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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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9201 - 9225 of 10,000 Reviews for Technical Support Fundamentals

By Robert S C

Dec 3, 2019

Really to the point and easy to understand. I enjoyed using the VM for linux and windows10

By Robert W

Nov 18, 2019

Really good, an excellent starter course for those with no prior knowledge of the industry.

By Johnny D

Nov 12, 2019

All the videos were very clear and concise and the instructions were clear too. I loved it!

By Rhonda M A

Oct 26, 2019

Amazing course - packed full of information. For anyone who has a desire to learn about IT.

By Girish S R

Jul 12, 2019

Course was well designed and facilitators will take to each and every concepts very nicely.

By Kelly M

Jan 31, 2019

This is a great entry level course for people wanting to start a career in the IT industry.

By Carlos “ P

Sep 9, 2018

Essential, spot on, I liked the approach and the lessons and assignments are very balanced.

By Gabrielle N S

Jul 7, 2018

It was really refreshing on some courses, I definitely learned a lot of new things as well.

By Jameel D B

Jun 24, 2018

Very good intro in to the certificate program. Really sets you up for what is next to come.

By Kathleen M

Jun 6, 2018

In depth information. Really builds confidence in ones ability to resolve technical issues.

By Roel H

Mar 13, 2018

I really enjoyed this first course, I hope the second one is the same or better. Thank you!

By Emanuel R D I

Mar 10, 2018

Simple yet effective, goes over important reference material for where computers came from.

By jaison_scott@yahoo.com

Feb 8, 2018

Pretty good overview to kick off the program and give a non-ITer the basic building blocks.

By Jeronn B

Jun 21, 2024

Very Top notch, Well designed, Excellent information throughout course. Loved the course.

By Murtaza M

May 28, 2024

One of the best course I have done it help a lot in my knowledge and communication skills.

By Nathan W

Mar 31, 2024

Plan on going through it again. very refreshing and encouraging. Thank you all at Coursera

By Asaad M A

Oct 9, 2023

Through the course I learned so many information's that I would not get at the university.

By Trevor H

Sep 15, 2023

This course

was fun entertaining

and peeked my interest

to hear all the different

stories!

By Jeffery I

Sep 12, 2023

Really cool course with lots of information and materials, plus an interactive interface.

By Olushola O

Sep 3, 2023

An amazing experience with great learning that would assist me in my tech support job role

By Timothy N

Jul 22, 2023

I enjoyed the exploration of the different possible paths a carrier in IT can take someone

By Santiago R G

May 7, 2023

Great initiation course to IT Support makes you want to go deeper and learn more and more.

By Andrew R

Feb 27, 2023

Very informative and would recommend to everybody that is trying to learn more about tech!

By Ginger P

Feb 15, 2023

I wish I knew about Coursera IT Support Certification courses a few years ago. Thank you!

By Omar B

Jan 30, 2023

course was great, it has given me so much more confidence in my IT knowledge and abilities