Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

Filter by:

5676 - 5700 of 10,000 Reviews for Technical Support Fundamentals

By Archie C P

Nov 7, 2022

Fantastic learnings! Very narrative and easy to understand concepts and explanations. Kudos to the creators of this course! God bless!

By Deleted A

Sep 27, 2022

As a native Dutch speaker I found this first module very interesting and eazy to follow along.

I learned a lot

Thnx Google & Coursera

By Ashish A

Sep 8, 2022

The course is super-fun! The week 2 and 5 has the most of interesting content, and 2 modules of week 6 too!

Thank you so much for it!

By Eduard G

Aug 16, 2022

Very informative and with lots of practice quizes. I liked it quite a lot and that what I call the level from Google! Keep it up guys!

By Anurag Y

Aug 11, 2022

its a great course,very interactive and full of information one should know if he or she wants tp become a good IT support specialist.

By Lenilton P

Aug 1, 2022

Great instructors, very detailed tips, and a well prepared materials. The written class content/ notes, are very helpful.

Nice course!

By ChickenBiddies

Jun 10, 2022

Great for understanding tech and computers. provides general teaching of tech without complicating it for people new to this industry.

By Edleen M R A

May 20, 2022

The first course of IT support has open my mind to a new world. And Im very excited to keep exploring it and getting knowledge for it.

By Ekenimeno M

May 19, 2022

It is has been an amazing journey with an awesome experience. Thank you for being a part of my new career path.

Keep up the good work.

By Agustín P

Jan 21, 2022

I simply loved it! It really gave me the fundamentals for technical support and it is more than enough as a first step in the IT world

By Michael G

Sep 9, 2021

I liked the videos were short, which allowed to really move at my own pace. The people doing the videos wanted to help, and it shows.

By Anit U

Jun 25, 2021

This course was amazing for learning the fundamentals and it provided the wholistic idea of the complete program with amazing mentors.

By AKINOLA A

Jun 8, 2021

This course is highly interactive with the cloud platform that made the hands on practical very comprehensive. Keep up the good works!

By David

May 21, 2021

I really enjoyed this course, and it is far and away one of the most professional IT courses I have ever taken. Thank you Google team!

By Chris G

May 2, 2021

Great for building foundational knowledge of all of the core concepts of computing - hardware, software and networks and the internet.

By Md. M P

Apr 15, 2021

This is a great course created by Google and provided by Coursera. I hope anyone can get advantage by completing this specialization.

By Rich R

Apr 11, 2021

I think this was a great introduction to IT fundamentals and I think I am starting to become more passionate about this field of work.

By Ruslan A

Dec 23, 2020

This course helped me expand my knowledge of IT especially certain details that I previously didn't notice or given much attention to.

By WILSON L S F

Dec 21, 2020

Basic IT support course, where I learned about communication with the client, how to solve problems,metrics among others. Recommended

By Bret H

Nov 2, 2020

Lots of information and presented very well and organized. Information overload but teaches the fundamentals and you will learn a lot!

By Shamar B

Oct 30, 2020

love it , it really reinforced a lot of prior material for myself and that was what i needed to take that next step in my young career

By ABHISHEK C

Oct 12, 2020

It's been a wonderful experience to connect and start the course with google. I thank all my mentors for all the guidance and support.

By Antonio M

Oct 8, 2020

It was a great introductory course. It's more of like a warm welcome to the world of IT but not suited for many already exposed to IT.

By Christopher H

Sep 24, 2020

Good start for someone who is changing from another sector into IT. Sometimes a bit simplistic, but still well-recorded and presented.

By Paulo L F S

Aug 21, 2020

Es un curso muy interesante para aproximarse al manejo de la tecnología informática y el rol de soporte técnico en todos sus aspectos.