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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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9301 - 9325 of 10,000 Reviews for Technical Support Fundamentals

By Muhammad A B M N

Jun 1, 2020

Basically a refresh of my previously acquired knowledge. Some good to know information too

By Țandără F M

May 20, 2020

This is the best introduction into technical support with hands-on labs and and exercises.

By Neeshant S

May 9, 2020

This course is very good. I learned the basics of IT support and very excited to continue.

By Carlos J S C

May 3, 2020

Excelente curso, sin dudad alguna las clases, fueron muy interactivas de gran aprendizaje.

By Shahadat H

May 3, 2020

It was an amazing course. I have learned a lot. Thanks Google for providing such a course.

By Edgar G

Apr 29, 2020

Great way to dive into the IT filed. Structured content leaves you wanting to know more...

By Patrick C G

Apr 25, 2020

Time to put on YO LEARNING CAP! Very methodical, easy-to-use, and included GREAT teachers.

By Billy C

Apr 24, 2020

Very informative and great beginning detail into the course. The instructors were awesome.

By Nawarerk C (

Apr 14, 2020

A very good course for beginners who want to know about the IT support career.

Recommended.

By Parveen A

Mar 30, 2020

It is really helpful course for anyone wants to enter in Technical support ..Thanks Google

By Miguel Z

Mar 28, 2020

BEST COURSE I HAVE EVER TAKEN. LOOKING FORWARD TO TAKING THE NEXT ONE, INCREDIBLE COACHES.

By Carolina B N

Mar 10, 2020

Genial, Muy buen contenido y he aprendido mucho. Gracias Coursera y Google por este curso.

By Richard J N

Dec 11, 2019

I found the coursework to be informative and the tests challenge level appropriate. Kudos!

By Gercino A d S N

Dec 3, 2019

Estou bastante feliz com o meu resultado no curso e tudo que tive oportunidade de aprender

By Josemberg O

Dec 2, 2019

Great course, well put together and easy to learn. Thank you Google for the great content!

By fadilah p

Nov 19, 2019

this is a great who has new in tech industry and who want to learn more about tech support

By Chukwuwinke C O

Nov 8, 2019

This was an awesome course. Now i can pursue my customer support career in the tech world.

By Taiwo A B

Oct 25, 2019

Interesting course rom the beginning to the end of the course it was an awesome experience

By Faraz K

Sep 29, 2019

The course covers all the major aspects of basic IT training which a person want to learn.

By Purple M

Sep 18, 2019

The course is very well thought of. I am very grateful and i plan to continue my learning.

By MESHACK O

Aug 11, 2019

it was a wonderful and a learning experiences for me. cant wait to commence the 2nd course

By Sai s

Jul 30, 2019

This course will provide all the basics you need to understand and deal the complex things

By Warren W

Mar 26, 2019

Great flow and patience with anyone who is a beginner in IT or needs a complete refresher.

By Christine F

Mar 3, 2019

This was an excellent course. Most of which was a refresher, however I still learned alot.

By Isaac G

Feb 5, 2019

Perfect foundation to build the rest of your IT knowledge on if you're new to it, like me.