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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3276 - 3300 of 10,000 Reviews for Technical Support Fundamentals

By Fatima E Z

Jan 13, 2021

This is the best course ever, the time is perfect, all the teachers talk in a simple way that you understand it quickly, they give you the important information you will look for it in IT

By Patrick A T

Oct 27, 2020

Highly Recommend This Course For Anyone Who Is A IT Novice.Instructors Are Really Good And Helpful Explaining The Topic.Quizzes And Qwiklab Graded Assessments Are Very Fun And Entertaining.

By Eyram A

Oct 8, 2020

I have learned a lot from this course. I will encourage everybody to enroll in it. It is just what we all need to support each other and society as a whole and be more productive. Thank you

By Nandan K

Oct 3, 2020

Instructors teaching way is good

Fantastic course offer by google

This course also provides many exercises, lab for practice, which is better for student to gain skil and learn in prooer way.

By Jose H C M

Sep 28, 2020

This course was amazing, the teachers are excellent, they explain each concept quite well, the course is very very complete, without a doubt it is one of the best courses I have ever taken.

By Robert S

Sep 20, 2020

Great Introduction. You get the first glimpses of all the areas that are involved, so you know what to expect not only when taking the course but also when working in that field afterwards.

By Brian M

Sep 9, 2020

A thorough yet easily understood opening concept learning module. Thanks for the ease into the IT field. I look forward to the rest of these modules since this one was so easily understood.

By Deleted A

Aug 25, 2020

Great first step introduction on the basics of computers. Perfect not just for those who are wanting to get into any IT role but for the everyday user who may be curious on how things work.

By Tuan A H

Jun 2, 2020

the course teaches you a lot of IT fundamentals. A good kick starts for someones who want to learn about IT. Overall, the course provides a lot of knowledge and easy to understand materials

By Hany H E

May 18, 2020

It was so awesome to have me here, although I had some previous personal experience with a lot of computer stuff, but definitely I have learned new things about networking and other things.

By Pang V J

May 8, 2020

Although this is the first course, its very interesting and there are lots of thing to learn and others to revisit. The labs were awesome and you could really have some hands on experience.

By Ryan D

Apr 22, 2020

I really like this course and find all the information well presented and easy to understand. The Labs are fun and well explained. I'm thankful for the opportunity and the reasonable cost.

By PiBot

Apr 21, 2020

I think is the best way to udertand how the machines we used every day woks and how can you deal whit little stragles, you have and now you can do it better no just restarting the computer.

By Richard W

Apr 15, 2020

Although i have been in IT / Tech for 20 years i thought i would take this course simply for some more certification. There were some things i had forgotten and it was a very good refresher

By Termond Z

Dec 27, 2019

This is a great course, I enjoyed the instructors and the layout of the lessons. It did not feel overwhelming or mundane. I wish all classes were like this; straight to the important stuff.

By Deepak D

Sep 11, 2019

i am very well enthusiastic and being dynamic learning the fundamentals. it is made possible to me because of the best faculty helped train us. so very thankful to all teamates of teachers.

By Jeff C

Sep 8, 2019

This course was a great course to get me back up to speed on a passion that I lost years ago. I've been blessed with an opportunity to change careers, looking forward to getting certified!

By Emily M

Jul 25, 2019

Nice videos & generally easy to navigate! QwikLabs support helped me with an access issue I had to the labs. Overall I found this a great introduction course. Look forward to learning more.

By Mary N

Apr 16, 2019

This course was informational and easy to follow. The periodic quiz's really helped to highlight the important "take away" information and helped prepare me for the final graded assignment.

By Delvon S

Oct 21, 2018

This course was amazing, it taught me some much. I love the way it is well put together. It doesn't matter if you've never touched a computer, this course makes it easy to follow and learn.

By M. A

Oct 9, 2018

This is an amazing course. I have enjoyed every single subject and I hope you will enjoy as well. I cannot thank enough the google team and Coursera that put this course together. Thank you

By Nina M

Sep 11, 2023

The course was so on point. It is beginner friendly. Now I am so excited to work in IT world. I have had similar lessons in the past but none gave me the motivation I got from this course.

By Maurice T

Jul 30, 2023

I think this is a good course that gives one a foundation in IT. The format , lectures , and testimonials are good and help beginners and returning students stay engaged! Good Job Google!!

By GOMATI M

Jun 25, 2023

Excellent course I ever read. Thanks to Google and all the course developers for focusing on teaching the people around the world about Information Technology.

Best regards,

Gomati Mohanty

By Website I

Dec 14, 2022

I don't have a lot to compare it to since this is my first online learning experience, but I found it to be highly informative with great and easy to follow instruction.

Great Job! 5 Stars