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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,415 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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6076 - 6100 of 10,000 Reviews for Technical Support Fundamentals

By Abdourahmane B

Sep 28, 2019

exceptional content with engaging teachers and challenging assignments both quizzes and labs which reflect real world scenarios.

By Kyle T L

Sep 15, 2019

This course was awesome, I did find out that I knew more than I thought. I look forward to taking more IT courses from Google...

By Shashank S

Jun 11, 2019

The course was extremely detail oriented and I thank the instructors for making the learning process fun as well as informative.

By ANUBHAV M

Dec 29, 2018

I think this course is a must to understand how IT world works. Awesome course and very good instructors and peers to learn with

By Timothy G

Sep 23, 2018

Very good! The soft skills part was a bit longer than I would have liked, but the emphasis on good documentation is appreciated.

By Mohan T

Feb 18, 2018

The Highlight thing is the workshop... I love this part with hands on expertise. Credit goes to the Google Team and coursera.com

By James L

Oct 29, 2024

The course was very helpful in learning about a lot of things I didn't know about that happened in the behind the scenes in IT.

By Giacomo D F

Jun 20, 2024

Very helpful for someone who knows nothing about IT. Will recommend to anyone who wants to learn but don't know where to start!

By Temogen N

Oct 22, 2023

I was suprised how well done this course was done. I wish I had something like this when I got into the business 15 years ago.

By James M

Oct 7, 2023

This was a great introduction to IT and gave a good general idea as to what is going to be expected and covered moving forward.

By Art V

Aug 16, 2023

Lots of useful info. I'm in the IT field and I learned a lot of new material that will be helpful with my career. Great course.

By Marcelin F S

Jun 18, 2023

My introduction to the IT world has been mind opening and exciting and i will love to keep going because i see a future in this

By Atang L

Jun 5, 2023

Had an amazing experience through out the course. Very understandable teaching. Everything was broken down to my understanding.

By Anu T

Apr 26, 2023

Kõik loengud olid väga head. Kursus oli väga väga hästi ülesse ehitatud.

Suured tänud kõikidele proffidele superesitluste eest

By Jeremy C

Feb 17, 2023

This was a great course filled with relevant information and was a great jumping off point into the realm of Technical Support.

By Karen B

Feb 5, 2023

This course is a great introduction to technical support. It gave me a sense of how much I know and what I still have to learn.

By Eli A D R

Feb 1, 2023

Great course, it is designed very well for independent learning. It was a lot of fun especially with the interactive tutorials.

By Yordy C

Dec 9, 2022

Awesome course this is what every person should learn when getting into IT. A great introduction for people with no experience

By Ryan R

Nov 15, 2022

Best learning I've experienced online. Not only does this course give a foundation it also gets you excited about the Industry.

By Victor S H R

Nov 6, 2022

it's amazing to learn new stuff and remember things that I used to know is really good and that I'll be doing it in my new job

By Stanley H

Oct 27, 2022

Very informative, all the instructors provided good tips and very knowledgeable. I look forward to more courses in the future.

By Dzenan p

Oct 10, 2022

The course is extremely helping with giving people who don't know that much about IT some knowledge about it which is amazing.

By Brenda J

Oct 2, 2022

I found that I learned a lot of new things with this course. Very informative and I feel more confident in my knowledge of IT.

By Rinnat Y E

Aug 17, 2022

This training allowed me to develop my knowledge and a very good source of motivation in the field of technology. Thanks a lot.

By Stanley E

Aug 3, 2022

Very Satisfied. All the facilitators had a good grasp of the subject matter they taught. And i look forward to the next course.