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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7326 - 7350 of 10,000 Reviews for Technical Support Fundamentals

By Justin W

Sep 11, 2020

A lot of good information. I recommend this course to anyone thinking about going into Information Technology.

By Will P

Sep 9, 2020

Like I've stated to myself, throughout this course: ,"Wow." Love the details of the course and it's taught me.

By Keegan G

Aug 30, 2020

Really enjoyed the course definitely showed me some good tips for customer service and basic troubleshooting.

By Lisa D R

Aug 30, 2020

i really enjoyed the course and look forward to learning more and applying what i learn in a support capacity.

By Keny W

Aug 26, 2020

It was an amazing course to take it. Thanks Google to share that knowledge to all the people around the globe.

By Anselwithmac

Aug 24, 2020

Solid fundamentals for learning about the IT space and business infrastructure with real world case scenarios.

By Mahsagar M

Aug 5, 2020

The course is just amazing.I learnt all the fundamentals of IT.The assignments very arranged in a best manner.

By Subhasish S

Jul 28, 2020

A great refresher for IT professionals, a good starting point for beginners(both from IT or non-IT background)

By Shelton A C

Jul 16, 2020

Helped me remember many things I had forgotten and introduced me to some of the newer things in today's times.

By Robert M

Jul 7, 2020

Such a great introduction into the world of IT. Taught me some core concepts that I will hold with me forever.

By Puja k

Jun 15, 2020

such a awesome course ,i highly recommend to do this course . you will definitely learn alot from this course

By Aditya A

Jun 12, 2020

It was really essential to learn about troubleshooting and talking to the customer and solving there problems.

By Sampa C

May 24, 2020

This is a perfect course for novices who have a burning desire to learn more about the wonderful world of IT.

By D M

May 4, 2020

Thoroughly enjoyed this course. I have learned so much about what it is to become an IT Support Professional.

By Timmothy D

May 4, 2020

The Technical Support Fundamentals is a good jumping off point for those interested in learning more about IT.

By venkat c

May 2, 2020

Excellent opportunity to learn

Thanks for helping me achieving something to start with .I will keep learning .

By Mohammed T C

Apr 22, 2020

Learned a lot from this course hopefully the knowledge will help me in my job. I wish all the best. Thank you.

By Tadeo G

Apr 15, 2020

A very complete and well organized course, with lot of useful information for beginners and advanced learners.

By Israel J

Mar 19, 2020

This course was great and it inspired me to keep learning more about the Google Cloud Platform and IT Support.

By Kaan M M

Feb 24, 2020

"I chose to complete the Google IT Support Professional Certificate because its where the digital life begin."

By Vansh

Jan 30, 2020

Provides lots of basic information that one should be aware of and helps to build and maintain our vey own PC.

By Brittany T L D

Nov 13, 2019

This feels like a pretty solid start. I am excited to jump into more complex work and see where this leads me.

By Lorenzo A

Oct 18, 2019

I find course to be hands-on, fun and unique way to get into the passion of computers and learning about them!

By Lisa J

Sep 26, 2019

Throughly enjoyed this course. It's fun and educational. The instructors in the videos are very encouraging.

By George G

Jun 17, 2018

Definitely enjoyed this course. It's great for beginners to get their feet wet and get started in the process!