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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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5976 - 6000 of 10,000 Reviews for Technical Support Fundamentals

By Julio C

May 20, 2022

It was a great foundational course. I look forward to taking the rest of the courses in this IT Support Professional Certificate.

By Dr. S I

Nov 16, 2021

Comprehensive video lectures and illustrations.

I highly recommend this course for anyone wanting to start a career in IT support.

By Abdus S S

Nov 15, 2021

It was fun and pretty easy to learn about IT because of the amazing Faculty of Google. I would like to thank Coursera for my aid.

By Jorge R

Oct 5, 2021

Muy buen curso, me permite conocer como funcionan la cosas y porque usamos la tecnología para resolver problemas de la vida real.

By Robert R

Sep 23, 2021

This course took many complex ideas and made them more digestible for me. Very easy to follow, just do the work and the readings.

By Derek H

Jul 6, 2021

More engaging than any class I physically had to attend or many other websites that offer learning content! Absolutely love this!

By HAMED A A

Jul 3, 2021

It was an excellent course, from which I benefited from a lot of information and skills that I did not have. Thank you, thank you

By Anthony Z

Jun 8, 2021

This was a great educational course on IT Tech Support. I learned great useful material from this course. It was worth the money.

By Mark N

Apr 29, 2021

high quality videos, clear details of intructions, step-by step assignments. These make great learning experiences. Thanks a lot!

By Mohammed A

Apr 28, 2021

This is a very informational and easy course I recommend for people trying to get some extra knowledge or beginner advice for IT.

By Michael B

Apr 23, 2021

The coursework was easy to understand and kudos to all of the people who put this coursework all together. On to the next course!

By N R P

Apr 9, 2021

it is a very amazing course, I learnt all the fundamentals of it support.

thank you google and coursera for offering this course.

By Carlos V

Mar 19, 2021

This course seemed wonderful to me. Although it is an introductory course to IT, it is very enriching and practical.

Thanks a lot.

By Bryan B

Feb 20, 2021

Really a perfect course. Every bit was engaging and even though I have worked many years in IT I have learned so much. Thank you.

By Hector A S J

Feb 3, 2021

This course gave you alot in depth about what the IT support role will do and especially the labs that gave you hands on training

By AAKASH V S

Jan 26, 2021

anyone who take these course understand the basic fundamental of technical support and troubleshoot them too. It is worthy course

By Dr. P S

Jan 24, 2021

it is a wonderful experience thank you very much google team.

please change my name in certificate as Dr. SAI PRASHANTHII GOVUMONI

By James R

Jan 3, 2021

Great introductory course to IT Support and what we will be learning more of going forward. The videos are well done and helpful.

By mohammed s

Dec 23, 2020

Very much informative and explained everything in simple and easy to understand way. also, the online lab sessions were very good

By Alex M

Nov 28, 2020

I have really enjoyed the whole course, from the instructors to the materials. Thank you for sharing with me the great knowledge.

By Vane D

Nov 25, 2020

great job to all the staffs and instructors. The course was very informative and easy to understand. God bless you all.Thank you!

By Shikhar S

Nov 7, 2020

Great informative and practical course. Despite being a CSE undergrad ,I had learnt a lots of basic small things from the course.

By William H

Oct 9, 2020

This course is great. It is really hands on and they do a great job of trying to keep you motivated to complete what you started.

By Kelly R

Sep 30, 2020

I thoroughly enjoyed this course! Kudos to the instructors who did a great job motivating me to continue pursuing a future in IT.

By Deysy A R

Sep 20, 2020

It's very usefull and good to apply in daily life, I am trying to get a job in IT in America, so this course helps me to do that.