Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

3651 - 3675 of 10,000 Reviews for Technical Support Fundamentals

By Arianne J T

Feb 10, 2018

Broken down into such easily understandable bytes (insert eye roll) of information for the newbie and not tech savvy to grasp, HIGHLY RECOMMENDED, makes me believe I can do this!

By Sherrissa W H

May 29, 2024

The course is a nice introduction to the wonderful world of IT. It helps you built both professional and personal skills. One of the best online courses i have completed so far.

By Robert T

Feb 9, 2024

Very good course for those wanting a start into IT Support. As i have worked in IT support in the past, I completed the course (which watching all videos) in 5 hours (roughly).

By Dele P

Nov 21, 2023

Every google course is well-crafted by educationists and handled by experts in the field. I am impressed by the way concepts were explained and I'm pretty certain they'll stick.

By Kenneth C

Nov 13, 2023

the course introduces one to the vast Field of IT in a manner that is both engaging and Educative. I would Recommend it for anyone who hopes or aspires to pursue a career in IT.

By obunga e

Sep 15, 2023

It has been a very exciting learning journey for two weeks. I loved the content and the deliverers . Igreat knowledge acquired at the right time when am working as an IT intern.

By Bendji A

Sep 4, 2023

learning the basics of IT feel great like your mind is getting warm up for something huge (and indeed it huge just the steps, materials and hands up amplified you to learn more)

By MPUMI V

Jul 6, 2023

I really enjoyed Technical Support Fundamentals, the quizzes were a bit challenging but it was an awesome challenge...THANKS TO COURSERA AND GOOGLE FOR THIS AMAZING OPPORTUNITY!

By Jabir U

Dec 1, 2022

It was great course and I learnt a lot of things. As more people are using Windows and not familiar with Linux, so in this courser there should be a little more detail about it.

By Michael M

May 29, 2022

Excellent course! Provides a great overview of the IT field and all the different areas of learning. It truly makes me excited to continue the journey and pursue a career in IT.

By Osatuyi A O

Apr 3, 2022

The course was very interesting and simple to understand. The instructors were audible enough and I enjoyed listening to their career stories.

Finally, this course is top-notch.

By Jas S

Mar 18, 2022

Fully satisfied ! Excellent course , got great knowledge about tech fundamental ...hardware, OS, software , networking & best tutors and I would highly recommend this course

By Narendra A

Feb 4, 2022

That was a quite impressive experience for me . I would like to thank every one who is the part of this course you guys are amazing you just changed the view toward IT and work.

By LOAY I

Dec 4, 2021

100% recommended for all new comers to IT, it will give a solid basic understanding of the computer foundations which will make your life a lot easier with higher level courses.

By tonkabean

Jul 1, 2021

I like this course so much!

Thank you Coursera, Thank you Google!

Let me free study and learning much more, also gave me certificate.

I considering continue for another course.

By Michelle P

May 24, 2021

Great introduction that taught me a lot that I didn't even have the concept to research to learn more. It elevated my knowledge and sparked interest in my future field of study.

By Cristopher C

Feb 4, 2021

This course is extremely easy to navigate and learn. Learning is as hard as you make it but this course really gets you prepared to put your foot in the door in this profession.

By Damien P

Jan 11, 2021

I've already had some prior experience relating to this certificate program, however I do see this course as being useful for those who are new to IT, and wanting to learn more.

By Nisha J

Oct 23, 2020

I truly enjoyed this course and I'm glad that the professionals weren't boring and the material wasn't dragged out. They give you everything that you need and thats what I like.

By Juan A J

Sep 17, 2020

This course is great to get your feet wet. It sparked my curiosity, created even more excitement and provided knowledge that made me feel more confident about the IT profession.

By Drew D

Sep 4, 2020

Foundations are the first building blocks to anything, this course was great and has prepared for the next steps and sparked a new enthusiasm in my path for continuing knowledge

By Miguel A M

Sep 2, 2020

These courses are amazing and fun. They really get down to business and help teach you all the fundamentals in a smooth and easy texture that everyone and anyone can understand!

By Deb T

Jul 18, 2020

Some of the items in the course I already new based on the job experience and having a degree in Data Processing. I am looking forward to learning more in the upcoming classes.

By D P

Jun 15, 2020

Great course for understanding some basics of tech support and IT work. It was a good overview of various IT fields combined with some detailed education in a few these fields.

By Naman K

Jun 15, 2020

I loved how interactive the course was. It was so interesting to assemble your own PC and using remote desktop to do stuff. I just hope it keeps getting better from here on out.