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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3376 - 3400 of 10,000 Reviews for Technical Support Fundamentals

By Koji K

Apr 22, 2020

This module was amazing because the real Googlers gave very concise and clear lecture of basics of computer and network. I'm really excited to take the rest of the modules in the course!

By Cory L E

Apr 7, 2020

Very easy to understand. I have tried many times to learn by myself but something about this content made me finally stick with it! I am looking forward to what my future will bring now.

By Kiara M

Mar 5, 2020

Love the fact this course covers so many aspects , and keeps it interesting by having new faces for each lesson. Easy to follow , short and precise information makes it easier to learn !

By Patrick F

Jun 25, 2019

Great introduction to this certificate. Learned lots in the process. Most of my computing knowledge is self-taught so it was nice to have a the fundamental basics taught more formally.

By Christopher M

Jun 10, 2019

I learned a great deal in this course. Please review the Quicklabs instructions especially for LINUX and connecting to the VM. The connection instructions seem like they are outdated.

By Michelle S

Nov 14, 2018

This course was a great overview of the IT world. I enjoyed the assessments where I was able to login to the VM and complete tasks. The instructor videos for each week were helpful too.

By Leanne S

Oct 22, 2018

Really enjoyed learning the the Fundamentals. Some of the material I already know. It was nice seeing how broad the area is. Looking forward to the remaining courses in this certificate.

By Daniel P

Aug 28, 2018

An excellent fundamentals primer for those new to customer service and IT technical support. For those already in the industry, it's a good refresher of concepts we use on a daily basis.

By Isaac A M

May 16, 2018

Instructors are very knowledgeable and keep the class interesting. The illustrations they use are very easy to comprehend which help when it comes to explaining difficult subjects in IT.

By Nandan P

Jan 30, 2018

It was an amazing and fun learning process, I really liked how every concepts ware taught. I strongly recommend this to anyone seeking knowledge or going to start career as support team.

By James B P

Jan 25, 2018

This course was a great start in learning the fundamentals needed in IT. It kept me engaged and it was the most enjoyable course that I've ever had the privilege to take. Excellent work!

By Brian O

May 30, 2023

The course was very informative. I learned new terms and implemented some of the skills while studying and will be implementing the skills in my day to day IT Support Specialist career.

By Christopher C

Apr 25, 2023

This course was AMAZING. It taught me the fundamentals of troubleshooting, how a computer operates internally, the history of computers, and all of the endless uses of technology today.

By Rizwan G

Nov 20, 2022

wow, It is the great way to introduce IT and I highly appreciate their hardwork to make it possible for learners like me, and yes everything is great from googlers to content to method.

By Nataliia K

Oct 4, 2022

I highly recommend this course. I enjoyed it very much and the explanations were all great! All the videos are also made short whih helps keep the focus throughout the studying process

By Victoria L

Sep 12, 2022

It was informative and fun at the same time. I like the format, the lenght of the videos, and the quizzes. Just the right amount of information. I'm looking forward to the next class.

By Henish V P

Jul 18, 2022

Thank you very much for providing all the informative content and a well-knowledged quiz so that we should check our knowledge and brilliant organize this course.

Practice makes perfect!

By Ray-Ann B H S

Jul 17, 2022

This course was very informative and i have learned a lot. Each topic was broken down so i was able to understand what was taught and i am now able to apply it to my job and daily life.

By Ryan F

Mar 28, 2022

This course was as great introductory course into the world of IT support. I am very grateful for having completed it during the free trial period and to have had access to it for free.

By ABDELDJEBAR F

Nov 24, 2021

In this course, I learned with the Google team and took a wonderful experience from them. I was able to pass the first stage, and I wish success in the next stage. Thank you google team

By Cristian Z

Oct 26, 2021

Pretty good overall, gives a lot of base understanding of many different aspect of computers. I just think it should really have more hands on experience with doing things on computers.

By Juan G

Jun 10, 2021

Excelente curso par aquellos que tienen poca experiencia en IT y desean conocer mucho mas. De verdad me encanto. Lo escribo en mi idioma natal para que mas personas se animen a hacerlo.

By Mukta P

May 21, 2021

It means a lot for me now I feel confident about my knowledge that I know something and I could serve myself to solve any IT-related Issue. Thanks, google for providing the opportunity.

By Ibrahim H H

Apr 30, 2021

Pretty cool effective experience. Google done a really good job organizing this course. Thanks to Misk Academy for providing me with this opportunity to learn with such a great company.

By Tanya M

Apr 6, 2021

I love the first course. Easy to learn, gives you videos and simple instructions to follow and questions are very interesting. Ive learned a lot in this chapter. Now to the next course!