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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7426 - 7450 of 10,000 Reviews for Technical Support Fundamentals

By OLATUNDE, S O

Nov 28, 2018

When you know about your computer, you can play around it in a secure way. This is what the course offer you.

By Saras R

Oct 22, 2018

finished this in audit mode in oct 2018. excellent introduction. some 'aha' moments! great introductory class

By Angela D C

Jun 25, 2018

Solid information about the basics of IT. I feel more confident about continuing to complete the next course.

By Aden A

May 6, 2018

This course is so helpful, thanks all of you who took his/her part to contribute for teaching in this course.

By Robert M

Apr 30, 2018

This was a great course to give you an overall understanding of what it takes to be an IT support specialist.

By Michael N M

Mar 10, 2018

The best course I have taken on I.T so far. kudos Google and Coursera for making this lifetime dream possible

By Darleen M

Feb 19, 2018

Very informative. I definitely recommend this course for newbies and as a refresher. Glad I took this course!

By Hannah e

Nov 9, 2024

Very comprehensive and informative. I learned a lot and be sure to use it on my future endeavors. Thank you!

By Elton R d C

Sep 12, 2024

Apresenta de forma bem didática os conceitos e facilita muito o entendimento do complexo mundo da tecnologia

By Isaque R R

Sep 28, 2023

O curso foi sensacional, o conhecimento que ele me passou com certeza irei levar para o mercado de trabalho.

By Wilbert A S D

Sep 27, 2023

EXCELLENT COURSE. Learned how to count in binary and assemble a computer from the get go. I would recommend.

By Melissa A

Sep 24, 2023

I encountered some technical issue in week 5 but the chat support was able to help me and resolve the issue.

By Abubakar I

Aug 7, 2023

This course gave me a lot of information related to basic stuff of computer science with different sections.

By Roxanne M

Jul 31, 2023

Great Course that really covers the fundamentals of IT and does a great job in preparing you for interviews!

By Abdullah M a i

Jul 26, 2023

the course is very good but my passport expair date

what can i do im from yemen in my country is civilin war

By James

Jul 22, 2023

its a mind blowing experience to understand the structure of the fundamentals of what makes a computer work,

By Nelson G G C

Jul 15, 2023

Excelente contenido, el material y la preparación de los instructores hacen muy facil apropiar el contenido.

By Arina S

May 26, 2023

Overall, the course seems to provide a good foundation for understanding and applying IT support principles.

By Daniel S

May 10, 2023

Great course so far, going fairly quickly as it's short, concise and to the point. But still very in depth.

By Cody A

Apr 24, 2023

Great course for learning the basics and getting you familiar with all the important concepts of IT support.

By nicholas m

Apr 16, 2023

I enjoyed the course and learned a lot.I am excited about the future courses and what they have to offer.

By Jeff N

Jan 22, 2023

This is the best Technical Support course. Very descriptive and concise information delivered timely. Wow!!

By Haniya K K

Dec 31, 2022

Amazing completely loved the teaching method especially the roleplays in the last course were very effective

By William L

Dec 7, 2022

an absolute must to get started in the IT world!

Wish more employers would appreciate the value of this cert!

By Joshua F

Nov 1, 2022

A very informative course, I highly recommend for anyone thinking about transitioning to a new career in IT.