Concepts are clearly explained and the course is extremely beginner friendly for people with no IT background

Overall, an informative and fun course I would recommend to anyone looking to get started in the field of IT.

It was very informative, although quite a bit will be a refresher for those who are familiar with the basics.

I would say this course is a must for entry level IT Support. You will learn a lot of things from this course

It was a really well designed course for the beginners and I would immediately like to start the next course.

Best Experiance with Google Technical Support Fundamentals course, i have learnt many things of basics of IT.

Muy bueno, basico pero completo, y con los talleres justos para probar los detalles aprendidos en los videos.

I'm glad I enrolled. I got to learn many things especially the part relating to customer service was awesome.

The course is understandable and it makes for everyone, no matter what is your basic skills, you can take it.

This course is just awesome. Great narrators, great concepts easy flow and corresponds the best understanding

The course is awesome, videos, presentations and all the facilitators were fantastic. i learnt a lot. Thanks.

its just awesome i have learned many new thing during our course i think these are very helpful to my future.

Great introduction for all different aspects that involves IT support role in a very easy way to understand.

Excellent course for someone who is new to IT and is looking for a general overview of all things IT support.

This course is really well made, especially the hands-on labs ! Can't wait to learn more in the next one ! :)

The course was awesome! This refresher got me ready to move forward to getting the certificate. Just awesome!

Neat way to refresh some content that you may have forgotten or need more practice on. Good educational tool.

Thank you coursera and google for providing a wonderful platform to Learn the basics of the technical support

Great course to start with, really gives a solid foundation for anyone who does not have a lot of experience.

Great and wonderful class! The class kept me wanting more to learn and I couldn’t stop working on the course!

For a person without IT background this has been a good introduction and going forward I am pretty confident.

This is one of the best online course I have taken. Awesome tutor, wonderful curriculum and perfect delivery

This is a great course for people wanting to get into IT. Or to even have the knowledge of how computer work.

amazing experience it was i can't describe it i words ,Thank yo soso Much for providing every thing coursera.

Thanks to all that participated in putting this program together. It has opened my eyes to a broad new world.