Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

Filter by:

5726 - 5750 of 10,000 Reviews for Technical Support Fundamentals

By Anh N

Aug 20, 2022

I just wish there are more pop-up questions during the videos to keep me engage. Other than that, I love the materials and the quizes

By Rebecca H

Aug 15, 2022

The intructors and presenters were excellent. They presented information in manageable chunks that also allowed for better retention.

By Tonny o o

Aug 7, 2022

The issue of verifying my face is tiresome and this should be reviewed I have waite for one one but nothing shows kindly look on that

By KORIR G

Jul 23, 2022

It's awesome. I'm growing, with no previous training in IT. I'm getting better, for skills and knowledge. Thanks to the Google Team.

By Grant B

Jul 14, 2022

The Content was easy to understand. the Facilitators were very knowledgable and were able to scale down that knowledge for beginners.

By Sierra G

Jun 21, 2022

Informative and a great place for a beginner to get started with only the most basic understanding of computers going into the course

By Abd E K

May 13, 2022

I really like the content of this course and I have learned a lot , I'm so excited to start the second course of this specialization.

By Kevin M

Apr 7, 2022

Sufficiently taught me enough to get my feet wet in the role of Tech Support. Many thanks. Go on spreading the much needed knowledge!

By Sameed M

Mar 29, 2022

I'm very happy to complete this course. Specially thanks to "Kevin Limehouse, Devan Sri-Tharan, Cindy Quach" to share your knowledge.

By Fernando P

Feb 28, 2022

The material was presented in way that was easy to digest. It kept me engaged. The instructors were very thorough and knowledgeable

By Meshack M A

Jan 1, 2022

Made in a way thats easy to understand and the many well illustrated practicals makes it suitable to everyone's understanding. Thanks

By Laney B

Dec 10, 2021

It was good but the transcripts have a lot of typos and the supplemental reading seems just hastily put together more often than not.

By susanne d

Oct 16, 2021

It was super. The teachers explain everything very understandable and they get you very excited for working and learning in the field

By Felipe A Q

Sep 21, 2021

Thanks to this course i know have a little more knowledge of how computers work and the skills needed to be an IT support specialist.

By Carlos L

Aug 5, 2021

Uma tempestade de conhecimento repassado de uma forma tão simples e direta, que torna suave e prazeroso de apreender.. já quero mais.

By Terrance D W

Jun 30, 2021

Was excited the whole time with all the information given and all of the instructors did a great job explaining everything in detail.

By Dominique H

Jun 13, 2021

It was fun and i enjoyed it great for people who dont know IT, but i suggest more information for the comptia A+ but a great starter

By Andrew C

May 16, 2021

great starter course! but it's only the beginning. Only downside is I wish there was clearer guidance as to what course to take next.

By Karim A

Apr 21, 2021

Excellent intro for the deeper details in the upcoming courses, I really learn a lot of concepts the empower my knowledge in IT field

By M K

Apr 2, 2021

I like the way the course in broken down into short, manageable components that are easy to take in and digest and absorb. Great Job!

By Natalia F

Mar 20, 2021

This course showed new horizons of working in IT support. I know the direction and that I have to strengthen in my knowledge! Thanks!

By Da C

Mar 16, 2021

I’m so happy how I was efficient in the first course that I can’t wait to start the next course to learn more .

Thank you Coursera .

By Naem M

Feb 8, 2021

A word of possibilities. This has been a great foundational & inspirational course. I learned so much . Thank you Coursera & Google.

By André L d A

Jan 28, 2021

Great course. Nice pace for a beginner like me. Wish that everyone gets to acess this level of quality content. Definitely recommend.

By Daniel H

Jan 20, 2021

Intuitive user friendly learning, simplifying content to complete beginner level and naturally progressing the difficulty. Very good.