Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

7351 - 7375 of 10,000 Reviews for Technical Support Fundamentals

By Shaun S

Mar 8, 2018

This course was very informative and lays down the ground work for you to begin learning how to do IT support!

By Sergio M B

Mar 7, 2018

I think it's a great introductory course, very dinamyc and motivating to keep on with the rest of the courses.

By Kolawole O

Jan 28, 2018

This is a good refresher for me. This course actually answered some of my unanswered questions over the years.

By Luis M

Oct 15, 2024

Excelente, me ha ayudado y mucho para actualizar conocimientos y mejorar la relacion con potenciales clientes

By Ryan K

Sep 1, 2023

Very in-depth course with lots of useful terms and great lectures. A fantastic start towards the world of IT.

By Ricardo R

Aug 13, 2023

I never work with LInux in a course before. I hope one day we can get an entire course about Linux by Google!

By Temitope E

May 19, 2023

I ENJOYED A-Z OF IT.... YOU WOULDN'T HAVE WASTED TIME IF YOU'RE IN IT.... ENROL! THANKS TO ALL MY INSTRUCTORS

By Cristian

Apr 13, 2023

really good course , it helps a lot to undestand the basics and to have a great idea of how this field works.

By Jessica S

Mar 9, 2023

The content is straight forwards and clear. It's nice to have an overview of all the different aspects of IT.

By VINJHUN O T

Jan 22, 2023

It's really helpful to honed my skills and to learned more knowledge it is the best basics that I've learned.

By Becca

Jan 19, 2023

Really good and easy to understand start to getting into IT. Probably one of the best intro courses of taken.

By Tauno T

Dec 26, 2022

I reccomend. Very basic introduction to computer science and networking. Suitable for a total noobie like me.

By Austin C

Dec 4, 2022

This was super helpful to me. It made me even more interested in the IT world and now I can build a computer!

By Babatunde S

Nov 8, 2022

This is a very good course to learn especially if you want to venture into the Technology world. 10/10 for me

By Amber H

Sep 20, 2022

Easy to understand platform with lessons and practical scenarios that put what you've leanred into practice.

By Jesus S

Aug 22, 2022

Excelente curso introductorio para las TI. Muy emocionado por concluir todos los cursos y seguir aprendiendo

By Khadija

Aug 22, 2022

real great course for new person in IT world and also even for person with experience for refresh . Thank you

By Cole C

Aug 16, 2022

So well put together and informative. Absolute quality content that has inspired me to pursue a career in IT!

By Nabeel A

Aug 11, 2022

Technical Support Fundamentals is a very profesional course. I have leart lot of new things from this course.

By Atharva P

Jun 1, 2022

Well Scripted, could go bit advance but subsequent courses cover quite a variety of Tech related Information.

By Kamdyn B

Apr 26, 2022

This was a fun and informational course. The labs were extremley entertaining and hands on. Highly recommend!

By Sherry D

Feb 23, 2022

Up until now, everything has been great and very professional. I look forward on completing the next courses.

By MULONDO B

Jan 28, 2022

I have learned alot through this introduction, if you want to drive you passion in IT, this is your way to go

By Providence N

Jan 16, 2022

Very detailed, well documented and easy to follow-through while core essential knowledge is taught eloquently

By Jose R B

Jan 5, 2022

it was a wonderful course and i really appreciate all the support from all instructors. Congratulations guys