful, cover a lot of topics. I learnt a lot of things even though I am Network Eng. thank you Google thank you Coursera.

By Brian A R

Apr 21, 2019

Very informative. Wide range of discussions on topic. Forums available for class discussions, and or questions and comments. Thank you.

By Kim D

Feb 23, 2019

This is an excellent course. It breaks down each process and allows for practice to allow for a complete understanding of the material.

By Michael S

Jan 21, 2019

Good course. I will recommend people to take it and note when I see Cert on resume that they would know Technical support fundamentals

By Kenneth S

Oct 5, 2018

This has been a great introduction to the topics. I look forward to seeing how the rest of the "deep dives" go in the upcoming modules.

By Ruben M

May 28, 2018

Loved it, a bit on the basic side in contrast with my experience but I did learn a couple of best practices hints. Excited to continue.

By Rena L

Mar 1, 2018

Explanations of how computers work and real world comparisons were very helpful and helped bridge some of the gaps in my understanding.

By Christopher C

Jul 8, 2024

Helpful! Very informative! Although section was a review for me it was presented well and easy to go back and review. I love Coursera!

By Dylan R

Jul 4, 2024

a great start! really good info, very informative. in interactive sections helped to secure the things i had learned in my memory too!

By Logan T

Jan 6, 2024

This course has been a great learning experience. The information presented was presented clearly and in an easy-to-understand manner.

By mohammed a

Sep 10, 2023

They instructors are great, I have never finished an online class before but this and I will continue to finish the other five courses

By Rizwan A

Jul 5, 2023

I planned to complete it in three days but I made it in two. Eager to complete all courses to get IT Support Professional Certificate.

By Mintesnot D

Apr 3, 2023

It is an amazing Course and brilliant instructors that I get guys in this platform. So I recommend you guys to learn multiple courses.

By Mohamed H

Jan 11, 2023

This course best course I took its a very skilled course, thanks to google and teas of teachers who participate to develop this course